Dueck Richmond

Car looked even better that originally! Got side swiped and took my car to Deuck's in Richmond. They totally looked after me. Came from Richmond to downtown Vancouver to pick my car up and Got side swiped and took my car to Deuck's in Richmond. They totally looked after me. Came from Richmond to downtown Vancouver to pick my car up and brought a car that I could drive while my car was getting fixed. My car in no time and when they brought it back to me, it was gleaming. You couldn't tell anything had ever happened to it and looked like the polished it. Super shinny and they even cleaned the interior. Did an amazing job and excellent customer service. Aleks kept me upto date with the progress and was quick to respond to any of my texts. Would strongly suggest them! More

Excellent Work Dueck's repair job was the silver lining after being rear-ended and dealing with ICBC. My car looked brand new again after they finished. Dueck's repair job was the silver lining after being rear-ended and dealing with ICBC. My car looked brand new again after they finished. More

Amazing job We had our SUV detailed at Dueck GM Richmond and we are amazed at the amount of detail that was done. At first look it looked nice and clean but it wa We had our SUV detailed at Dueck GM Richmond and we are amazed at the amount of detail that was done. At first look it looked nice and clean but it was days later we started to see how much work was done. The car is like new. Even scratches on the paint we thought would need painted are gone. The inside is spotless it's like they took a tooth brush and cleaned it top to bottom. The engine looks like new, underneath it looks like it just came from the showroom. I think they even painted our trailer hitch to look new. We can not give this dealer enough praise and will continue to use Dueck Richmond service for a long time. More

Horrible new car delivery experience! :s I usually don't leave any comments on the web regarding reviews of a product or service but I feel strongly to do so in this instance.. I recently I usually don't leave any comments on the web regarding reviews of a product or service but I feel strongly to do so in this instance.. I recently bought a new 2017 black Chevy Volt from Dueck Richmond and I am loving it.... The car demonstrates great fuel economy, styling and tech features to go with it. What I don't like is the lack of customer service from that dealership's employees: Sales Manager, Mike Brown and rookie Salesman, Silvester. I bought the car on Monday, August 15/16 so the deposit was paid and all was well. I was promised that the car will be ready for delivery on that Friday, August 19th. When I arrived to the dealership on Friday at 1pm with my family I was greeted by my salesman Silvester. He went outside to show me my brand new purchase. To my horror I saw this black car riddled with water spots, grime and dirt! The door jams were filthy and the driver's mat still had the dirty foot prints from the lot boys boots?? As any customer would do, I turned around and asked Silvester on what the heck is going on here? Why hasn't my car been detailed or even washed? He was lost for words and mumbled words under his breath and looked at his feet. Even the lot boy who was overhearing this was laughing at him trying to put words together. I told him that this was absolutely unacceptable and I demanded to talk to the Sales manager immediately. This is when I was introduced to Mike Brown (what a real piece of work he was). This burly guy Mike came from behind his desk already rolling his eyes with such arrogance. He's a big man, his shirt was not ironed and he had these huge black sunglasses perched on his bald head. When I told him that the car was unclean he just stood there with a stare that meant "I don't give a f**k". During my rant this rude man answered his cell right in the middle of our conversation! Once he was done he told me that I didn't have to take the car if I didn't want to. Now I was actually pissed and fuming mad. At the same time I was trying to keep my composure as my family was watching from behind me. He lacked the compassion, caring and understanding that any true Manager would have had. He absolutely had no damage control skills and told me they had inexperienced staff working there and would look into it and walked away. I continued to loiter around the showroom and waited patiently for over an hour and a half to the point I told Silvester that I was leaving as my family was tired and my 4 year old daughter was hungry and sleepy. They didn't even offer us any water or anything! During the walk out I also bump into Mike at the exit doors to tell him I was leaving. He wasn't concerned one bit and told me to come tomorrow at 3pm to have the car. When I got home I called Emmanuel Kobas another Sales Manager I dealt with during the purchase negotiations and he was very understanding and sympathetic to my experience. He couldn't do anything as it was his day off. I finally let the weekend pass and saw him on Monday, August 22 to finally pick up the car. When I got there I made it clear to him that I didn't want to deal or see Silvester and especially Mike Brown. The car was detailed and I was introduced to Matt (Assistant Sales Manager). What a breath of fresh air he was. He patiently showed me the car and went over the features in great detail. I was impressed. I thought to myself I wish I had this man from the beginning as he deserved the commission not Silvester. In a normal circumstance I would not even left a review. The reason I am giving this review a star is because of Matt otherwise it was a pathetic car delivery experience to say the least. I have bought many new cars from dealerships from Lexus to Honda's and they all were excellent in the way they treated me with dignity and respect. If anyone is going to buy a GM car here please go straight to Matt and Emmanuel and stay clear of Silvester and definitely Mike Brown as they are sleaze bags especially Mike Brown! Rant over... Head hurts and I'm going to have a glass of wine now. More

Extremely praised I brought my truck into dueck Richmond on Wednesday my service adviser was Derrick he was great he got all the work done on my truck on time plus the I brought my truck into dueck Richmond on Wednesday my service adviser was Derrick he was great he got all the work done on my truck on time plus the bill was cheaper than the quote and when I picked up my truck it was washed and vacuumed but what was really nice he kept me updated threw the day on the progress of my repairs Best service ever thank you duecks and great job Derrick and crew More

Purchase of new vehicle Exceptional customer service! "Matt" made my daughter and I feel as special as the experience was...my very first new vehicle. Going above and beyond Exceptional customer service! "Matt" made my daughter and I feel as special as the experience was...my very first new vehicle. Going above and beyond, Matt ensured all our questions were answered with regard to the vehicle and the investment. We left feeling as though we understood exactly how to operate vehicle, its electronics, and warranties. Overall a most pleasurable experience which played a huge part in my decision to purchase the vehicle! Thank you to all at Dueck Richmond for making my experience exciting and wonderful. More

Customer Service Absolute worst customer service I have ever experienced buying a vehicle, it was painful, besides that can you imagine any dealership selling a vehicl Absolute worst customer service I have ever experienced buying a vehicle, it was painful, besides that can you imagine any dealership selling a vehicle without a drop of windshield wiper fluid. More

They took fantastic care of my mother! Thank you so much to all the staff that took the time to make my 76 year old mothers FIRST car buying experience so friendly and comfortable. She was Thank you so much to all the staff that took the time to make my 76 year old mothers FIRST car buying experience so friendly and comfortable. She was very nervous going in, but by the time Matt had her in the car on a test drive, she was enjoying herself a lot. Also, a special thank you to Ken who made everything possible. THANK YOU! More

Just what I'm expecting when buying a new car Dueck Richmond had the vehicle we were looking for, salesman was very knowledgeable about the vehicle. Great info and conversation burning our test dr Dueck Richmond had the vehicle we were looking for, salesman was very knowledgeable about the vehicle. Great info and conversation burning our test drive. Negotiating was short and sweet and we were driving off in our new vehicle in a timely manner. Very Satisfied with the price. Thanks Kyle!!!! More

Best service and extremely knowledgable staff! I took my truck in to get serviced and came out extremely happy with the work they did. Sunny Jhaj was my service advisor and he did a great job of wa I took my truck in to get serviced and came out extremely happy with the work they did. Sunny Jhaj was my service advisor and he did a great job of walking through every last detail as well as keeping me informed about what was going on with my truck. On top of that, they even washed and cleaned it!! Would recommend them to anyone looking to get their vehicle serviced More