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Lexus of London
London, ON
3,572 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,572 reviews
August 04, 2016
Dealership does an excellent job servicing my 2003 Lexus this Dealership does an excellent job servicing my 2003 Lexus. The front line Service reps, and I've met many in my years going there, are very kno this Dealership does an excellent job servicing my 2003 Lexus. The front line Service reps, and I've met many in my years going there, are very knowledgeable and helpful. I have been treated very well over many years, as has my vehicle. I live 100 miles away from the dealership and drive to London because they do such a good job at a fair price. More
by Terry
Employees Worked With
Other Employees :
Allan Calvert, Lyndsi Irwin, Adam McCallum, Jason Janusz
Helpful August 03, 2016
Stephanie is excellent! I dealt with Stephanie at Lexus of London. She is very friendly. She answered all my questions, even after working hours! I felt that I was dealing wi I dealt with Stephanie at Lexus of London. She is very friendly. She answered all my questions, even after working hours! I felt that I was dealing with my friend! Thank you Stephanie! More
by Honda
Employees Worked With
August 03, 2016
No pressure stress free shopping I had the pleasure of dealing with Rick Watson and John Willits at this dealership. I could have asked for more helpful and patient no pressure sales I had the pleasure of dealing with Rick Watson and John Willits at this dealership. I could have asked for more helpful and patient no pressure sales people. The way they and Lexus of London conduct themselves will make me a return customer. I highly recommend this dealership for their professionalism and friendliness. keep up the great work More
by Sweener
July 31, 2016
Future Lexus Owner Came to Lexus of London a few months ago inquiring about a few new cars. Met with salesman Rick Watson who answered all of my questions and was very e Came to Lexus of London a few months ago inquiring about a few new cars. Met with salesman Rick Watson who answered all of my questions and was very easy going. Rick has patient, respectful and great to work with. I recommend Lexus of London and seeing Rick Wataon for a great experience. More
by Colin
Employees Worked With
July 29, 2016
Great Service Efficient friendly service Loaner car ready for us when we arrived Very courteous and professional Lounge are was nice and clean Car service compl Efficient friendly service Loaner car ready for us when we arrived Very courteous and professional Lounge are was nice and clean Car service completed in time when committed More
by RF
Employees Worked With
Lyndsi Irwin
July 29, 2016
Excellent Service The service provided by Mr. Watson was professional, friendly and knowledgable. I would certainly recommend Mr. Watson to any family or friends inter The service provided by Mr. Watson was professional, friendly and knowledgable. I would certainly recommend Mr. Watson to any family or friends interested in purchasing a Lexus. More
by Bmac1980
Employees Worked With
July 29, 2016
Wonderful experience! I was in the market for a previously owned vehicle and my insurance recommended Lexus of London. I met with a sales associate, Rick Watson worked hard I was in the market for a previously owned vehicle and my insurance recommended Lexus of London. I met with a sales associate, Rick Watson worked hard to find that car I was looking for, a Ford Focus. Despite his efforts, we were unable to locate his vehicle. Rick was really kind and helpful. I would recommend Rick Watson to my friends and family who are interested in buying a vehicle. Diana C More
by WortleyLady
Employees Worked With
July 29, 2016
Stephanie is amazing! Stephanie at Lexus was amazing. Very informative, wonderful personality and very professional. She made the experience very comfortable. If you are Stephanie at Lexus was amazing. Very informative, wonderful personality and very professional. She made the experience very comfortable. If you are looking for an trustworthy, knowledgeable salesperson, I highly recommend her. More
by farmboyz
Employees Worked With
July 26, 2016
Service I usually take my Lexus to this dealer because I trust their works and also because I bought my car from here too. We also bought our Camry from them I usually take my Lexus to this dealer because I trust their works and also because I bought my car from here too. We also bought our Camry from them too. Been going to this dealer since 2002. Maybe I'll get another Lexus from them in the future...but gotta save up first lol. More
by Typhoonjet
July 25, 2016
Excellent Service This is my first and a very pleasant experience buying a vehicle in London.Performing professionally and courteously, Mr. Jack JI gives me great help This is my first and a very pleasant experience buying a vehicle in London.Performing professionally and courteously, Mr. Jack JI gives me great help to get my best choice. He is so patient in introduing how to operate a vehice more safely. And he considerately diliveres the file and data to my home after work. I am full of gratitude. More
by YOUHAO
Employees Worked With
