Volvo Villa

Professional Pat lau our Volvo representative gave us highly professional and informative service. We felt confident buying our new Volvo with him.we also felt we Pat lau our Volvo representative gave us highly professional and informative service. We felt confident buying our new Volvo with him.we also felt we could rely on him for advice after our purchase More

See Pat at Volvo Villa Pat did a great job at accommodating our schedule - even coming to the house with the vehicle to ensure it would fit in our garage before we decided t Pat did a great job at accommodating our schedule - even coming to the house with the vehicle to ensure it would fit in our garage before we decided to purchase. He gave us an extensive overview of the car after purchase, and even helped us last week with more setup and answered more questions. Thanks Pat! More

Excellent Sales Representative This is my first Volvo ever. The Sales person (Pat) has giving myself a prestige attention. He never pushed myself to buy a car, but always had sugges This is my first Volvo ever. The Sales person (Pat) has giving myself a prestige attention. He never pushed myself to buy a car, but always had suggested the one to fit my budget and also my needs. Pat is very knowledgeable and very professional. Excellent personality. I strong recommend him for your next car needs. More

Amazing experience at Volvo Villa I had a very professional experience at Volvo Villa, dealt with Pat Lau who was knowledgable, helpful, efficient, and diligent, I would not hesitate t I had a very professional experience at Volvo Villa, dealt with Pat Lau who was knowledgable, helpful, efficient, and diligent, I would not hesitate to recommend both the dealership and Pat. Pat presented the car to me with great understanding and patience, he made my whole experience enjoyable and stressfree. Thank you Pat More

They do not care When they get signature on paper that is when they stop caring and do nothing to improve your buying experience. will never buy from them again. When they get signature on paper that is when they stop caring and do nothing to improve your buying experience. will never buy from them again. More

Honest and Easy to Deal with Went around to look for a new Volvo. Did my research on what equipment and packages I want and everything was shown and quoted clearly on the compute Went around to look for a new Volvo. Did my research on what equipment and packages I want and everything was shown and quoted clearly on the computer and printed out on paper. Nothing hidden like some dealers where they write the quotation on a piece of paper. Volvo Villa is one of the most professional dealer we've ever dealt with. More

Tricked and cheated I feel so used by #VolvoVilla new car sales department. Pinning a surprise additional cost for navigation after making a promise of everything being i I feel so used by #VolvoVilla new car sales department. Pinning a surprise additional cost for navigation after making a promise of everything being included during price negotiation. Shame on you! Coming to a dealership alone, to buy a car is already a nerve wrecking experience. Having to be taken advantage of like this by a salesman in a dealership for cars that focus all their marketing on women and safety is inexcusable; Having to be threatened by a GM to be taken to court for making noise, shows even more what kinda world we live in and how far we are from changing. #VolvoVilla boo ?? #VolvoCanada More

Professional and Timely I bought a used Volvo from a used car lot and it had a few issues. I had brought it to a local non Volvo mechanic who claimed they know how to repair I bought a used Volvo from a used car lot and it had a few issues. I had brought it to a local non Volvo mechanic who claimed they know how to repair Volvo's and charges cheaper hourly rates. Luckily, before I agreed to the repair I had gone to Volvo Villa and got them to diagnose the same issue and produce a quote as well. The initial diagnostic provided by the local mechanic was not correct to begin with and they wanted more labor hours for the same job compared to Volvo Villa (which would have ended up being more expensive). At Volvo Villa, they used their Volvo computer to diagnose the issue immediately and although their hourly rate is higher, they have a shorter repair time. My issue was repaired in a timely manner, as expected, and will be coming back for all my future maintenance and repairs. More

Worst service department ever!!!! Replaced one tv screen in my headrest. Paid almost $900. Immediately leaving the dealership it wasn't working so I went back and they changed. Shor Replaced one tv screen in my headrest. Paid almost $900. Immediately leaving the dealership it wasn't working so I went back and they changed. Shortly after the replacement it happens again. This time Joe Greco tells me it's a corroded wire and making up all these excuses. He explains I need to pay $125 plus labour. I explained I will only paying if the screen is 100% fixed. I am now waiting at the dealership for over 5 hours and I am told they can't get the screen to work and I will need to bring back the car because they need to order a new screen and they want me to leave my suv with them. I demanded a courtesy car as I have spent close to 10 hours at the dealer over this issue. I receive my invoice as my SUV was also getting a maintenance service and they added the $125. I explained to Joe it was obvious the issue is not the wire and therefore they replaced it without reason and therefore Im not paying. I argued my point and eventually the manager there removed it. I get home and email the dealership manager Joe Nash all the issues and how I was treated by Joe Greco. Joe merely sends an apology email. Not acceptable in my opinion, If you have a real issue with your vehicle, never bring it to Volvo Villa they will try and scam you and they don't know what they are doing. More