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Richmond Hill Toyota
Richmond Hill, ON
1,474 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,474 Reviews of Richmond Hill Toyota
August 06, 2016
they are the worst In April of 2016 I bought a Brand New 2016 Toyota Tundra SR5, about a week after driving the car, we started to notice that the sonar sensors were goi In April of 2016 I bought a Brand New 2016 Toyota Tundra SR5, about a week after driving the car, we started to notice that the sonar sensors were going off at the most random and unnecessary times. So we took the car to the Nearest Toyota to us, which happened to be the centre where we bought the car. After the first time we went to Toyota they said they had fixed the problem, everything is fine and that the car is now safe to drive, but the sensors had not been fixed (sensors were still going off) Later that day, I was backing up into a parking spot and the sensors started to go off again, but since they were going off the whole day I ignored it. I ended up hitting a concrete pole behind the car which resulted in a dent and minor scratches on the tailgate. I went back to the dealership the next day to see if the dent and scratches could be fixed, I also asked them to see why the sensor problem was still not fixed. They were able to fix the Tailgate and the dent but were now uncertain about the sensors, they were telling me that the problem had magically changed from being a problem with the sensors but was now a problem with the computer system in the car. Long story short I had spent the most of my time with this car in the dealership trying to fix this problem rather than driving and enjoying this car. While all of this was going on, every single time i went to the shop to fix the car I had to explain my story all over again because none of these visits or problems were being recorded. I understand that it might have been hard to keep track of what was happening with the car, because of all of the times I was there they would have lost track, but nothing I mean NOTHING was recorded, thats besides the fact that the employees at Toyota had no communication between each other. One of the times I went into the dealership, they sat me down for 2 hours, only to later tell me that they would not be able to fix the car that day because they did not know the problem with the car. They took 2 hours to realize that they did not know the problem with my car, and that they therefore can not fix my car, 2 HOURS. That same day I had talked to about 3 employees who did not know about my car, who also tried to help me. One of them took my number to call me when the car was fixed that day (they didn’t fix it) but about 1 hour after they told me they couldn’t fix the car, and after me leaving the dealer ship, he calls me to tell me that the car would take a little longer to fix. Now you tell me if you think that is acceptable. Fast forward to today after another 6 visits to Toyota, after 15 phone calls to Toyota Canada, after 8 pieces of hard evidence (pictures and videos) that this problem is not made up, after 3 conversations with your “Manger” and after many many days spent at the dealer ship I am feed up. I recently visited the shop again for them to try and fix the problem but they failed again. Now the car tells me to see a mechanic because the sonar sensors are malfunctioning. Your Employees told me that this car is not safe to drive. How can you let a customer out of the dealership knowing that the car is unsafe to drive? How can you feel okay knowing that you let a customer drive an “unsafe” car? It just doesn’t make any sense to me. Your slogan is “lets go places” how do you want me to go places when you your own brand told me that the car is unsafe? After going again today Saturday August 6th we were told they would need our car for a whole day to inspect the problem further, we were also told that they would provide us with a rental car, but wanted us to pay for it which is, a little outrageous since you are holding my car in the shop but we were expected to pay for the rental. More
by barb alderson
Employees Worked With
Ravindeer Singh, Dan Kozak, Frank Valentini
Helpful August 04, 2016
Awesome Experience Purchasing a Car! I had a magnificent couple of days working with Clive Cheung, as he was very helpful, knowledgable and very passionate. I was there to purchase a bran I had a magnificent couple of days working with Clive Cheung, as he was very helpful, knowledgable and very passionate. I was there to purchase a brand new FR-S, and Clive helped me find the perfect one. Thank you so much! More
by tvbdramaking
Employees Worked With
CLIVE CHEUNG
August 03, 2016
Richmond hill I am absolutely satisfied for customer service in this dealer. There are a team work such as a person who is literally skill full in finance and selle I am absolutely satisfied for customer service in this dealer. There are a team work such as a person who is literally skill full in finance and seller who are friendly and kindness. More
by iman
Employees Worked With
Ashraf Zohni
August 01, 2016
Red Carpet Treatment My husband and I were interested in purchasing a vehicle for me. I was interested in the Rav 4. Paul Stancer came to assist us and sold us one. Upon My husband and I were interested in purchasing a vehicle for me. I was interested in the Rav 4. Paul Stancer came to assist us and sold us one. Upon delivery of the Rav 4, Paul personally delivered the vehicle and explained all of the interior...how to adjust the seat...and usage of the dashboard. He answered all of our questions with extreme knowledge and we never felt like he was rushing us. In the past, we have purchased 2 brand new Camry's and also a brand new Venza at other Toyota dealerships. I would say that Paul far outdid the others in the customer service satisfaction department. Linda Lacasse More
by Linda 123
Employees Worked With
Paul Stancer, Anton Golubok
August 01, 2016
Excellent service & freindly staff Had excellent, attentive & professional service by Paul Stancer when I was acquiring my new car, Paul was very knowledgeable, answered all my question Had excellent, attentive & professional service by Paul Stancer when I was acquiring my new car, Paul was very knowledgeable, answered all my questions and helped me chose the right car for me. The whole process was smooth and straight forward. This dealer is highly recommended. More
by Ahmed
Employees Worked With
Andrew Ross, Paul Stancer, Ashley Lyons
July 31, 2016
very good service Has good and quick service , professinional, helpfui, attentive and honest stuff, Would recommend them to any that needs a car or car repairs.Thaks fo Has good and quick service , professinional, helpfui, attentive and honest stuff, Would recommend them to any that needs a car or car repairs.Thaks for yours jobs. More
by Vitali
Employees Worked With
IGOR SAPOJNIKOV
July 31, 2016
clear fast car price without beating around the bush. Strate car price and details without beating around the bush. People like to know the answer for their questions clear ,fast and without hidden part Strate car price and details without beating around the bush. People like to know the answer for their questions clear ,fast and without hidden parts of the answer. I loved Andrew Ross and Paul for informing me all the answers fast clear without beating around the bush or hiding some important part of the answer and making me end up with a surprise at the end of the deal. Thanks Andrew and Paul from Richmond hill Toyoto . More
by Mike
Employees Worked With
Andrew Ross, Paul Stancer
July 26, 2016
Professional and fast Every time I visit Richmond Hill Toyota I'm provided with professional and quick service. The stuff is very attentive and helpful. The quality of serv Every time I visit Richmond Hill Toyota I'm provided with professional and quick service. The stuff is very attentive and helpful. The quality of service is good. More
by vasilyol
Employees Worked With
IGOR SAPOJNIKOV, Delon Khan
July 26, 2016
Repeat customer Paul Stancer was our go to guy as we had purchased a highlander from him 2 years ago. He was great. Very knowledgeable and accommodating to our every Paul Stancer was our go to guy as we had purchased a highlander from him 2 years ago. He was great. Very knowledgeable and accommodating to our every need. This year we got a rav 4 that I absolutely adore as it's extremely fun to drive and fuel efficient. Paul once again made it worth our drive from brampton to make this purchase. He was great and truly knows his stuff! We had visited other dealerships in our area and didn't feel enough connection to seal the deal. Actually in one location I was sadden by the lack of service and was thinking of going to another brand of vehicle. However we made the treck and was once again pleased and excited to get such great service from Paul and the Richmond Hill team. Thank you from the pereira family and keep up the great work. Sincerely Melanie Pereira Proud new owner of my 2016 Rav 4 More
by Rav4
Employees Worked With
Paul Stancer
July 23, 2016
From sales( Wilson ), service( Delon ) the best. Everything done very professional. No pressure in sales. Service advisor so helpful & knowledgeable. Even the driver are very pleasant. The waitin Everything done very professional. No pressure in sales. Service advisor so helpful & knowledgeable. Even the driver are very pleasant. The waiting area is 2nd to none. Love the new location. Well done. More
by Highlander lover
Employees Worked With
WILSON LI, Delon Khan
