Subaru of Calgary

Surprisingly smooth transaction. Exceed my expectations. Very reluctantly I went to Subaru Calgary to test drive a vehicle for my wife. When I walked in the dealershipI was quickly greeted by Faisal and got Very reluctantly I went to Subaru Calgary to test drive a vehicle for my wife. When I walked in the dealershipI was quickly greeted by Faisal and got me setup for a test drive. I was expecting pushy salesman tactics and typical cliche behavior. Faisal turned out to be very pleasant and easy going which is just what I needed in a salesperson. After the test drive, I have decided to purchase the vehicle and the process was straight forward and the price was fair. The only negative was the waiting time to go to the Finance Office. The finance managers were busy and it is understandable why I had to wait. Just wanted to say thank you to the staff at Subaru Calgary! More

No pressure We had a great experience buying our Crosstrek. Loman was helpful and patient, he took the time to answer our many questions as we looked at a few mod We had a great experience buying our Crosstrek. Loman was helpful and patient, he took the time to answer our many questions as we looked at a few models before settling on our purchase. Thank you. More

Friendly team, honest communication, great experience. First and foremost our salesman Cody was outstanding - patient, knowledgeable, and transparent with us when it came to the vehicles, our options, and First and foremost our salesman Cody was outstanding - patient, knowledgeable, and transparent with us when it came to the vehicles, our options, and what kind of deal made sense for both of us. Cody was very polite and considerate with my pregnant wife and I, making sure we stayed cool with plenty of water, etc. while he took the heat climbing in hot cars to show us the features. As I mentioned his patience is an asset - allowing both of us to test drive three separate vehicles, all with a smile on his face. His attitude and demeanor was a refreshing change after visiting several other dealers. The experience with management and finance was also very good; both Ken and Trina were personable as well as open and straight forward with us - something most appreciated when discussing the final deal. Overall, the Subaru almost sold itself on quality and drive alone, however the ultimate decision to come back and buy was due to our interaction with Cody. More

Drove home happy My daughter was looking for a 2016 Subaru Forester Limited and we were unhappy with an experience we had with a Subaru dealership in Edmonton, so we c My daughter was looking for a 2016 Subaru Forester Limited and we were unhappy with an experience we had with a Subaru dealership in Edmonton, so we contacted Subaru Calgary. The dealership looked new and well kept. Our salesperson, Loman, was more than happy to discuss the vehicle we were interested in. Loman and I exchanged phone calls and emails, and he was very knowledgable about the product and procedures. He was very patient with us in going through with the next steps of the purchase. We had a very good experience when picking up the vehicle. The sales manager, Ken, and finance manager, Ryan, were very friendly and helpful. We asked a lot of questions and Loman and Ryan provided us with satisfactory answers quickly. Loman was very easy to work with and patiently and politely went through everything with us in the vehicle. Loman was very knowledgable and provided excellent customer service. I would recommend booking an appointment in advance with the dealership to have everything prepared. This would make your car buying experience more efficient and easy. This was our first time purchasing a vehicle outside of our home city and we are glad we dealt with Subaru Calgary. We were pleased to deal with Loman and drive home happy with the car the very same day! More

Excellent Service! Yesterday I drove home my very first EVER new car and it came much sooner than I ever expected! I came into the dealership to explore my options, how Yesterday I drove home my very first EVER new car and it came much sooner than I ever expected! I came into the dealership to explore my options, however, because I still owed on my previous purchase of a used car from another city, I wasn't overly optimistic that my budget would allow for a trade in at this time. I had never driven a Subaru and was encouraged to take a test drive which I thoroughly enjoyed! The sale person who worked with me, Faisal was fun to work with - the more excited I got, the more he made me laugh and it was just a generally amusing experience! Then came the number crunching for the car I fell in love with, and low and behold it was out of my budget. When I let the GM, Derrick know this on the phone the next day and that I would have to spend at least another year in my current car which I detested, he said he would call me back in a bit. Incredibly, he worked to get me into the exact car I wanted with the accessory I was super pumped about (a tent that attaches to the back of the Impreza Hatchback for camping) and exactly within my budget. Not slightly above my budget so I can't sleep at night, but IN my budget, which also allowed room for the slight increase in my insurance for a brand new vehicle. Upon delivery the following day the whole team totally reflected my excitement! My experience with General Manager Derrick Koch, Sales Associate Faisal Nawaz and Finance Manager Trina Carreau was seamless, comfortable, ZERO pressure and so much fun!!! I LOVE my new car and I HIGHLY recommend Subaru Calgary...even if you never thought of yourself in a Subaru (because I hadn't for myself), you have to check these guys out and at least drive one, just for fun! More

Great vehicle Decided to give the Legacy a test drive on the recommendation of family members. It is a very smooth ride, has good power and is the perfect size. O Decided to give the Legacy a test drive on the recommendation of family members. It is a very smooth ride, has good power and is the perfect size. Our sales person, Dale, was very knowledgeable and helpful. We are very happy with our purchase. More

Friendly no hassle service and great vehicles. We could not be happier with our new pre-owned Subaru Crosstrek and the service we received at Subaru Calgary was fantastic. Tariq was super friendly We could not be happier with our new pre-owned Subaru Crosstrek and the service we received at Subaru Calgary was fantastic. Tariq was super friendly, very knowledgable, easy to deal with and made the whole buying experience enjoyable. More

low shop rates offset by ridiculous "shop materials" charge 40,000 km service was quoted at $440 plus tax. When I picked up the car I was told that there was an additional charge for shop materials of $47. It 40,000 km service was quoted at $440 plus tax. When I picked up the car I was told that there was an additional charge for shop materials of $47. It maxed out at $49 regardless of the invoiced cost. When I complained< I was told that it was standard. However, at the 20,000 km service, which is identical to the 40,000 km service, the shop materials charge was less than $6.00. It would appear that to make the labour rate appear reasonable at $125/hour this shop materials charge in fact increases it to about $145/hour. This is an unreasonable and deceptive charge that undermines my confidence in the dealership. I have otherwise been quite satisfied with other elements of the dealership but I will consider alternative service options in the future if this practice persists. More

great car to own I am a tiny Asian girl, no suppose like the Forester at all. But after Justin's detail introduction and test drive. I feel i fall in love the Subaru F I am a tiny Asian girl, no suppose like the Forester at all. But after Justin's detail introduction and test drive. I feel i fall in love the Subaru Forester. Good customer servise and great product to puchase, highly recommend it! More

Loving Our Subaru Outback We were recently in the process of purchasing a new 2016 Subaru Outback from Subaru Calgary. One of our prime requests were safety features and after We were recently in the process of purchasing a new 2016 Subaru Outback from Subaru Calgary. One of our prime requests were safety features and after several days of no response to inquiries about delivery and dealer add ons, we visited the finance manager expressing our concerns. He promptly agreed we had some bonafide issues and brought in the General Manager, who is new at this dealership. He carefully listened to our concerns and requested features on a new vehicle and soon addressed all of our requests to our complete satisfaction with our salesman present. On the day of actual delivery, the finance manager thoroughly explained his part of the transaction including dealer add ons and taking care of registration and insurance transfer. The General Manager met with us to be sure we were satisfied and the salesman completely explained the operation of the vehicle. We are very pleased with our new Outback and with how Subaru Calgary addressed our desires. More