Jack Carter Chevrolet Buick GMC

Smooth purchase We live in BC and the purchase experience was streamlined efficiently and in such a manner that we didn't have any issue with getting the vehicle from We live in BC and the purchase experience was streamlined efficiently and in such a manner that we didn't have any issue with getting the vehicle from AB to BC. The staff was very knowledgeable and was not pushy. We knew what we wanted and we were not pushed in any other direction More

Very dissatisfied with the service department/shop foreman To be told I didn't purchase GM parts from a GM dealer by shop foreman. To be told they would do any warranty until they called GM. No phone call To be told I didn't purchase GM parts from a GM dealer by shop foreman. To be told they would do any warranty until they called GM. No phone call that my car was ready and they found out that the rotors they put in were no good More

Purchased a Used Vehicle I spent a lot of time looking for used vehicles and had a pretty good idea what I wanted. When I found one at Jack Carter, they were very professional I spent a lot of time looking for used vehicles and had a pretty good idea what I wanted. When I found one at Jack Carter, they were very professional and very easy to work. They went out of their way to satisfy my needs and were quite willing to throw in some 'extras' to ensure I was happy. I would not hesitate to deal with them in the future. More

Lots of inventory to choose from Had over 40 XT5's to choose from with some unique interiors. We ended up going with a white frost with black inside. Nice vehicle much nicer than the Had over 40 XT5's to choose from with some unique interiors. We ended up going with a white frost with black inside. Nice vehicle much nicer than the SRX we traded in. More

Was a great experience People where great to deal with had no problems car was great when picked up every thing was shown to us how to set things up best salesman going is J People where great to deal with had no problems car was great when picked up every thing was shown to us how to set things up best salesman going is Jeff Kramer More

Worst Dealer ship i have ever seen Bought new Cadillac 2016 SRX Premium Model Black Color when i took home and after few days wash saw whole car was full of s ship i have ever seen Bought new Cadillac 2016 SRX Premium Model Black Color when i took home and after few days wash saw whole car was full of scratches like some one polish it with bad stuff. windshield was broken from inside top of the windshield the body was not painted properly and one of my alloy was chipped . on the top of that service people are so bad and rude they just dont know how to treat customer and talk on phone i am waiting for last 3 days since they took my car after the commitment of 1 day work we will return it next day after 3 pm they called and mentioend we will return it on friday and even then there is no follow up from there end i am calling them and they are not responding and if they answer phone no satisfactiory reply and on the top of that they have so much attitude that they are doing a favour on customer and girls on service they typically yell at customers shelby simmonds and manager mike he just ignore phone calls and msgs i tried to contact owner and get hold of sales mamager and told him everything and still didnt get any follow up from him either or any assurance look llike this place really needs a lot of improvement. GMC should do something about it i bought the car one month ago and face enough thats the worst people to deal with only sales man was nice brian and accounting team at the time of buying the car and after that there role is finish so the customer is by his own. we should never ever recommend any1 to this dealership. More

Poor service customer service So i booked for a simple oil change for 7am. Came in at 645am and already there is a lineup of cars ahead of me. Waited inside my car until 715am ju So i booked for a simple oil change for 7am. Came in at 645am and already there is a lineup of cars ahead of me. Waited inside my car until 715am just to get my car in the shop. Once my car is inside, I have to line up again for another 15 mins to talk to one of the customer service agent to state why i'm there. Then they ask if I need a shuttle to take me to work, I said yes. I now have to wait another 30-45 mins. This whole process is a gongshow through and through. My goodness, never have I ever have to wait this long. I hope they do a good job in oil change or I will be so livid!!! People here move very very slow. C'mon people! move! More

neglectful service department After buying my Cadillac Cts V from Ontario I brought it to Jack Carter in the spring of 2015 with concerns of low oil pressure. They told me the dash After buying my Cadillac Cts V from Ontario I brought it to Jack Carter in the spring of 2015 with concerns of low oil pressure. They told me the dash wasnt displaying the correct pressure and I was fine and sent home. Few months later I continued to see it drop and took it back in and they replaced the ECU, Dash, oil pressure sensor and it still didnt change and Jack Carter told me the car was fine and set it back to me. In the fall of 2015 I took it in once more as my Cadillac service plan ended and I did an oil change and found metal in my oil and filter. I took in the filter for proof and was told this wasn't enough to be concerned and sent on my way. Also during this trip they parked my car into the curb and broke the front splitter and curbed my front 2 rims. It took Alberta and wheel 4 attempts to fix the wheels and paint them and they still look pretty poor. Back to the oil issue, the spring came and I took the car out of storage and change the oil and found my oil was full of silver and gold material. Back to the dealer and they tore down the engine and found 2 bearings that had failed, crank needed replacing. I requested a long block with concerns with contamination, that was denied, I asked for a short block, denied, I asked for them to send the block off to be cleaned correctly and machined, that was also denied. The head techs said it was fine to replace the main bearings, crank, rod bearings, and oil pump and I would be good to go. I fought this for about 3 weeks and it got to the point I was told to get a flat bed to pickup the car with a dissembled engine, front cradle removed and take it somewhere else. I replaced the top end parts with parts out of pocked in the hopes it would remove any change of hydrulic lifters from failing or needle bearings in the rocker arms from failing. I also sourced a new cam. My warranty was voided after that even thought they did the work. All of the problems above were when the car was 100% stock and had nothing to do with anything I had done, failing parts and lack of service just snowballed this into now the entire engine needing to be replaced. I have now had the car for 1 month and put 1000 km on it and the oil pressure stops increasing after 40 psi at 3000 rpms. I have 40 psi from 3000-6250 rpms. Either there is a blockage from them not cleaning the engine, or the residual material has caused a loss of compression. The service manager has never been involved, Ive requested to talk to him multiple times and just told to trust the process. All of my engine harness clips are also broke from them taking the engine apart and putting it back together with zip ties. One of the most disappointing places I have ever done business with. More

terrible service dept bought a new truck there sales people were great.my wife took it in to get oil service was told cannot do oil change gm would not allow it until oil m bought a new truck there sales people were great.my wife took it in to get oil service was told cannot do oil change gm would not allow it until oil monitor is at 80% sent my wife away and made her back the truck out of the service bay I went back to see whats up said they would service it if I would bring it back .talked to the service manager what a joke no apology nothing should have went to shaganappi from the beginning. More

Very impressed Kurt Ireland listened to my concerns and took the time to explain the findings for the repair and gave a good estimate of when my car would be ready d Kurt Ireland listened to my concerns and took the time to explain the findings for the repair and gave a good estimate of when my car would be ready depending on the new part required arriving to finish the service call. I have had the vehicle in twice for routine service and Kurt has impressed me the most with his customer service. More