Northstar Ford Calgary

Fiona is a Rock Star! Fiona is efficient, effective and communicates well. Not very often nowadays do you get the kind of service that she provides. She reads the situati Fiona is efficient, effective and communicates well. Not very often nowadays do you get the kind of service that she provides. She reads the situation very well and reacts in a very proactive and professional manner and does the right thing. Northstar is lucky to have her... More

Scheduled oil change Mitch was efficient and my vehicle drop off was quick. He had checked to see if there was any other servicing that was required. I later received a c Mitch was efficient and my vehicle drop off was quick. He had checked to see if there was any other servicing that was required. I later received a call to let me know my vehicle was ready, even earlier than expected. More

Vehicle Maintenance Northstar Ford Service Dept. has always been prompt with service and communicated with me very well. My vehicle is ready often early in the day and in Northstar Ford Service Dept. has always been prompt with service and communicated with me very well. My vehicle is ready often early in the day and in most cases the work was all completed. I had hope to have my trunk latch fixed but of course it wasn't acting up when it was in for the regular maintenance (twice now). This is a bit of a problem as my vehicle is two years old and now I'm into a deductible. I hope to stop by when it is acting up and have it fixed under warrantee. Other than that minor problem, Northstar has been fabulous to deal with. More

Regular Service Work was completed as scheduled. All details were explained to me in a very professional manner by my service advisor Scott. I've been dealing with th Work was completed as scheduled. All details were explained to me in a very professional manner by my service advisor Scott. I've been dealing with this dealership for a number of years and can only give positive comments. More

Excellence in Service I brought in my vehicle and was promptly checked in. When the vehicle was finished I received a phone call and I went to get my. Car. The lady who t I brought in my vehicle and was promptly checked in. When the vehicle was finished I received a phone call and I went to get my. Car. The lady who took my payment went and got my car for me ( I am recovering from a hip replacement) and I left for home - no muss - no fuss! An excellent experience overall! More

Found nothing I have a strange beep that goes off once in a while. No reason could be found. They were going to clean the car but did not have time to do it. I have a strange beep that goes off once in a while. No reason could be found. They were going to clean the car but did not have time to do it. More

FMPP service Fiona was amazing in her customer service as usual, however, the work done was not amazing. I had left a note on the drop off sheet about a rattling n Fiona was amazing in her customer service as usual, however, the work done was not amazing. I had left a note on the drop off sheet about a rattling noise on the front drivers side. Fiona told me the mechanic found a rock jammed in the front end. Easy fix, so I thought. As I drove off the lot with my vehicle, I turned out of the parking lot and to my surprise the noise is still there. This is the second repair I've had done on my truck and I'm not a happy customer. Do you not take the vehicle out for test drive after a repair? I think Fiona is a wonderful employee, who will go above and beyond her duties to keep customers happy. My question is, why does it take two visits to correct a problem? More

Excellent Service I came in to the service centre for the first time for an oil change. I purchased my Ford Fusion from Fort McMurray so this was my first experience at I came in to the service centre for the first time for an oil change. I purchased my Ford Fusion from Fort McMurray so this was my first experience at the Calgary location. Brittany Fjellstad put me into the local system, and also noticed I had a could of recalls on my vehicle. My appointment was for 2:30 p.m. and she spoke to the technicians to see if they could also do the recall work on my car before closing at 4 p.m. She said usually they ask to keep the car for a day for the recalls. I left and came back at about 4:15 p.m. and she informed me all the work had been done and I didn't need to come back. Amazing customer service, and thank you for making everything convenient. More

Great service Booking is fast and times available were very convenient, they will stay in contact with you while your vehicle is being serviced and informe you of a Booking is fast and times available were very convenient, they will stay in contact with you while your vehicle is being serviced and informe you of any changes More