Nanaimo Chrysler Ltd

Disappointing Went for first oil change; when we bought vehicle, were told we had 5(?) years of free oil changes with the package we bought, but had to pay for the Went for first oil change; when we bought vehicle, were told we had 5(?) years of free oil changes with the package we bought, but had to pay for the oil change - 1/2 price this time. Went for a run while I waited, jeep being washed when I got back so I went and sat in the lobby. 45 min. later wandered back into service area and was greeted with "oh, didn't he bring your key around to you?" Well, no, I had to come looking for it. He did apologize, but really, it wasn't especially busy, I shouldn't have had to go looking for my key. We've dealt with Toyota for the last 10 years with two different vehicles and they are by far one of the best auto companies we have ever dealt with. If I hadn't wanted a wrangler for years and years I almost wish we would have stuck with another Toyota. Really disappointed so far. Hope things improve since we're in it for the long haul now. More

New Compass Helpful and attentive sales staff like Adam who explained this new Jeep Compass vehicle very well and exceptional assistance from Graeme in parts wh Helpful and attentive sales staff like Adam who explained this new Jeep Compass vehicle very well and exceptional assistance from Graeme in parts when ordering some accessories More

Vehicle service The recent service of my vehicle met all my expectations, I have always found Nanaimo Chrysler service to be professionally carried out. Would cert The recent service of my vehicle met all my expectations, I have always found Nanaimo Chrysler service to be professionally carried out. Would certainly recommend your organization. More

Service and sales Service is super fast and awsome atmosphere Sales on new vehicle was amazing !!!!!! I have never been treated like royalty when going for service or Service is super fast and awsome atmosphere Sales on new vehicle was amazing !!!!!! I have never been treated like royalty when going for service or for purchasing a new vehicle but was here !!!! More

Great service . Friendly people. I recommend Chrysler Fiat to anyone. Owned a Fiat for the past five years and I would recommend it anytime in town. . Friendly people. I recommend Chrysler Fiat to anyone. Owned a Fiat for the past five years and I would recommend it anytime in town. More

Positive experience I Made an appointment for a oil change and they've changed their customer service. I have to say I was impressed . Positive changes really nice to se I Made an appointment for a oil change and they've changed their customer service. I have to say I was impressed . Positive changes really nice to see. More

Service 4x4 light came on Went into the dealership and explained service 4x4 light came on. Seemed like another person squeezed me into a certain day when they shouldn't have. Went into the dealership and explained service 4x4 light came on. Seemed like another person squeezed me into a certain day when they shouldn't have. Therefore received a rushed service. All they did was reset the trouble codes which takes 30 seconds and charged me for a whole hour explaining a road test was needed. Sent me on my way only to drive back home to another province and light came on again. Had to rent a hotel and waste money at a hotel in a different town 5 hrs away from Nanaimo to troubleshoot the issue. In which a competent service team at another dealership discovered it was the alternator. Needless to say if you want half xxx service and a quick band aid over your problem Nanaimo Chrysler is the optimal choice. I will never go to this dealership again. I'd suggest taking the time to find a good technical service team. I'd give zero stars if it was possible. More

Impressed My partner and I have been looking for a new vehicle for a while now. Purchased two weeks ago and the sales experience went well with both the sales r My partner and I have been looking for a new vehicle for a while now. Purchased two weeks ago and the sales experience went well with both the sales representative and sales manager being willing to make a reasonable deal and allowance for a fair trade in on our older vehicle. Business staff were very accommodating as well. They took the time to methodically go over the car's features and explain its operation on day of pickup. No use of service as yet but did find this dealership much more pleasant, helpful in answering our questions and less pressuring than their competitors Parksville and Woodgrove dealerships. I would not hesitated to purchase another car or to recommend this dealership to my friends and relatives. We spent a fair amount of time with them during the process and found them to be extremely courteous and professional. Note: Marked as FCA Chrysler purchase given lack of Fiat choice. More

Excellent We bought out Ram at Nanaimo Chrysler and felt we were treated very fairly. The purchase was a fun experience. Ever since then all the servicing has b We bought out Ram at Nanaimo Chrysler and felt we were treated very fairly. The purchase was a fun experience. Ever since then all the servicing has been done there and very, very professional and prompt. In fact we even take our Nissan there now for service. We are more than happy with the folks and service at Nanaimo Chrysler. More

Time for some preventive maintenance for my Hemi powerd truck so headed to Nanaimo Chrysler. A little disapointed that part was not in stock. I guess you can't have every part for a 10 year old truck. Part truck so headed to Nanaimo Chrysler. A little disapointed that part was not in stock. I guess you can't have every part for a 10 year old truck. Part was promised for the next day and the work was completed. Done right the first time.....That's what keeps me as a customer at Nanaimo Chrysler! Thanks to Cam and the technicians for the great service !! More