Audi Oakville

"Excellent Customer Experience at ACO" Howard and Jason were very helpful , when i bought my first Audi Q5. They took their time to explain about the car and fix minor scratches that i di Howard and Jason were very helpful , when i bought my first Audi Q5. They took their time to explain about the car and fix minor scratches that i didn't like. I highly recommend this dealership. More

Everyone was great! Jason, Lorne, Leila and the front desk team were all very helpful and made getting my new car an exciting process! Thank you all for being patient Jason, Lorne, Leila and the front desk team were all very helpful and made getting my new car an exciting process! Thank you all for being patient with us and delivering a car I love! - Kayla Donato & Michael Sotoadeh More

Non Mechanical - Arm Rest Storage This probable only took 5-10 min to see that a new one had to be ordered. Lucky our Q7 TDI 2014 is still covered for this. Had to wait about 30 min This probable only took 5-10 min to see that a new one had to be ordered. Lucky our Q7 TDI 2014 is still covered for this. Had to wait about 30 min to get a ride (7 in away). Than had to wait so they could find my keys when I came to pick up the vehichle. Right hand does not know what the left hand is doing. I cringe at the thought of goin there. Windows didn't work in the winter - even after 30 min warm up. I was told "what do I expect, this is Canada". I expect windows that work in winter just like my other cars, Jeep/Lexus/Mercedes. I gave 2 star as the young lady that searched down our keys was great! More

Good experience with Audi Centre Oakville Dealt with Brad Gallagher, he is trustful and excellent at his job and providing a amiable sales experience. I would recommend him and the Audi Oakvi Dealt with Brad Gallagher, he is trustful and excellent at his job and providing a amiable sales experience. I would recommend him and the Audi Oakville to all. More

FIND ANOTHER DEALER An absolutely terrible customer experience, by far my worst ever. They damaged my car when I brought it in for service would not take responsibility An absolutely terrible customer experience, by far my worst ever. They damaged my car when I brought it in for service would not take responsibility for the damage and were extremely un-professional and rude about the whole situation. Wrote Audi Canada Head office detailing my experience, they called me back and said they could not help as Audi Centre Oakville is dealer owned not a corporate location and apologized for the unfortunate experience. I tried following up again with the service manager but the dealership was closed for the evening. I tried leaving a message but he doesn't even have a voicemail that you can get to through the directory!!! He must be tired of customers trying to reach him about their negative experience and doesn't care. Left a voicemail with the service advisor requesting the manager call me and I never received a call back!! Only gave 1 star because I had to put something... very much a 0 star experience. Have told several friends and colleagues about the experience, they were horrified and similar to me will never buy or service their vehicle there. More

30 minutes to check in Not only did it take 30 minutes to check in for a simple oil change. The arrogance and lack of customer service provided by the team (Chris in partic Not only did it take 30 minutes to check in for a simple oil change. The arrogance and lack of customer service provided by the team (Chris in particular) was appalling. They talk down to you with just enough distaste it makes you wonder why you even bothered getting out of bed this morning. Love Audi, but not sure if the next one will be an audi if this is the treatment it provides me when I bring my car in. More

Very personalized and friendly service Dealt with Ryan Ward, he is excellent at his job and providing a smooth sales experience. I would recommend him and the Audi Oakville anytime. Dealt with Ryan Ward, he is excellent at his job and providing a smooth sales experience. I would recommend him and the Audi Oakville anytime. More

Audi S4 Transmission problem I have had my S4 serviced by Audi Centre Oakville first time. I have dealt with Geoff Simpson who is a has been professional, knowledgeable and cert I have had my S4 serviced by Audi Centre Oakville first time. I have dealt with Geoff Simpson who is a has been professional, knowledgeable and certainly customer focused. I would have no hesitation in recommending the Service Department and will continue taking my car to the dealership. First class service. Thank you More

Poor Customer Service Visited this store in January to look at a new Audi A4. David didn't seem interested in helping after I disclosed I wasn't buying that day. I have a n Visited this store in January to look at a new Audi A4. David didn't seem interested in helping after I disclosed I wasn't buying that day. I have a new Audi in my drive way and it certainly isn't from this store! More

Great overall experience We recently purchased our first Audi Q7. Salesman Daniel Koz was very patient and professional even though it was a fairly busy Saturday afternoon. A We recently purchased our first Audi Q7. Salesman Daniel Koz was very patient and professional even though it was a fairly busy Saturday afternoon. At the end of our consultation and test drive we decided the car would be ours. Delivery was made the following week as scheduled and was handled in a very efficient and professional manner, including paperwork which was done by Kristina, Thanks Daniel and Kristina !!! More