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Toyota Northwest Edmonton
Edmonton, AB
1,541 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 10, 2016
Great Service Gerry Domingo and Alam Lim went above and beyond. Both were professional and a pleasure to deal with. They were knowledgeable and very approachable. B Gerry Domingo and Alam Lim went above and beyond. Both were professional and a pleasure to deal with. They were knowledgeable and very approachable. Ben had been our salesman but he is no longer with the dealership so Gerry stepped in. More
by Bev
Employees Worked With
Alan Lim, Gerry Domingo, Ryan Nilson
Helpful February 09, 2016
Misrepresented availability We are in the market to buy a Sienna. We called and checked for the available new stock and after spending 20 minutes on the phone with the sales guy, We are in the market to buy a Sienna. We called and checked for the available new stock and after spending 20 minutes on the phone with the sales guy, we were told that indeed the mentioned two Sienna's were on the lot and available. It was agreed upon that we would meet the sales person in the AM. Upon on arrival, the salesperson was not available and we were passed on what appeared to be the "closer". After test driving, we were told that this was not the car we had discussed, and they both SOLD in between near closing the day before and the mid morning hour that we had arrived. In fact, if we wanted to we could buy the more expensive top of the line trim, as only that is available now. We were shocked by the turn of events that after spending over 2 hours at the dealership we were left with no real options and a great deal of time wasted. We had followup calls re pressured sale of the top trim . We were left quite shocked with how everything fell apart around us as we were ready to purchase that day. I do believe in honest dealings. It is hard to imagine how one can make a significant purchase while feeling being treating dishonestly and taken advantage of. This is not a small dealership and likely is large volume shop. Very surprised at this transaction and turn of events. More
by sandy123
Employees Worked With
Pha Nguyen
February 06, 2016
Best experience by far I've ever had at a dealership To Gerry and Alan as well As all the Kingsway Toyota crew thank you all so very much for making my FIRST time trading experience so stress-free. You a To Gerry and Alan as well As all the Kingsway Toyota crew thank you all so very much for making my FIRST time trading experience so stress-free. You and the crew have gone above and beyond my expectation. So yes I rate a TEN. This is by far the best experience I had ever at a dealership ..Thank you Kingsway Toyota !!! I look forward to picking up my FIRST Toyota EVER lol. So excited !!! More
by Jkann
Employees Worked With
Alan Lim, Dan Smith, Gerry Domingo
February 04, 2016
Service Great service - good at setting expectations and also no surprises - shuttle was super convenient and friendly - I would rather not have to take so mu Great service - good at setting expectations and also no surprises - shuttle was super convenient and friendly - I would rather not have to take so much time but given that I want Kingsway to service my vehicle I appreciate their commitment to helping me More
by Hybrid guy
Employees Worked With
Kim MacKinnon, Saleem Dossa
February 04, 2016
BEST EXPERIENCE EVER!!!! Hey guys, I have to say I'm impressed!!! I was treated like a member of their family or a friend. I voiced my concerned, we helped each other to Hey guys, I have to say I'm impressed!!! I was treated like a member of their family or a friend. I voiced my concerned, we helped each other to reach an agreement. From Greeting me when I got in, to providing me with a knowledgeable sales person to closing the deal and getting me the best available financing rate Ive been taken care of! I can clearly say that Chris, Ron and Alan LOVES THEIR JOB and I could feel it!!! I have to say, not only they got better price then the competition, my experience with them was fantastic! The fact they let me take my new vehicle for the whole weekend before we agreed on anything... CLOSED THE DEAL!!! You just earned a new customer for a long time thank you everyone! More
by Julien.leger
Employees Worked With
Roneil Sewak, Alan Lim, Christopher Catapangan
February 02, 2016
Great team serviced !!!! Great team serviced for support us on any question. Come in to looking at. Great sales staff and answrted all my questions very happy with vehicle pu Great team serviced for support us on any question. Come in to looking at. Great sales staff and answrted all my questions very happy with vehicle purchase. More
by SumoGap
Employees Worked With
Maja Harding
February 01, 2016
Used vehicle purchase We purchased our pre-owned 2012 Lincoln Navigator from John Mayhew at the beginning of this year. We were hesitant to purchase a pre-owned vehicle but We purchased our pre-owned 2012 Lincoln Navigator from John Mayhew at the beginning of this year. We were hesitant to purchase a pre-owned vehicle but John made everything so worth while. He took the time to sit with us over a two day period and explained everything to us. We went over the vehicle and realized it was exactly what we were looking for. A big thank you to John for his time, honestly and great work getting us into our new vehicle. BEST SALESMAN EVER. Also a big thank you to Alan Lim in the finance office. He was exceptional. More
by One happy family
Employees Worked With
John Mayhew, Alan Lim
February 01, 2016
Team Toyota I love your positive energy! Catherine and Gerry were wonderful to work with - very friendly and genuine. I look forward to many years of positive interaction with the whole Toyo Catherine and Gerry were wonderful to work with - very friendly and genuine. I look forward to many years of positive interaction with the whole Toyota team :) More
by MissGetwarmsoon
Employees Worked With
Saleem Dossa, Catherine On, Gerry Domingo
January 30, 2016
New Tacoma purchase Had the pleasure of purchasing my second vehicle from Kingway Toyota and had excellence service on the ordering from the sales staff and delivery. Wou Had the pleasure of purchasing my second vehicle from Kingway Toyota and had excellence service on the ordering from the sales staff and delivery. Would recommend dealership More
by Labradoodle
Employees Worked With
Nicholas Ko, Nicholas Ko
January 26, 2016
excellent......... Toyota KIngsway is the best dealership ever......the people there just amazing.....I'll tell all my friend need to get new car to go there.....i'm so Toyota KIngsway is the best dealership ever......the people there just amazing.....I'll tell all my friend need to get new car to go there.....i'm so satsfied.......and happy...... More
by Kelly
Employees Worked With
Alan Lim, Christopher Catapangan, Catherine On, Chadi Boudiab
