Maple Ridge Volkswagen

fantastic service and experience I just bought my first car from a dealership and let me tell you, I couldn't have been more impressed with the professional and friendly service that I just bought my first car from a dealership and let me tell you, I couldn't have been more impressed with the professional and friendly service that I got from Ben. I'll admit, I've never had the best impression about dealerships or car salesman in general and I hadn't intended on purchasing my new Jetta from maple ridge VW rather I was there just to check out the different cars that I was interested IN. That was until I met Ben. His outstanding proffesionalism, friendly service and knowledgable advice combined with his non pushy style made me feel. Totally comfortable and taken care of. I drove off in a new Jetta and couldn't be more pleased. I will deinately reccomend that all my family or friends come see Ben at MR VW the next time they are in the market for anew car. More

Helpful and knowledgeable team at VW Maple Ridge We went to a few dealerships in the Ridge and Ben at VW and the vehicle we ended up purchasing were top of the line. We went to a few dealerships in the Ridge and Ben at VW and the vehicle we ended up purchasing were top of the line. More

Calming and friendly environment I gave 5 stars because when I bought my Volkswagen golf last week Ben was just so knowledgable and friendly! He really is a great asset to maple ridge I gave 5 stars because when I bought my Volkswagen golf last week Ben was just so knowledgable and friendly! He really is a great asset to maple ridge Volkswagen! More

very positive experience Have always been very apprehensive when vehicle shopping and especially at dealerships, after many bad experiences in the past. My experience at mapl Have always been very apprehensive when vehicle shopping and especially at dealerships, after many bad experiences in the past. My experience at maple ridge volkswagen early this month was nothing but positive! The sales rep was very knowledgeable, laid back, and funny. I was able to have all of my questions answered and all of my buying needs met. Love love love my new Tiguan and would recommend this dealership and especially Ben in sales! Thank you! More

Helava Experience Felt very comfortable dealing with Amir/Ben. He is very personable and gave me a warm and tingly feeling. I would definitely recommend this Egyptian M Felt very comfortable dealing with Amir/Ben. He is very personable and gave me a warm and tingly feeling. I would definitely recommend this Egyptian Master. Thanks for the awesome work. More

Ben R is a unique person in the world of car sales. He made me feel like he wanted to get to know me, and cared about what I was spending my money on. need is a unique person in the world of car sales. He made me feel like he wanted to get to know me, and cared about what I was spending my money on. needless to say I was introduced to most members of the sales staff by Ben during my time at the store! XD Thank you for your help I love my new car! More

Great experience I went in just to take a look at a few different cars and surprisingly i left with a new car! Ben was knowledgeable and was very professional. He made I went in just to take a look at a few different cars and surprisingly i left with a new car! Ben was knowledgeable and was very professional. He made things easy for me and made everything go smoothly. Scott made all the paperwork easy and he was a pleasure to deal with. Great experience and i highly recommend ben! More

Go see William My wife and I needed a new vehicle and thought we'd have a look at the Sportwagen. We had a great experience with William and we were able to test dr My wife and I needed a new vehicle and thought we'd have a look at the Sportwagen. We had a great experience with William and we were able to test drive it pretty much all day. They met our needs and we closed the deal. Simple and painless. More

Extremely poor customer service. In short, I brought my vehicle in to have my ball joints fixed, under my warranty. In order to access them, they had to remove my control arms, which In short, I brought my vehicle in to have my ball joints fixed, under my warranty. In order to access them, they had to remove my control arms, which were very rusted out. Rather than call me and warn me that my control arms were too rusty to remove (as they had unsuccessfully attempted to remove them with heat and lubricant so they were aware that they were going to have to break them), they decided to break one off and then called me asking permission to break the other one off, as my truck is up on the hoist and undriveable until they do so. They basically held my truck hostage until I gave my permission and then proceeded to bill me for their mess up. They charged me for the replacement of both control arms. I went in for a $150 (deductible) repair and was handed a bill for over $2,200. I expected to pay for the second control arm, and said that we should half the bill, they did not agree. They didn't call me and warn me about the rusty control arms and if they had, I would have asked them to hold off on the ball joints so I could save to replace the control arms first, as the ball joints weren't even an urgent matter. Chris Thimer dealt with this situation very poorly and didn't see how they could have done anything differently. I emailed the General Manager, Lorne Ross, twice regarding the situation and never heard back. Jessica Smith, however, is lovely to deal with and had excellent customer service. Her hands were tied in the situation. She was very empathetic yet professional. More

Great service!! A very friendly experience, Christian was knowledgeable and eager to get the best deal possible. Overall the experience was perfect. I would refer Chr A very friendly experience, Christian was knowledgeable and eager to get the best deal possible. Overall the experience was perfect. I would refer Christian to friends and associates. More