Eastside Dodge Chrysler Jeep Ram FIAT

Eastside Very helpful and courteous. Jamie helped me navigate the system of buying a vehicle very quickly and efficiently despite my lack of experience in purc Very helpful and courteous. Jamie helped me navigate the system of buying a vehicle very quickly and efficiently despite my lack of experience in purchasing a vehicle from a dealership. More

Exceptional customer service experience!! I brought my SUV in for a routine oil change and Wanda took the extra time to explain the difference between the benefits of traditional oil to synthe I brought my SUV in for a routine oil change and Wanda took the extra time to explain the difference between the benefits of traditional oil to synthetic. She then took the time to direct me to the mopar.ca website so I could get coupons and savings for my dodge and I even got to save $20 off this oil change! As this was happing she made recommendations on my warranty and future appointments and had another colleague check a price on a part while we were booking the appointment. Besides saving me money and time efficiency on a very busy appointment day, Wanda was very friendly and personable and I truly feel she was focused on making my experience as a customer great! I have been a customer of eastside dodge since 2007 and she has given me the best customer service experience since then. Exceptional employee! She deserves a raise :) Casey Lapka 403-473-8746 More

New Jeep Purchase I think we over paid other than that every thing was very good. Our sales rep Creg Taylor was friendly, polite and very knowledgeable of the vehicles I think we over paid other than that every thing was very good. Our sales rep Creg Taylor was friendly, polite and very knowledgeable of the vehicles we were considering to purchase. More

Orange truck yahoo Justin was awesome very knowledgable and personable. He was a pleasure to deal with. Will highly recommend to all my friends. Thanks Love the truck Justin was awesome very knowledgable and personable. He was a pleasure to deal with. Will highly recommend to all my friends. Thanks Love the truck More

AMAZING my First time buying a new vehicle. Jamie made it painless. With approval within 2 hours of looking at the vehicle. I would Highly recommend seeing Ja my First time buying a new vehicle. Jamie made it painless. With approval within 2 hours of looking at the vehicle. I would Highly recommend seeing Jamie @ East Side Dodge. I left same day with the vehicle I wanted, Thank You Jamie More

Awesome there peoplwas were so friendly and accommodating, entertained all our question with politeness,help us on what we need, never insisted anything that there peoplwas were so friendly and accommodating, entertained all our question with politeness,help us on what we need, never insisted anything that we doesn't want.overall was a great experience fast and easy . More

Got exactly what I wanted Was recommended Jake Pheasey as a salesman from a buddy of fine and I couldn't have been happier. I'm gone a lot from work so we were able to work out Was recommended Jake Pheasey as a salesman from a buddy of fine and I couldn't have been happier. I'm gone a lot from work so we were able to work out a days that I was able to come in and look and a jeep, he found me exactly what I wanted in a short period of time. And within a few short days I owned my new jeep wrangler unlimited Rubicon. More

Derek was very patient with me as I was just in an accident Got the deal I wanted and Derek was very patient especially while test driving.. Allan was excellent also, did not waste my time but took time to go o Got the deal I wanted and Derek was very patient especially while test driving.. Allan was excellent also, did not waste my time but took time to go over the things I wanted. More

Great customer service Awesome people and great service. Vehicle delivery was outstanding and explanation of all the features was appreciated ! All payments and options we Awesome people and great service. Vehicle delivery was outstanding and explanation of all the features was appreciated ! All payments and options were explained in great detail. More

Bad Service I bought my 2015 Grand Cherokee in July, Ricardo Bravo and Rico Olinger did a great job during the sales: attention to details, focus in maintain the I bought my 2015 Grand Cherokee in July, Ricardo Bravo and Rico Olinger did a great job during the sales: attention to details, focus in maintain the customer relationship and dedication, as always... This was the second car I bought with them. Then I had to stop by for my first service with the new car. The whole mess started at the booking time: I filled up an online request using their website on Sept. 17th (8:00am), booked an oil change and steering wheel alignment to Sept. 18th, the request went through and someone supposed to contact me within a few hours to confirm the booking (system message). They contact me later in the day (after 17:00, only to tell me that Friday was completely booked already. Awesome! You waited almost 10 hours to tell me the date was unavailable, perfect. During the call I learned that the earliest possible date was Sept. 25th (the following Friday), I agreed with the new date and the booking was confirmed. This morning (Sept 25th) I drove to Eastside to drop-off my car for service (7:30 am) and asked to the service representative if was possible to get my car before 2:00pm as I was going to need it later in the day. He said "Ok". Around 12:30 called the Service Department to ask for an update and the lady who was talking to me (Candace, I guess) had a hard time trying to locate me on their system... According to her, she can only search for the last name. Phone Number, First Name, Licence Plate, VIN Number, whatever other information you have is totally useless. If they can't find you they can't give you an update, and of course she asked me if I was sure that I drove my car to Eastside (WTH?!?). Now I'm worried! Where did I drive my car?! I contacted the online representative through their website and she tried her best to help me, without success. It's 13:30 and I have no idea when my car is going to be ready and nobody called me to give an update. Good job! I will have to reschedule my other appointment because your Service Department can't change oil and perform a steering wheel alignment in 6 hours and is unable to give an update to a customer in time. I'm disappointed with the level of service and the customer relationship provided by Eastside, this isn't the first time I have this kind of problem, and earlier this year I had a serious issue with my other Jeep (they delivered a car with broken parks, cracked sealing rubbers fixed with lots of silicone and oil leaking through the cracks, all of this after a "piece of mind" inspection that comes with a signed service sheet!... how ironic, don't you think?). Even after all the bad experiences I had in the past, I was willing to use their services again to give them chance to prove they can do it right, to prove they care about the customer and they are good on what they do ... but I was wrong. I'm from a country were Dealer Services are expected to be cheap and crappy (Brazil), but in more than 20 years I never experienced something like this, total disregard for the customer. This was the last time I serviced my car with them, luckily the Warranty can be used at any dealer and I don't need to use their services again, ever. I feel sorry for the people who work there and go the extra mile to give a 5 star customer experience, but unfortunately this is not the mindset for everyone. Edit: After I published this review, Rico Olinger get in touch with me to talk about the issues, couple hours later, around 14:40, I received a call from Eastside telling me to go pickup my car. More