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Victoria Hyundai

Victoria, BC

3.4
711 Reviews

525 Gorge Road East

Victoria, BC

V8T 2W5

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Showing 711 reviews

September 11, 2015

amazing experience! By far the best service we have received. We will be buying a second car in the next few months and Victoria Hyundai is going to be our first stop. More

by nadiabreckon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Dick, Jared Kubbernus, Brianna Dick
Oct 16, 2015 -

Victoria Hyundai responded

Hi nadiabreckon: Steve here. Thanks for this great review and congrats on your new wheels! Welcome to our little Victoria Hyundai family and we hope to see you soon.

September 11, 2015

very considerate and friendly service from Corey .Corey listened to my needs and fully explained the reasons why the maintenance that was suggested would benefit me in the long run. He was very cour More

by Sherrill M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Klontz
Oct 16, 2015 -

Victoria Hyundai responded

Hi Sherril M. Steve here. Great review of service, thanks so much. Most times people enjoy servicing their car about as much as they enjoy going to the dentist - so it warms our hearts to hear that you had a great visit. Thanks for taking the time to write this review and for choosing us as the place to service your wheels. Have a great day!

September 01, 2015

It was amazing My experience at Victoria Hyundai was awesome. starting with Andrew the salesman, Andrew was amazing he was not at all pushy, very pleasant and kne More

by happygirl99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Hubbard, Jared Kubbernus, Bruce Blake
Oct 16, 2015 -

Victoria Hyundai responded

Hi happygirl99: Steve here. Thanks for taking the time to write this kind review, and thanks for your business! I really appreciate you mentioning Andrew, Jared and Bruce specifically - it has made our day here. Have a great weekend, congrats on your new wheels, and welcome to our little Victoria Hyundai family!

August 30, 2015

the staff are amazing. The staff especially Brianna was amazing, from the moment we walked onto the lot we had fun, we were educated on the vehicles and selling models. I wo More

by brittj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna Dick
Oct 13, 2015 -

Victoria Hyundai responded

Hi Britt! Steve here. Thanks so much for your kind review, and for taking the time to write it. Also, congrats on your new wheels. You've made our day! All the best!

August 24, 2015

No pressure Greeting Tristan put us at easy from the moment we met him. He let us ask the question that where important to us first. Took extra time to make sure we set More

by whitelightening
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Marshall, Jared Kubbernus, Cole Coates, Bruce Blake
Oct 13, 2015 -

Victoria Hyundai responded

Hi White Lightening. Steve here. Thanks for taking the time to write these kind words. We agree, Tristan is awesome, we are proud to be on his team! All the best and welcome to our little Victoria Hyundai Family!

August 09, 2015

Great place, great people, great environment! The representatives were very helpful and made buying a vehicle easy! The environment was almost a fun feeling while dealing with the paperwork aspect More

by talon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Dick, Bruce Blake, Brianna Dick
Oct 13, 2015 -

Victoria Hyundai responded

Hi Talon, Steve here. Thanks so much for taking the time to write this great review, and congrats on your new wheels! Welcome to our little Victoria Hyundai family!

Oct 13, 2015 -

Victoria Hyundai responded

Hi Talon, Steve here. Thanks so much for taking the time to write this great review, and congrats on your new wheels! Welcome to our little Victoria Hyundai family!

July 27, 2015

Poor customer service in the service department I attempted to make a service appointment with the Victoria dealership and was told that the service advisors were busy and that they would return my More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Hubbard, Corey Klontz, Cole Coates
Aug 11, 2015 -

Victoria Hyundai responded

Hi Disappointed: Steve here. Thanks for taking the time to exchange emails with me. As mentioned I have sat with the service team and reviewed this case with them. We have made a number of adjustments to make sure that we are more diligent in this area. Our chat attendants are third party, and offsite, we have also reviewed this case with them. We take customer satisfaction very seriously here. Although we cannot replace your lost time, we apologise wholeheartedly and invite you to return. All the best, and we remain at your service. Steve Munro Dealer Principal

July 11, 2015

2011 Elantra Touring I contacted Victoria Hyundai about this specific car, having noticed it on the website. From the initial greeting over the internet on Wednesday by More

by Wade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Indy Brar, Jody Dick, Andrew Hubbard, Bruce Blake, Marlo Southwell
Jul 22, 2015 -

Victoria Hyundai responded

Hi Wade, Steve here. Thanks so much for your great review and for taking the time to write it. I am really pleased to hear that you had a stress and pressure free experience and am excited to host you in our service department. I think that's where we really shine, did you know that we are ranked #2 of 218 Hyundai dealers Nationally in terms of service department customer service (we are gunning for top spot :)). Have a great day, and welcome to our little Victoria Hyundai family.

July 10, 2015

My new Veloster! I came into the dealership without a clue what I wanted. Brianna made my first car buying experience exciting and stress free. She was more than happy More

by catpoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Blake, Brianna Dick
Jul 22, 2015 -

Victoria Hyundai responded

Hi Catpoo! Great picture, love it! Thanks for your great review!

July 08, 2015

Got my very first new car!!!! Hyundai elantra gl 2015 yahhh Cole and Andrew is awesome they made me feel very welcome awesome customer service they made sure I get the car I wanted help me out alot I really rec More

by MartinT13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Hubbard, Cole Coates
Jul 22, 2015 -

Victoria Hyundai responded

Hi MartinT13: Steve here. Thanks so much for this kind review, I appreciate the time that you took to write it. Also, thanks for choosing us as the place to get your new wheels! Have a great day and welcome to our little Victoria Hyundai family.

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