Great West Chrysler Jeep Dodge

Bought new truck I traded in my 2014 ram for a 2015 ram I thought I was treated good, I'll probably buy my next vehicle at Great West Chrysler I traded in my 2014 ram for a 2015 ram I thought I was treated good, I'll probably buy my next vehicle at Great West Chrysler More

Expect to wait forever. And get treated poorly I have two 2013 rams that I have brought here for service. Only reason I came here is because it is close to home. This is how it works - I phone a I have two 2013 rams that I have brought here for service. Only reason I came here is because it is close to home. This is how it works - I phone and make service appointment a week or two prior. - I drop the truck off at scheduled time. - They give me a timeframe on the simple work that needs to be done. - Timeframe gets quadrupled and they never call you to tell you its done. - There might be a few good people that work there but everyone seems to treat you like you are worthless and really don't give a xxxx. -Not to mention the prices here are an absolute joke, for example. I ask how much it would cost for a spare rim and tire for my ram. She told me it would cost $1000. -I was also quoted to replace a cummins engine with another used cummins engine $20,000 - A one hour tire rotation takes about 6 hours but don't worry we are not even gonna call you and tell you it's done we will wait for you to call us then forward you to a service advisor who won't asnwer. More

Promises made on vehicle and none were included Bought vehicle on a Friday due to previous vehicle breaking down, and desperately needed new one. Dealership manager gave me a great price but also p Bought vehicle on a Friday due to previous vehicle breaking down, and desperately needed new one. Dealership manager gave me a great price but also promised me that certain things were included (i.e premium package with upgraded sound system). I was adamant that this vehicle needed to include these things, and assured me, my father, my cousin, and the sales rep that was there that they were included. Signed the papers took the vehicle home over the weekend and noticed that none of the things were included and took the vehicle back on Monday (sales rep and manager were not in on the weekend). Manager notified me that there was nothing that could be done and that the vin has been sold to me and I cannot get the vehicle I wanted now. I Wanted to work with them on resolving this issue and even stated that I did not want the things to be included for free, but just wanted to have the vehicle that I truly wanted. I Stated I would be more than happy to pay the difference for the premium package (which was $4,000 listed on website) to be installed or to just purchase the vehicle that has it even if it was at a higher price. Once again manager did not want to help me on this and stated the only thing he would do is install all the parts separate on my current vehicle (sound system alone was quoted at $3,000). Contacted owner of the dealership and notified of my problem. Owner said that it was my own fault for not reading through all the documents upon signing and would not help me at all. Initial contact to purchase a vehicle was nice and courteous, but when it came down to actual customer satisfaction this was a terrible first time automobile purchase for me, sales men, manager, and owner would not assist in any way shape or form and only wanted a sale. Install of side steps were and undercoating were done, but weather tec mats were not installed had to go back multiple times to finally get all things done on vehicle. Overall terrible first time purchase of a vehicle for me would not ever recommend this place again to anyone. Jeep is a great vehicle no problems what so ever, but paying over $50,000 for a product that you were promised for and did not receive is always a terrible thing. More

Highly recommended 3 Out of my last 4 vehicles have been purchased at Great West Chrysler and this was by far the best customer service I have ever experienced. Eden wa 3 Out of my last 4 vehicles have been purchased at Great West Chrysler and this was by far the best customer service I have ever experienced. Eden was very professional, very informative, friendly and ensured I found what I was looking for. I came in looking for a specific vehicle, a used Ram 1500 and ended up walking out the doors with a new 2015 Ram 1500. She was awesome to deal with and made this experience enjoyable and painless…LOL Eden is a perfect example how dealers should conduct themselves and sets an amazing standard for all dealers when it comes to customer service. I highly recommend the team at Great West Chrysler; they continue to provide exceptional service. Big thanks to Eden Donahue (internet sales manager) and also Dave in finance. Thank you Madero Kendall More

Very satisfied. I bought my car from the Great West Chrysler Jeep Dodge. I received a very good service which has been continued after the deal was done. The environm I bought my car from the Great West Chrysler Jeep Dodge. I received a very good service which has been continued after the deal was done. The environment is very friendly. Eden Donahue (internet sales manager) who helped us with this purchase is a very nice and helpful person and I appreciate that. More

Awesome!!! We have received the best service ever! Sinclair went out of his way to ensure we felt welcomed and comfortable! All the staff has just been wonderful We have received the best service ever! Sinclair went out of his way to ensure we felt welcomed and comfortable! All the staff has just been wonderful! Special shout out to Megan for driving us to our hotel and back to the dealership the next morning! More

Very Satisfied I was very pleased with Eden's service. I booked a test drive online at 9 o'clock on a Tuesday night, within a half hour she was calling me. She was v I was very pleased with Eden's service. I booked a test drive online at 9 o'clock on a Tuesday night, within a half hour she was calling me. She was very receptive to my needs as well as wants in a new vehicle. She got me into a brand new vehicle for the same payments as the used one I was looking at, as well as an approval in a little over 12 hours. Super happy with the service I received! I would definitely recommend them to my friends! More

A pleasent, fun filled experience Sean was an amazing salesman and very easy to deal with. I will definitely tell everyone I know who is looking for vehicles about Great West Chrylser. Sean was an amazing salesman and very easy to deal with. I will definitely tell everyone I know who is looking for vehicles about Great West Chrylser. Thank so much to the whole team who helped, especially Sean for making it a great experience for me. More

Terrible experience I was a first time car buyer so I was a little naive going in and that was my first mistake. Rather than making my experience exceptional I found it w I was a first time car buyer so I was a little naive going in and that was my first mistake. Rather than making my experience exceptional I found it was the opposite. As soon as I decided on what vehicles I wanted to look at the sales representative focused on the most expensive one and recommended me to stay with that one. After I thought the test drive went well and I came to sign some paperwork to advance the process because I needed a vehicle, the member of finance were like bickering children trying to get their commission from me. At this point I should have walked away and went some where else. I felt so much pressure to stay and when I told them I needed time to think about the purchase before continuing the process but they didn't want me to go. I started getting phone calls at work pressuring me to come back sooner. All in all I was severely upset with how I was being treated, I felt I was noting except some extra commission. I expressed my concern to the sales manager about this but he seemed disinterested and actually annoyed that I was some how wasting his time. When I expressed the concern over the cost he gave me a sob story about how inconvenient it was to have a cabin and a boat. I was furious at this point that some one was more concerned about his own problems then trying to rectify a concern of a customer. All in all I would never recommend this dealership to anyone, I felt used and taken advantage of. Buying a car should be an enjoyable experience not a test of frustration. More

Don't have good staff SEAN HASHIMI is a name of sales man who start abuse if you say him I need to think I want to say everyone if you go to this dealership don't go to SEAN HASHIMI is a name of sales man who start abuse if you say him I need to think I want to say everyone if you go to this dealership don't go to this salesman SEAN HASHIMI he will not see anyone and start abuse you in front of other customers I was insulted by this salesman in front of other customers. More