Harris Mazda
Nanaimo, BC
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Concerns 1. When I drove away from Harris Mazda I noticed that the Navigation System did not work even though the Navigation Chip had been installed. I went ba 1. When I drove away from Harris Mazda I noticed that the Navigation System did not work even though the Navigation Chip had been installed. I went back to Harris but (another) salesperson or manager did not know what was wrong. (I planned to return the next morning to resolve the problem) When I got home I checked the manual and it showed me there was a lock button on the chip. I guessed this was the problem, removed the chip and moved the button to the unlocked position. The navigation system then worked. (I think your staff should have known this could have been the problem)? 2. When I had the vehicle paint protection and internal leather protection installed there was no information given to me on what product had been installed, even the service staff did not know what the product was! So I went to the Parts department and was told it was FCPP but they had no information or brochure on the product. I checked on the internet and found a Maintenance guide for "Platinum Shield Protection" system. (I assume this is the product installed). I think it would be a good idea to provide this "Maintenance Guide" to the customer when they pick up their vehicle! 3. On getting my vehicle home I noticed muddy foot marks on the rear floor matts on both sides of the vehicle....I removed them and cleaned them and the floor! 4. I have also noticed that one dust cap is missing from one of the tire fill valves. I will ask for one to be installed next time I pass Harris Mazda. 5. Also noticed a minor small damage mark on the rear bumper. I know the above seem minor however I think they should be pointed out so that Harris Mazda can improve on these above points.....check list ? staff to be advised on the products they use ? Overall I know errors can be made but I think I should mention my above concerns so we can all benefit. The above does not affect my expected future relationship with Mazda they are minor problems. The friendly Sales experience my wife and I had with Adams Obakpee has been the best I have ever had with a car salesperson......Thank you Adams!......very proffesional! More
"customers beware" Harris Mazda your service representative Jason Barth is an unfortunate example of the smoke and mirrors, shifty, quick talking,up-selling,recommend fi Harris Mazda your service representative Jason Barth is an unfortunate example of the smoke and mirrors, shifty, quick talking,up-selling,recommend fixing things that don't need fixing..bad service station, we have been warned against by our parents. From a business perspective Harris Mazda..yes Jason did save you a few hundred bucks by denying his errors,but in covering his butt lacked insight of the thousands of lost service dollars that myself ,and my wife, and my children, and other family members will now be spending at the more reputable dealership just next store to you! So..enough of me reviewing your choice of your ethical representatives...and perhaps Harris Mazda time for you to review!! Lost Customers More
sales team went the extra mile I recently traded my 2012 Mazda 3 for a 2015 model. I was nervous making this type of purchase but Laura guided and supported me every step of the way I recently traded my 2012 Mazda 3 for a 2015 model. I was nervous making this type of purchase but Laura guided and supported me every step of the way. Along with the sales manager, she didn't stop helping me until I was completely satisfied. Laura brings a fresh level of professionalism to the industry. A very warm and sincere person, she is a valuable asset to the company. More
Stellar sales and Service We recently purchased a car from Harris Mazda,a Heartfelt Thankyou for the entire Staff as well as "Craig Martini" (our Salesman) He was absolutely o We recently purchased a car from Harris Mazda,a Heartfelt Thankyou for the entire Staff as well as "Craig Martini" (our Salesman) He was absolutely outstanding ! in his care and concern, in finding the right car for us. After going to several Car Dealerships, it was truly refreshing to see his (Professional & Genuine Customer Care), wow ! CustomerService is very much Alive & Well at "Harris Mazda Nanaimo" Thankyou Sincerely Rob Hanna Sarri Hamilton More
These guys were great ! Thanks for the great car ! Very easy to do business with you! Car was detailed and i was asked if there was anything I was not happy with and they wou Thanks for the great car ! Very easy to do business with you! Car was detailed and i was asked if there was anything I was not happy with and they would fix it! More
Purchasing a cx5 I found the approach of the staff to be very friendly and not pushing to get the sale done. I found Craig to be very informative with any of the quest I found the approach of the staff to be very friendly and not pushing to get the sale done. I found Craig to be very informative with any of the questions I had. He was quick to find assistance of a colleague to get an answer on the few questions I had stumped him with instead of trying to stumble through it on the spot. I had previously done a lot of Internet research on the crossovers before narrowing the field down to a handful and Craig was still able to provide other information and video on vehicle comparisons I had not come across. I was impressed with the test drive as Mazda has a set route which covers a wide variety of road samples, city, highway, country, hills, etc. to put the vehicle through its paces and get a really good feel of the over all performance of the vehicle, not a short casual drive I experienced with a couple other dealers. Going through all the paperwork was made easy and went through very smoothly. It was an overall good experience More
Excellent customer service experience Buying a car from Harris Mazda was such an easy and great experience. The staff made me feel very comfortable with my purchase and ensured that all of Buying a car from Harris Mazda was such an easy and great experience. The staff made me feel very comfortable with my purchase and ensured that all of my questions were answered. It wasn't a situation of dealing with just one salesman but the whole team helped out with the purchase of my new car. I would highly recommend Harris Mazda to anyone looking for a great experience when purchasing a new vehicle More
How to get new Mazda in less than 3 hours. Well first you have to ask Tyler Lavin for help and recommendation, second go on test drive with Tyler , third let Tyler do best deal for you. Well first you have to ask Tyler Lavin for help and recommendation, second go on test drive with Tyler , third let Tyler do best deal for you. More
a very pleasant and painless experience. Very helpful, patient, friendly and knowledgeable. Second time dealing with Harris Mazda and would go back to them again if needed. Recommended to a Very helpful, patient, friendly and knowledgeable. Second time dealing with Harris Mazda and would go back to them again if needed. Recommended to all my friends. Derek Kraneveldt was very helpful first by keeping our requirements of what we wanted in a vehicle, secondly by phoning us as soon as he knew one was available and thirdly by coming in on his day off to arrange a test drive. More