Don Valley North Toyota

Purchased 2015 Highlander We were looking to buy a Highlander on July 30. We visited another dealer who did not have a demo car for us to drive and constantly pressured us to We were looking to buy a Highlander on July 30. We visited another dealer who did not have a demo car for us to drive and constantly pressured us to buy immediately. We called DVN Toyota at 8:15pm on July 30. Jeanete Maalouf (salesperson) told us they had a demo and she stayed past their closing at 9 to let us take a test drive. We came back the next day and made a deal at a good price. Both Jeanete and Vanessa Wang (sales manager) were a pleasure to deal with and we were more than satisfied with the price. There was no pressure to buy a fancier model than we needed. The said we might be waiting 8 weeks for the car, but we were able to pick it up exactly three weeks later on August 21. More

2015 Toyota Sienna Good service and pleasant atmosphere. Free coffee and wifi and no hassel. Hameed did a good job explaining and advice on our purchase of the 2015 Sien Good service and pleasant atmosphere. Free coffee and wifi and no hassel. Hameed did a good job explaining and advice on our purchase of the 2015 Sienna. Hoping that the follow up service are hassel free. More

Always great service I bought my Prius here years ago, and I bring it in regularly for its maintenance. I find them to be prompt, reliable, and trustworthy. Their cu I bought my Prius here years ago, and I bring it in regularly for its maintenance. I find them to be prompt, reliable, and trustworthy. Their customer service is tops, and this includes their shuttle srevice! More

Good Facility Great place to wait for service. Hot food, free coffee and WiFi makes the long wait bearable. Car not ready when promised. Staff are efficient and b Great place to wait for service. Hot food, free coffee and WiFi makes the long wait bearable. Car not ready when promised. Staff are efficient and business like. More

Great customer service On July 28, my 2006 Sienna driver side sliding door"s cable was broken. I drove it to the dealer as emergency visit. The Junior Assistant Service Mana On July 28, my 2006 Sienna driver side sliding door"s cable was broken. I drove it to the dealer as emergency visit. The Junior Assistant Service Manager Jackie Ng taking care of me and explained all the detail of the problem and he find out that due to parts defeat in that year of make Toyota extended the warranty of the cable. He put up a order to check both side door and they put new cables on both door with no charge. Also, the spare tire cable recall was addressed. I highly appreciated Jackie Ng"s professional manner and knowledge to put the customer's concern at the first place. Keep up your good job........Jackie Wicky Cheung More

Purchase of New Car Good experience overall. Consultants were very knowledgeable about Toyota products and services, displayed patience and courtesy at all times, and we Good experience overall. Consultants were very knowledgeable about Toyota products and services, displayed patience and courtesy at all times, and were very willing to answer questions and address concerns. What I did not particularly like was the industry practice of hard sell -- including calling the manager for "special" concessions o clinch the deal right there and then. More

Great service from Marlon Lopez and Billy!! I have been a customer of Don Valley Toyota for over 15 years....but my last 3 years experiences with the dealership have been great because of Billy I have been a customer of Don Valley Toyota for over 15 years....but my last 3 years experiences with the dealership have been great because of Billy and Marlon Lopez. They are always very helpful and ensure my car issues are dealt with. M. Tan More

not happy with the car I bought there at all Too bad to write negative thing about this dealer, but I have not been happy at all with the car I bought there... all defects after defects to deal w Too bad to write negative thing about this dealer, but I have not been happy at all with the car I bought there... all defects after defects to deal with, all I have to say now is only my regret for the fact that I bought the car at the dealer...this is my 5th car in my life and the worst car i bought for the price. You can still go there shop your car, but be very carful what you pick. do your research well and definitely do the test drive including high way drive. if you are not bright about cars, ask your friend who knows cars to test drive with you. It was partially my fault that I trusted the sales person too much, I should've researched more and test drive more. It didn't take too long to find myself disliked the car. I drove it back to the dealer asked to change it with something different a week later. The sales person who closed my sales was very much helpless, and the manager told us the value of the car I brought back after a week with very few extra miles on it for half of the price of I paid. I was so upset with it, but I couldn't do anything for that . It was a good lesson to me. I obviously won't be back to the dealer for my next car, but now I know what to be carful. More

They put the STEAL in STEALERSHIP! Stay far far away My first interaction with this dealership was in the summer of 2013. I took my 2011 Matrix in for service. I have never received such INCREDIBLY RUDE My first interaction with this dealership was in the summer of 2013. I took my 2011 Matrix in for service. I have never received such INCREDIBLY RUDE service from any business in my life. They clearer don't care about retaining customers in their service department at all. Since this negative interaction I have been taking my vehicle for service at the Scarborough Toyota location on Eglinton - I highly recommend that you do the same. The service at Scarborough Toyota has always been pleasant, polite, helpful and thorough. Night and day with this dealership. Despite my negative interaction with the service department, I took my chances with their sales department. They wasted 2 hours of my time and apparently were on the opinion that I had recently fallen off the turnip truck. I received a call from one of their sales representatives advising me that they were looking to buy used Matrix 2011 models. They asked if I would be interested in selling and upgrading. I still have a bit to pay on my existing financing plan, but I decided to see what they were offering and consider an early upgrade. Before going in to meet with the sales representative, I looked up the resale value of my car and found that it was between $12000 and $14000. My 2011 Matrix has all the major upgrades (bluetooth, moonroof, USB, A/C, power locks, power windows, sports model with all black interior, etc), automatic transmission, and about 86000km on it. This dealership is selling similar vehicles to mine (but without the upgraded features) for $13800. When I went in to meet with them they advised me that the trade in value of my car was $6200... so um, half of what it's actually worth. My brother just got $6100 trade in value for a 5 year old Corolla with 130000km on it, no extra features, base model, manual transmission from the Toyota dealership in London, ON. So in short, they thought they'd completely rip me off. They then offered NO discount or incentive for me to buy a new vehicle. So not only did they want to buy my vehicle off me for half of what it's worth, but they also wanted to sell me a vehicle at full price with no incentives to buy. DID I MENTION THEY CONTACTED ME! I DID NOT CONTACT THEM! Here's how respectable car dealerships do this type of a deal: They give their customer close to the resale value of the used vehicle as trade-in value in order to give the customer incentive to buy a brand new vehicle, which is where the dealership makes their profit. The intent is not to make money off the sale of the used vehicle, but rather to make money off the sale of the new vehicle and break even on the resale of the used vehicle. Not with this STEALERSHIP. They want to double dip their profits and screw over their customers. I don't for the life of me understand why they would think I would have any interest in such a deal. Apparently they think that I'm a moron. In addition, they held the keys to my vehicle hostage during this entire exchange. I advised that I was not interested in the "deal" that they were making. They sent a manager down to try to hard sell me. I basically had to demand to get my keys back. They wasted 2 hours of my time. Now they continue to try to follow up and keep calling and emailing me. In exchange for wasting 2 hours of my time, I promise that I will never spend so much as a penny at your STEALERSHIP again. Honestly, if my car broke down in front of their service centre I would have it towed to another service centre because this business has so thoroughly driven away my business. It's a good thing I've had nothing but positive experiences with Scarborough Toyota and Toyota Town in London, ON, because otherwise this dealership might have put me off of Toyota as a brand. If I could have given zero stars on this rating I would have. The best advice I can give you is to stay far far away, I know I will. More

poor repair service! ! I have a problem with my brakes and air conditioner. Corolla not even a year, just 6 months at 10,000km...took it into don valley Toyota for warranty I have a problem with my brakes and air conditioner. Corolla not even a year, just 6 months at 10,000km...took it into don valley Toyota for warranty repair...waited a whole day from 10am-5pm...nothing was done, only paper work. Test drove the car with the manager and as he test drove the brake issue came up....but then he denied it by saying un even road..then passed the issue to his assistant manager Ian, who didn't know much about cars and was not helping at all. Then billy another manager who's keep on putting acts and seem friendly but not helping, only try to reason with no reason. ..they just don't want to fix the problem and say nothing wrong with the brakes.finally that day wasted nothing was done. Booked another appt., cause they said need to submit paper work. They are so irresponsible and very careless cause they said warranty issues, they don't make money. Although i book one week in advance they didn't bother ordering parts for the defective air conditioner. So i had to leave the car there for a day and didn't give me a loaner for their incompetence. Still they won'tlook into my brakes...after begging them cause it's not safe then they did some cleaning to the brakes...but how does cleaning help the issue??finally another manager called Marlin was supposed to look into the vehicle but he also plays tag...a brand new car now like trash taken apart and alignment not straight and drives unsafe...Toyota really don't care about their products and no customer service. It's a very horrible experience! ! They don't have professional to fix the problem , they will only make your car worst and worst....so sad got a lemon!! More