Crosstown Chrysler Dodge Jeep Ram

Unrivaled After a horrendous experience with Capital Chrysler I told my husband I would never enter any Dodge dealership again. I explicitly told him that when After a horrendous experience with Capital Chrysler I told my husband I would never enter any Dodge dealership again. I explicitly told him that when he decided to trade his vehicle in he would also have to get something other than his beloved Ram. Being a couple where all decisions are equal, he reluctantly agreed. Well, until he told me he made an appointment at Crosstown. I was somewhat flabbergasted to say the least. He told me they had a phenomenal promotion going on and we would only go to check it out, we would not buy! I was apprehensive. Upon arrival we went to reception to ask for Megan who was to introduce us to our Product Specialist. Apparently my husband had already explained that we did not want any high pressure sales. We were then introduced to Patrick Rego, Prego, as he is called by his peers. After a few exchanged banters about his nickname Prego explained he was just finishing up with another client. We said we were okay to look around while we waited. Within a few minutes Prego approached us and introduced us to Moose, another Product Specialist. Prego apologised as he did not want to keep us waiting too long and that Moose would step in and help until he finalized his previous appointment. Genuine concern for customer satisfaction was already obvious. I am high maintenance and not afraid to say so. My husband wants a truck but I get to pick color and options, it’s the way we work. We sat down with Moose, again having a little fun with his name and I explained what had happened at the previous Dealership and he was sympathetic, but, not once down playing or using that to his advantage. Professional! He explained that he shoots from the hip and would not lead us in the wrong direction. We explained what we wanted and what numbers would work for us. He found what I wanted, the color, as I don’t do ordinary. It would have to be brought in from another Dealership in Alberta. He then found us something similar on the lot for us to take for a test drive. During this whole procedure Prego was keeping himself updated with our progress. Unfortunately, Moose had to step away from the Dealership for a personal matter. Prego was now able to give us his full attention. He located the vehicle we were to test drive. We took it out and discussed our options and how we felt about the proceeding thus far. We had nothing negative to say, except that the vehicle we test drove had more options than the one they would bring in for us. Now we had a conundrum! Again, I am high maintenance, I changed my mind. After what we all thought was going to be a very good deal it was realized that we had to start from scratch. We walked the lot to look at the “ordinary” colors. I decided on a new color and style. Now with Moose away and Prego called to a previous client, in steps Adam Najjar, New Car Sales Manager. He was brilliant and professional and happy to lend a hand while I was so indecisive. Shortly thereafter we had the full attention of all three professionals. Once a deal was made, we were taken up to finance where we were paired up with Lyle Najjar. Lyle as well was utmost professional, even when we explained we needed to be across town by a specific time for another appointment, he pressed forward and finalized our deal very quickly. To make this long story shorter, we spent the good part of our day with this team at Crosstown, not once realizing how long we had been there. We didn’t go in with the intention of purchasing. In the end we purchased a new vehicle and not once felt like we were pressured or that we were a “pain”. We left feeling like family. We are extremely satisfied. We will go back. We will also recommend these professionals to anyone that is looking. More

Superior Service! i had a majour service package due for my Jeep Wrangler...and being duped before into things i did not need you could say iw as very hesitant...But af i had a majour service package due for my Jeep Wrangler...and being duped before into things i did not need you could say iw as very hesitant...But after dealing with Daxton, my faith in service departments was re-stored. More

Daxton Boere in the service dept was fantastic! I brought my minivan in to have some warranty work done on it and have never used this service department before. However, in the past I always dreade I brought my minivan in to have some warranty work done on it and have never used this service department before. However, in the past I always dreaded it because I was often ignored for long periods of time and then pressured to purchase this, change that, etc. However, from the time I drove my vehicle in Daxton was efficient, courteous, and knowledgable. She did point out some things that needed attention but did not try and pressure me to address them that day. She promptly emailed me written findings about my vehicle and even called me periodically with updates. The service I received was amazing - I will definitely ask for her by name if I ever have to go back again :) More

awesome experience from start to finish Great dealership, no pressure. We told them what we wanted, what we wanted to pay and they made it happen. Great crew that made a grateful buying expe Great dealership, no pressure. We told them what we wanted, what we wanted to pay and they made it happen. Great crew that made a grateful buying experience. More