Yonge Steeles Ford Lincoln Sales Limited

Visit to dealership, not pleasant My last visit to dealership service was not what I expected. Car experienced vibration in a wheels area during driving. I was told inspection will tak My last visit to dealership service was not what I expected. Car experienced vibration in a wheels area during driving. I was told inspection will take 2 hours, which I agreed………….and then problems start to pop up out of nowhere: o put new battery in a key – 210$+130$ labour o Last visit they estimated to fix loose bumper would cost 160$, after that visit it jumped, with no explanation to 404$+130$ labour, saying just - “that is the price!” o Check for vibration - ALL 4 Tires have to be replaced, ALL 4 metal cord inside damaged. Tires - Pirelli bought 3 year ago and we have winter set, with total millage of 60K, minus winter 20K, 40K for Pirelli is nothing, they are not worn out at all. Explanation: that summer was abnormal hot and usually all metal cables inside are shifting, I asked how they determine that, answer “oh that is the industry standard, that is why all 4 tires need to be replaced with new set of tires for the price of 925$. Tires in very good condition and I consider it pure scam, wonder how many drivers fall it, without realising. o Determined - steering angle sensor not working with bunch of codes, but not just sensor can be replaced, WHOLE steering rack must be replaced……because it is bended. We never had any accidents, my wife driving that car extremely carefully and never hit pot whole which could cause steering rack to bend. Price 2013$+520$ labour + all 4 wheels alignment 150$ (why alignment of rear wheels?). After confronting “Specialist” why price is so high, he jumped and we went to parts department to check on computer, and computer showed price 1600$, then he simply crossed 2013$ and wrote price of 1600$. Calling Ford Canada, I was notified that each dealer operates independently and they have NO control over, also each dealer can estimate price…..…whatever they want, it came down, that exactly what they’ve done to me, if I would agree on all, total cost would be over 4000$. In a meantime went to another garage for second opinion, no tires should be replaced, sensor was not faulty, car drives perfectly, no problem. Second garage suggested to come for inspection after driving for a while, just to make sure. Stay away from these crooks More

Amazing I bought a 2012 Ford explorer and very happy with it, also the service is great. Those guys in service department knows how to make a customer feel we I bought a 2012 Ford explorer and very happy with it, also the service is great. Those guys in service department knows how to make a customer feel welcome and satisfied. More

don't trust them. they damaged my truck and it's still not fixed they have forgottenabout me once you buy they don't care never take a vehiclein for service.they broke they damaged my truck and it's still not fixed they have forgottenabout me once you buy they don't care never take a vehiclein for service.they broke my mirror and scratched my bumper and tried to act like it was not their fault More

Great experience Our salesman Pavlin was fantastic. He knows his products, and answered all questions that were asked. There was no high pressure sales tactics, Our salesman Pavlin was fantastic. He knows his products, and answered all questions that were asked. There was no high pressure sales tactics, He let the product and price speak for itself. Everything we asked to be done was and the vehicle looked brand new and was ready exactly as arranged. It was a great experience, and the used car manager came and congratulated us before we left with out new truck. I would definitely recommend Pavlin to anyone he made our experience pleasant. Ed and Heather Cook More

Great deals, great service I have been dealing with Yonge Steeles Ford Lincoln Sales Limited for the past 8 years. In that time I have personally leased a 2008 Ford Edge and tw I have been dealing with Yonge Steeles Ford Lincoln Sales Limited for the past 8 years. In that time I have personally leased a 2008 Ford Edge and two Lincoln MKX's. My son has leased two vehicles, a Ford Focus and a Ford Escape. My mother leased a Ford Escape, and my business purchased a Ford F150. We have been treated very well by Anu our sales representative and the service provided by Navin and the Service Department goes way beyond my expectations, each and every time. As their advertising states, "if you haven't visited Yonge-Steeles Ford, you probably paid too much!" In addition, if you don't get your Ford or Lincoln serviced there, you'll never know what great service is! I can afford to drive any luxury brand I choose and I choose Lincoln because of Yonge-Steeles. More

Wasted my time They had a specifically spec'd vehicle I was looking for. Not easy to find. Called the dealer and spoke to a sales person on a Tuesday and said I wo They had a specifically spec'd vehicle I was looking for. Not easy to find. Called the dealer and spoke to a sales person on a Tuesday and said I would like to come up Wednesday to see and drive it. Wednesday I get there and the sales person says it is on one of their other lots. Ok bit if a pain but still make arrangements to come the next Monday 10 am. I get there Monday and sales person is 25 minutes late and the vehicle is not there. It was sent back to the other lot. I wait for them to go and get it. Get into the vehicle to test drive it and sales person says it's sold but we could still test drive it.. Total waste of my time and will not be going back there again. I was very clear that I needed that particular vehicle and was not interested in anything other than that spec. I hear that this is a high volume dealership. Imagine how many more vehicles they could sell if they were a good dealership. I didn't test drive it either because that is not fair to the new owner of the vehicle and sale person was unethical to still allow me to test drive it. More

Never got the car i was promised ... During August i ordered a factory special order for Ford Fusion. I have waited 8 weeks and when the car arrived, i found that 7 out of my 11 special During August i ordered a factory special order for Ford Fusion. I have waited 8 weeks and when the car arrived, i found that 7 out of my 11 special items are missing. Never again to that dealership. More

Great and reliable service I leased a new Lincoln MKX from another dealership in Scarborough. My nightmare started when I brought it in to that dealership, multiple times for th I leased a new Lincoln MKX from another dealership in Scarborough. My nightmare started when I brought it in to that dealership, multiple times for the same problem, which was covered under warranty. I was told that the work was completed when in fact nothing was done. Out of frustration I contacted Yonge Steeles for the same thing. I was asked to come in and discuss this with Navin. He took the time to listen to what happened and immediately brought my car in and kept it until the problem was repaired correctly. I'm so impressed with the service that I referred a friend of mine who ended up leasing 3 vehicles and I referred a relative that bought a car. In fact I'm so satisfied with the service that I just leased a new car from Yonge Steeles. This is the only dealership I would do business with. More

the deal that never was visited this dealership this past saturday for an f150 they had an advertised sale for. looked at the ecoboost super crew and was told they did not ha visited this dealership this past saturday for an f150 they had an advertised sale for. looked at the ecoboost super crew and was told they did not have the 5.0L engine they advertised. We came to a price including a tonneau and a bed liner for the V6 engine. spent the next two days comparing that price to other dealerships in the area and no one could come close. i decided that i would go with this vehicle and called back and gave all my information and visa number. An hour later i was told the price i was quoted was for the less expensive 5.0L and did not include a tonneau or bed liner. I have the quote in writing from the leasing manager and they refuse to honour our agreement and instead are trying to get me to buy the 5.0L engine truck, the one they lied to me and told me they did not have on the lot. Also the price has gone up to $100 higher per month than advertised including a larger down payment. All very shady and unprofessional. pay a little more and avoid all headaches from these crooks. More

Pathetic I purchased my 2012 Ford Escape in 2012 brand new, the moment I drove off the lot I went to the car wash, touchless of course, only to be mortified wh I purchased my 2012 Ford Escape in 2012 brand new, the moment I drove off the lot I went to the car wash, touchless of course, only to be mortified when I looked in the rear view mirror and saw water streaming in...I immediately took the truck back to Ford and imagine my dismay when I was told that I would have to come back and have the seal replaced.. that was the beginning of the nightmare...I returned 3 times in the first year to have that same seal replaced every time I was told that it needed to be kept clean and dry so that there would be no issues...on top of that my wait time was NEVER less than and hour and a half on a few occassions I waited almost 3 and a half hours and that was just for an oil change at a scehduled appointment. In the 2 years that I have had my truck it has been one issue after another and each and every time there is an excuse, now that my warranty is up Ford cannot help me and there is still water coming in the back window of the hatch. When I contacted ford of Canada they said I would have to pay the going rate and that they could not help, what a joke. It was never fixed the first time but they always managed to make and excuse and find other so called problems with the truck so that they could try to get money out of me...Now not only is water coming in the back it is also sitting inside the door after a rain fall, but that is my problem according to Ford...I wish I never purchased one and now I am stck with this lemon More