Subaru of Hamilton

Anything to avoid warranty and forget about a loaner vehicle I bought a warranty on my used vehicle - don't even bother! Some work on the vehicle has been covered (and they present that to you as "Aren't you so I bought a warranty on my used vehicle - don't even bother! Some work on the vehicle has been covered (and they present that to you as "Aren't you so lucky - it was covered" while other repairs have not. The warranty cost me $2800 and frankly I feel that I was taken to the cleaners. I might as well not have opted for that and saved myself some money. Also, they tell you when they sell you the vehicle that "Oh, we'll give you a loaner when you have your vehicle in for service" - xx!!!! I've had the vehicle in several times and live more than 30kms away so I need a loaner in order to get back and forth. NEVER have they provided that to me and when I ask about it the answer is always "I don't have any loaners available until three weeks from now". I'd like to know why? Are so many of these vehicles requiring repair that you're service department is inundated? Hmmm.... I will NEVER purchase another Subaru and at this point only wish to sell the one I've got and be done with them. More

anything to avoid warranty This place will try every trick possible to avoid performing any warranty maintenance. Do not buy a car from here and do not bring a car here for ser This place will try every trick possible to avoid performing any warranty maintenance. Do not buy a car from here and do not bring a car here for service. You will leave frustrated and angry. More

It is not a customer orientated service for sure. This guy, Steve, in the service department is very rude. He talks to his customers like he is superior or something. He is not honest and he is not ac This guy, Steve, in the service department is very rude. He talks to his customers like he is superior or something. He is not honest and he is not accommodating at all. He needs to have some basic customer service training. I won't take my car in to this location again just because of him. More

Recall work Took my Impreza in for a recall notice -- Service guy took twice as long as it was supposed to, and came out with "three things that need to be fixed Took my Impreza in for a recall notice -- Service guy took twice as long as it was supposed to, and came out with "three things that need to be fixed really urgently, in fact, I don't recommend driving this vehicle unless they're done!". I thanked him and insisted on getting my car back. One of the "critical things" was the battery. I took the car home (driving fine) and tested the battery -- it read fine. To be extra sure, I took the car to my mechanic and told him the other items (radiator replacement, sway bar). My mechanic (for free) looked over the car and verified nothing wrong with anything. This was a while ago, but I now take my other Subarus to St. Catharines for warranty or recall... More

Have visited several times Each time I've been there, the sales people seem more interested in showing me anything that might get me to buy -- desperately so. I've left info on Each time I've been there, the sales people seem more interested in showing me anything that might get me to buy -- desperately so. I've left info on what I've been looking for (twice) and never called (hard to believe they don't ever get any 2011-2013 Outback's traded in). Dealer also has a habit of leaving cars up on AutoTrader after they're sold in order to get more foot traffic. More

Chaotic, poor service I went in to inquire about Subarus and was assigned to a salesperson. When I asked him about the fuel efficiency of a specific vehicle he left to ask I went in to inquire about Subarus and was assigned to a salesperson. When I asked him about the fuel efficiency of a specific vehicle he left to ask a co-worker for the answer and instead of returning to tell me he then started talking t other customers. So I asked a different salesperson my question and he looked it up. When the first salesperson saw me talking to the second salesperson he made a disappointed face at me. Neither of the two salespeople I interacted with seemed to know about their products. More