Northstar Ford Calgary

Don't schedule appointment, if you don't have the part!!!! The service department scheduled an appointment so that I could get the left rear axle seal fixed. They had over 10 days to order the required part a The service department scheduled an appointment so that I could get the left rear axle seal fixed. They had over 10 days to order the required part and failed to do so. It took them almost 3 hours after I dropped my Escape off before they called to tell me they weren't prepared and that the part was back ordered and would take up to 4 weeks to arrive. What a waste of my time! Poor service for sure! More

Sales team goes above and beyond Dealt with Jack Chen at NorthStar and had a great experience; his professionalism and willingness to find out the answers to any questions I had was v Dealt with Jack Chen at NorthStar and had a great experience; his professionalism and willingness to find out the answers to any questions I had was very impressive and he was fantastic at making me feel like his number 1 priority. While I did not end up buying my ford vehicle from this dealership I would gladly send friends and family to Jack. When I had concerns and questions Jack wasn't able to answer his GM Greg stepped up and helped out and again showed a true drive for amazing customer satisfaction and resolved my concerns quickly and in a fashion that solidified my opinion of their shop. Having personally visited several other Ford dealerships in the Calgary North area I was very pleased with the treatment and respect Greg's team gave me. More

Knoledgable and friendly sales rep went the extra mile I dealt with Jack Chan from Northstar Ford. I was impressed with Jack and felt at ease with him. He was knowledgeable , friendly and was able to answ I dealt with Jack Chan from Northstar Ford. I was impressed with Jack and felt at ease with him. He was knowledgeable , friendly and was able to answer all my questions all while respecting my time and not being pushy. I would Recommend Jack and Northstar to anyone in the market for a new or used vehicle. More

Friendly staff and good customer service Good overall experience. Friendly staff and good customer service. I would recommend it if you're looking to purchase a vehicle. I was dealing with Good overall experience. Friendly staff and good customer service. I would recommend it if you're looking to purchase a vehicle. I was dealing with Jack Chen. Good guy More

Great job It was simple, straight forward and everyone was very helpful. They were able to find something that I want and more. We were able to compromise and h It was simple, straight forward and everyone was very helpful. They were able to find something that I want and more. We were able to compromise and have a deal that both parties were satisfied with. Overall, a good experience. More

brand new ford Escape 2015 Car going dead if not driven for 2 days. Sent a complaint to Ford Canada - they are telling me I have to drive my car more. Where is it written that t Car going dead if not driven for 2 days. Sent a complaint to Ford Canada - they are telling me I have to drive my car more. Where is it written that the dealership /service dept. can dictate how or when you drive your car! This is what they are telling me about it ---- "The electronics draws more of a charge from the battery and if it’s not charged fully on a regular basis it will drain the battery completely down. " Thus must be driven 30 km every two days to charge the battery. they should have disclose this when purchasing the vehicle! If they had I would have never bought the car in the first Place!!!! More

Extremely poor service I booked an appointment to have the brake pads replaced on my F150 and a regular service. When I picked it up, they hadn't done the brakes, they said I booked an appointment to have the brake pads replaced on my F150 and a regular service. When I picked it up, they hadn't done the brakes, they said they were too busy and booked me for the next week. They also charged me $70 to inspect the brakes, I never asked them to inspect them, just replace them. They told me they needed replaced on the previous visit. So I take it back again today, I had a 7:30 "appointment". I made sure I was first in line when their doors opened at 7:00. I called at 3:00 to see if it was finished, they hadn't even started on it. They were too busy again, too bad. More

Great Experience! Jack Chen! What a guy! He went above and beyond in order to try and make something work for me. I would definitely recommend working with him if you Jack Chen! What a guy! He went above and beyond in order to try and make something work for me. I would definitely recommend working with him if you are looking for a Ford. Great staff, great experience! More

Horrible Service Department The Service department here is terrible. We have been waiting over a year for our car to be fixed... we are still waiting and receiving no answers. The Service department here is terrible. We have been waiting over a year for our car to be fixed... we are still waiting and receiving no answers. We are getting the run around from our Service advisor, and when we have emailed the manager, he does not respond or provide any input. I am tempted to take my service elsewhere. I Would never recommend any one to visit their service department. More

Detailing division This was the best Christmas gift I was given. My vehicle has never looked so good. It almost looks brand new. Their prices are very good and the se This was the best Christmas gift I was given. My vehicle has never looked so good. It almost looks brand new. Their prices are very good and the service was great. I would and have recommended their detailing division to many. Thank you! Shelley Smith More