Courtesy Chrysler Dodge Jeep RAM

Turning a Bad Experience Into a Great One - Thank You I purchased a 2011 Jeep Patriot from Courtesy Chrysler at the end of 2011. It was a very new but used vehicle. At the time my wife and I were in a pre I purchased a 2011 Jeep Patriot from Courtesy Chrysler at the end of 2011. It was a very new but used vehicle. At the time my wife and I were in a pretty vulnerable position as our vehicle had broken down and we were completely without one. I was commuting from the NE to the SW by transit to work every day. We had purchased our vehicle vehicle at the time, a 2003 Pontiac Montana from Courtesy Chrysler as well and were very happy with the service we had received and our vehicle. We had seen a Sale Ad in the newspaper and decided to once again turn to Courtesy Chrysler for help as we had enjoyed our previous experience. When we came away from our second buying experience with Courtesy Chrysler I loved my vehicle, however, I didn't feel as though we were taken care of properly. I felt like our situation was taken advantage of, and that we had over paid for our Jeep Patriot. Having been through what we had in the previous couple weeks, I'll admit that I was not in the right frame of mind to negotiate or to question the prices given to us. Having worked in Customer Service and Retail Management my entire career I had put my faith and trust into the honesty and integrity of the people selling me the vehicle and believed whole heartedly that they had my best interests in mind. Immediately after I drove off the lot with my Jeep Patriot I had a very uneasy feeling that I had paid too much for my vehicle and that our situation had been taken advantage of. It kept me awake some nights, and I was never able to shake it from my mind. I truly loved my vehicle, but felt I had overpaid for it. My perception of Courtesy Chrysler had changed, and I was confident I would never be returning there to buy another vehicle. A couple weeks ago I began receiving messages on my answering machine about a promotion at Courtesy Chrysler. I really had no thought or interest at the time of looking for a new vehicle, especially at Courtesy Chrysler so I didn't respond to the messages. Then I received a letter in the mail explaining the promotion in detail. Initially I didn't even read the letter. When I finally did read it the specifics of the ad caught my interest. I debated on whether to call for a couple days and felt in the end that it couldn't hurt to sit down and talk to someone. After all, this time I wasn't in a desperate situation, and I really wasn't looking to buy a new vehicle. So I called and spoke to Terrilyn. I asked to speak to Joanna as she had been the person who had left messages for me. Terrilyn explained to me that Joanna was currently on the phone, and was there anything she could help me with as they all work as a Team. I found that comment very striking. I explained to her that I had received calls and a letter regarding the Promotion, and that I was interested in speaking with someone regarding it. She immediately set up an appointment the next day for me to accommodate my schedule. When I showed up for my appointment the next morning, I met with Darrell who greeted me immediately, and took me to his desk to discuss how he could help me. I explained my situation to Darrell, and told him about my previous experience with Courtesy Chrysler. I also explained to him that I was not necessarily here to purchase a new vehicle only to see what options there were for me. From that moment on I felt as though Darrell didn't set out to sell me a vehicle, but to find a way to make my previous bad experience with Courtesy Chrysler into a very positive experience this time around. Darrell was determined to find me the perfect vehicle and he did just that. He found a 2015 Jeep Wrangler Sport. I met with Justin who explained all of the numbers to me, and also explained to me that Courtesy Chrysler had undergone new ownership last year, and that they were trying very hard to rebuild their image. Finally, I met with Terrilyn who went over all of the financial details with me, and made sure that I had a good understanding of everything. In the end, I left there after only a couple hours with a vehicle that I never imagined was one that I could own, at a price that was very comparable to what I was paying for my Patriot. The service that I received from the minute that I arrived there was top notch. The service that I received not only renewed my confidence in Courtesy Chrysler, it took someone who had no intention of ever buying another vehicle from there to a lifelong customer and someone who will recommend them to anyone and everyone. I want to sincerely Thank Darrell, Justin and Terrilyn for the amazing experience and for renewing my faith in Courtesy Chrysler. You were professional, courteous and friendly from the moment I walked in to moment I left and beyond. You allowed me to let go of a bad experience and focus on a great one. I do apologize for the length of this note, but I feel that it is important to understand exactly where I was as a customer to where I am now. Sincerely, Larry McKay More

Second time around I bought my first new vehicle from Courtesy Chrysler a year and a half ago and the experience was phenomenal, my sales rep was Phil at the time and I I bought my first new vehicle from Courtesy Chrysler a year and a half ago and the experience was phenomenal, my sales rep was Phil at the time and I had excellent customer service the day of the sale, the day I picked up the vehicle and great follow up afterwards. This time around, I came in as I had received a letter and phone call touting great savings and deals over a specific 2 day event. I required minimal salemanship as I had specific needs in the vehicle. I was disappointed that I had to remind my salesman that I had the letter promising me better trade in on my current vehicle and I don't think I ever got the additional $500 for coming in on those specific days. I felt pressured that I had to take delivery of the vehicle that particular day especially since I had a van full of personal items and my 2 dogs with me. The high point of the day was the finance manager though. Ed was exceptional in his personality and service. He was able to give me everything I wanted and was promised regarding the financing. Finally, I had to leave the vehicle a whole day a week later for all the coatings, etc. that I had purchased for the vehicle. I never did receive a phone call to book this having to call myself to book the date. I never saw my salesman again or received an "orientation" to my vehicle the day I bought it or on the day I picked it up after it was cleaned and the coatings put on. Anyway, I love my Journey (just discovered there's a flashlight in the back side wall) and will return again to Courtesy Chrysler the next time I want to trade it in :) More

First new Car I bought a 2015 Charger and was very pleased with the quality of service I experienced. Colin (my salesman) answered all my questions and concerns in I bought a 2015 Charger and was very pleased with the quality of service I experienced. Colin (my salesman) answered all my questions and concerns in a fast and professional manor. Tarrlyn was also a great help as she walked me through the finance process. Everyone at the dealership seemed genuinely happy for me on my purchase, and not that they made a sale. I would recommend them to friend and family. More

They rip you off on your trade! I went to Courtesy because of these reviews, they offered me so little on my trade it was insulting! The price on the vehicle I was interested in was I went to Courtesy because of these reviews, they offered me so little on my trade it was insulting! The price on the vehicle I was interested in was also higher than than the sticker in the vehicle, ( they didn't know I saw it in the glove box!) and the factory rebate wan't even applied to the price I was given! They lie about everything,rebates,value of trades and the best one, mud flaps, wheel locks and nitrogen in the tires, ($499) None of that was even done on the vehicle! I ended up buying a vehicle at Eastside and saved over $3000! Never go here unless you like being ripped off and insulted! More

Fantastic Experience We were super happy with the upbeat, laid back experience we had with Darrell! Despite arriving near closing time, he took the time to give us a tour We were super happy with the upbeat, laid back experience we had with Darrell! Despite arriving near closing time, he took the time to give us a tour of the van we were looking at and go for a test drive. Every time we returned after that, he greeted us at the door with a smile and answers to all our questions. It was certainly a pleasure and I have no problems recommending Courtesy Chrysler to anyone! More

Genuine friendliness at Courtesy I went to Courtesy because the internet just wasn't cutting it for finding the right Jeep for me, Their selection was large enough that Yannick was ab I went to Courtesy because the internet just wasn't cutting it for finding the right Jeep for me, Their selection was large enough that Yannick was able to hear what I wanted and point out the perfect one. I test drove it and fell in love. We got all the paperwork done and the next day I was driving out. I'm very happy with the service I got because Yannick was such an enthusiastic guy and was even running around the show room trying to get me information. They made it feel like they were there for me, and not just to make money. More

Great car buying experience I recently purchased a 2015 Ram 1500 from Courtesy Chrysler, it was a very good experience. All of the staff were very friendly, they were able to hel I recently purchased a 2015 Ram 1500 from Courtesy Chrysler, it was a very good experience. All of the staff were very friendly, they were able to help me find the right truck for the right price, and answer all the questions I had. I would highly recommend you visit their dealership before deciding on any new vehicle. More

First time dealing with Courtesy Chrysler Vince was very helpful in finding me what I wanted and was able to answer any questions I had. Very friendly and worked to have me drive away in my n Vince was very helpful in finding me what I wanted and was able to answer any questions I had. Very friendly and worked to have me drive away in my new Grand Cherokee today. Would definitely recommend this dealership & Vince himself! More

Amazing experience! I went to Courtesy Chrysler thinking it would be a nightmare to trade in my Jeep for the car of my dreams, that had EVERYTHING I wanted! I was greeted I went to Courtesy Chrysler thinking it would be a nightmare to trade in my Jeep for the car of my dreams, that had EVERYTHING I wanted! I was greeted by Khalil right away and he was friendly, knowledgeable and didn't push for a sale, he actually listened to me and what I wanted and he made it happen. For a somewhat newer employee, I would say he knows his stuff and he does is job well! The day I picked up my Chrysler 200 he even went as far as letting me follow him and filling up my gas so I had a brand new car and a full tank, now that's service. He then set me up with Lanette who worked magic with the banks to get me the rates I wanted and what worked best for me. She is absolutely fabulous and always follows up with you. Lastly everything was finished up by Stephen who was very fast and efficient and lovely to work with. I went from not thinking it could be done, to having my dream car less than a week later. Thank you Courtesy for all your help, I love my new car!!!! - Holly More

Just drove my jeep home!! My experience was incredible. They were so welcoming and really listened to what I wanted. Jazz had a great sense of knowledge and incredible humor! M My experience was incredible. They were so welcoming and really listened to what I wanted. Jazz had a great sense of knowledge and incredible humor! Made my experience memorable. I will definitely be recommending him to all of my friends and family!! More