MINI Toronto

These guys are terrible Parts department only open on weekdays from 9-5 so they can force a service app't. No respect for customers' time- if I'm going on a road trip and nee Parts department only open on weekdays from 9-5 so they can force a service app't. No respect for customers' time- if I'm going on a road trip and need new wipers I should be able to buy them over the counter without the hassle of having to go to work late, so I just drove to Budd's in Oakville- open Saturdays, no BS. As for the service department at Downtown Mini, its also bad. These guys aren't mechanics, they're sales people. Every routine visit involved an attempt to upsell me $500 worth of "necessary" services, even when I had less than 10k on the vehicle. When I asked questions, they would scramble to look up the manual for answers, so its not like they know what they are talking about. They screwed up warranty service on my sunroof so many times I just gave up- event though I wasn't paying for it, I was sick of having to take the car back. I want to bring my car to a mechanic who is passionate about looking under the hood and making sure my car is in optimal condition, not suggesting routine services 5 thousand kms before they are due. One final dig- useless receptionists in person and by phone. I love my Mini, but when its time to replace, I will gladly buy from an out of town dealer. Manager called me at home to address my complaint and totally lost his temper, if he hadn't mentioned his new baby, I would have done everything possible to make sure he lost his job. More

Best service department anywhere! I have dealt with many dealerships in my decades of owning cars. This is the FIRST one that makes me feel valued, attends to every detail, explains th I have dealt with many dealerships in my decades of owning cars. This is the FIRST one that makes me feel valued, attends to every detail, explains thoroughly what needs to be done, and adds extras like washing my car and driving me home. Their culture of customer service is all-pervasive, from the salesman who was patient with my changing requests to the mechanics to the front line and especially the service reps. It might be cheaper to go to a local mechanic but these guys know my car and know me, and I trust them. I plan to keep this Mini for a long time - then buy another one from this dealership. More

Never ever again NEVER For the first 3 yrs my car was fine. Under warranty so minimal work from mini technicians was done. Warranty over - my engine had to be replaced. Seri For the first 3 yrs my car was fine. Under warranty so minimal work from mini technicians was done. Warranty over - my engine had to be replaced. Seriously mini service technicians??? I have spent 7000 on repairs so far. My car is at 77 000km. NEVER EVER AGAIN! Horrible service, dishonest staff, dishonest technicians...Worst customer service ever!!! Even when my car broke down, they said nothing was wrong with it. REALLY? NOTHING? I will never buy from a BMW/Mini dealership again. More

No more mini cooper for me! Arrogant and pompous - youngsters as sales staff, promises but no follow up. If you are a woman, forget it. Manager Charles N. is unfriendly, discou Arrogant and pompous - youngsters as sales staff, promises but no follow up. If you are a woman, forget it. Manager Charles N. is unfriendly, discourteous, wouldn't greet me when I purchased a new mini, although on the phone, promised me good service if I bought from them again. I've only had it since Sept. 2013 and has 1300 km - I am so disgusted with sales and poor service as well as not returning phone calls or addressing issues, I just want to get rid of the car even though it's a great car - any buyers? Since they service the Toronto area, they don't care what reviews they get - all other dealerships are outside the city. I agree with all reviews written, including Madison who comes across as helpful as receptionist but is deceitful in follow through ie. not finding my purchase on computer when it was time for service. Did my info disappear because I complained? Ended up going to Markham for servicing-was great. Mark was marvelous in preparing the car for me to pick up, respectful, and detailed in explaining the workings of this mini. I hope he moves on - they don't deserve him. If employees are taught or allowed to play games, promise but not deliver unless you pay more after the purchase, and ethical employees quickly move on, it certainly tells a story. This was my 2nd mini from them - should have followed my gut. The former manager, Angelo, was great. More

They just loved to omit information! My mother overtook somebody else's lease, and put me as the primary driver on the car. First of all, I told them, atleast five or six times as we were My mother overtook somebody else's lease, and put me as the primary driver on the car. First of all, I told them, atleast five or six times as we were doing the paperwork, that I needed the car for the states. They said, 'yeah, that should be no problem'. Well, actually, it was a big problem, because apparently you need a letter from the leasing company allowing you to bring a leased car from Canada to the United States. I got a call a couple months later telling me to return the car (from MIssouri to Toronto) that weekend or they would come and get it themselves, retaining it for the rest of the leasing period. I had to buy a plane ticket for my boyfriend to come from Canada to drive it with me, because I couldn't do a 20 hour drive by myself. So that was the first big strike. The second was when a cop stopped me and I went to go get the owner's slip. There was no owner's slip. The dealership just 'forgot' to tell me that they 'forgot' to put it back in the glove box. The cop let it go, and made me swear I would go and fix that problem. I did, and the dealership almost couldn't find the slip in the computer, claiming it did not exist. Third strike, it when I went to return the car. I was in a big rush that day, going from place to place, not even time to sit down and have a proper meal. I called beforehand and asked if there was any additional paperwork or whatever before I left the keys. The man on the phone said no, just leave your keys and you're set. I didn't believe it so I asked again. The answer was no. Of course when I get there I go through 20 minutes of paperwork. I should have known by then, seriously. My advice? Stay away. Far, far away. And by the way, my Mini hydroplaned on the highway and I almost ran into a bridge wall. Woohoo! Cute car, but seriously, just for city driving. Of course they didn't tell me those details when I was leasing... More

This dealer is not looking out for you From the receptionist who was named Madison to the salesperson named Bryan. I have never experienced such harsh customer service. Very ignorant, not l From the receptionist who was named Madison to the salesperson named Bryan. I have never experienced such harsh customer service. Very ignorant, not looking out for the interest of the buyer. Bryan did not follow up with me. This was my first time interested in buying a mini, he did not make me feel comfortable. Also seemed to play games with the price, the actual price tag is never the final price there are 5 more prices that follow... I would highly recommend going to a different dealer. This dealer is not worth your time, spend you time in a different mini dealer. Look for someone who is looking out for your best interest and will not push you into making the wrong decision. I would never go back here. There ignorance is a bliss. More

The salespeople are not trustworthy, lack integrity and really don't care whether the customer is satisfied. This dealership works on volume -- do not be tricked! really don't care whether the customer is satisfied. This dealership works on volume -- do not be tricked! More

I recently purchased a 2006 Mini Cooper from MINI Downtown in Toronto. I don't know where to begin. I was on vacation when i picked up the car (i live in Moncton, NB) They emailed me the night before Downtown in Toronto. I don't know where to begin. I was on vacation when i picked up the car (i live in Moncton, NB) They emailed me the night before the scheduled delivery to say that they couldn't give me a temporary permit because i hadn't sent them a copy of my passport, i went to the dealership the next day and there the car was with a temporary permit on it. Okay a little misunderstanding, no problem. Then upon inspection of the vehicle i find that the side mirror is loose and has a big scrape in it which i was assured would be fixed. Then i got inside the vehicle, it had been clearly smoked in, which they also assured it hadn't been. Okay so these issues weren't the end of the world. They had a mechanic take a look at the mirror and they said if i wasn't leaving the next day they could have fixed it. I didn't buy this but at this pointed i just wanted to get out of there. So the car seemed fine on the drive home and everything. When i got back to New Brunswick i took the vehicle for a provincial inspection as required by law. It failed, the mechanic advised me that both front lower ball joints would need to be replaced, the muffler was rusted and was almost gone and the brakes had more corrosion than would normally be acceptable but they would let it slide. Immediately assuming that they were trying to rip me off i took it to another mechanic who also failed it for the same things and gave me a quote for $1200. I informed the dealership back in Toronto and they talked to my local dealer MINI Moncton, and they wanted me to take it there. So I did and upon inspection, they said all it needed was one ball joint, and that they would need to remove the front window tint as it is not legal in NB. It was fixed at the expense of MINI Downtown. I was pleased to have this finally sorted out. When i picked up the vehicle they said i would receive in the next few weeks a survey on how they did, however after this i never received any survey, or any contact at all from them. Yesterday i was doing a few things under the hood and i discovered that the car had been in a bit of a fender bender on the passenger side it is bent in under the plastic trim and the plastic trim is broken underneath. Also while doing some work on the vehicle i have discovered that both the front and rear bumper have been Repainted. Overall i am very disappointed in the service i received, and whether it was dishonesty, or they just didn't check over the vehicle well enough they should have been aware of all of these issues. I didn't expect the vehicle to be perfect as it is used but i did expect the obvious things to be fixed and for it to be able to pass a simple provincial inspection. The bottom line is i would never buy from this dealer again, and i would never recommend them. More

My wife purchased her second Mini. The last purchase and a few service calls were a horrible customer experience at Oakville Mini (Budds). This time we decided to try the Mini Downtown Toronto. Wow. What a a few service calls were a horrible customer experience at Oakville Mini (Budds). This time we decided to try the Mini Downtown Toronto. Wow. What a difference. A bunch of pros starting with sales (Sam - #1 Mini salesperson across Canada for years) through to the paperwork and delivery guys. The walk through about features by Brian was super educational to the many little design features that Mini has poured into the vehicle. Mini is not a cheap purchase and this dealership made this a great experience and my wife is thrilled. Go visit Sam ... he'll hook you up with a great car. More