Whitby Subaru

Love my Subaru I'm writing because of the BRUTAL reviews people have been leaving. I bought a used Forrester here and no one has ever been anything but polite and fr I'm writing because of the BRUTAL reviews people have been leaving. I bought a used Forrester here and no one has ever been anything but polite and friendly to me. I'm not saying their service on the cars is good or bad, except that my used Forrester had brand new brakes and tires when I bought it and that I haven't had any major problems. I've had a couple of small problems that they have fixed for free or just the cost of the part while they were changing my tires over for the new season. I store my off season tires there for free, very convenient for me. Subaru is a great vehicle, I wouldn't trade it for anything except for another Subaru, so instead of BASHING the company, why don't you people write a letter of concern to the company and try to help them become better. I want them to stay in business, we need a Subaru dealer in Durham so let's try to help them instead of trying to destroy them with your harsh comments. I think people who leave reviews should be required to leave their real names, some of these comments could be from Toyota people down the road and other cowards who would never speak like that if it wasn't anonymous. I just spoke to Shawn in "service" and he was amazingly polite to me, I normally deal with Derek and he is the same. A different Shawn sold me the vehicle and he was very attentive and took all the time I needed when choosing my purchase, even though his wife was about to have a baby at any moment. He took me on an amazing test drive that definitely convinced me that was the vehicle for me! More

Bad customer experience Terrible customer care once you purchase a car or aren't a benefit to sales. Disrespectful. Arrogant. Liked my Impeza, would never use C&C to purchase Terrible customer care once you purchase a car or aren't a benefit to sales. Disrespectful. Arrogant. Liked my Impeza, would never use C&C to purchase a Subaru ever again. More

Never satisfied here 2010 STI NEEDED BRAKES. 2500 parts! New problem at 100,000k. Felt like synchromesh not working when cold. New clutch (2k $). Same problem after, n 2010 STI NEEDED BRAKES. 2500 parts! New problem at 100,000k. Felt like synchromesh not working when cold. New clutch (2k $). Same problem after, no better. Can't find problem. If no problem why new clutch needed?? Can't find the problem. My fault. More

Horrible experience! The rep had no manners. He refused to help with my application to transfer a leased vehicle from Quebec to Ontatio. He said it's not worth the heada The rep had no manners. He refused to help with my application to transfer a leased vehicle from Quebec to Ontatio. He said it's not worth the headache! Save your time and don't go there. More

Awesome new car purchase I just purchased a new Outback from C&C Motors. After reading a few bad reviews on here I decided to still visit them as they are my local dealer. I I just purchased a new Outback from C&C Motors. After reading a few bad reviews on here I decided to still visit them as they are my local dealer. I was met by the salesman as I walked into the dealership. He was very presentable and extremely informative. He worked with me on price and we were able to make a deal. I don't understand the other reviews that say they are difficult to deal with. When I picked up my car it looked fantastic and the delivery process was very smooth. If you are looking for a Subaru I would suggest this dealership in a heartbeat. Well done C&C Motors!!! More

Classic Ripoff Repair Centre I took my Subaru in at 50,000 km as it was hesitating crossing an intersection. I chose a Subaru dealer vs Cdn Tire as i thought they would be better I took my Subaru in at 50,000 km as it was hesitating crossing an intersection. I chose a Subaru dealer vs Cdn Tire as i thought they would be better trained on the dashboard codes. Wrong. They spent 1.5 hours and phoned me saying the sensors were sending faulty codes and they wanted my permission to continue. Really? After another 1.0 hours they phoned and said it was the coil pack. OK. They wanted to replace 2 coil packs (2 cylinders per pack), the plug wires, the laser plugs which last 100,00 km and replace the sensor. $1000. total. I was already in for 2.5 hours of diagnosis at $100. and hour so they had me cold. In hindsight I should have pulled it out and taken it anywhere but here. Both coil packs can't go at once. All 4 plug wires and all 4 plugs aren't going to all fail simultaneously because a coil pack fails. Plug wires last 100,000 km as do the plugs which are $35. each?? compared to normal plugs which are $3.50. I only needed one coil pack and that's it. It should have lasted a lot longer than 50,000 km. Maybe I didn't need even that. I complained and the owner pointed out his mechanics are independent so he has to pay them regardless of how long it takes and so he couldn't afford to reduce my bill. B.S. I'm sure they bill 15-16 hours on every 8 hour shift using the Rate Book for auto repairs. Every person I talk to has had a bad experience with these guys. More

Great sales terrible service Bought a legacy from sean. Great guy to deal with. Came in for the first 10k service which is a basic oil change. Made an appointment and told them Bought a legacy from sean. Great guy to deal with. Came in for the first 10k service which is a basic oil change. Made an appointment and told them i would be waiting since it was a Saturday. Spent 3 hours there trapped in the waiting area which is 5 chairs and 2 tables in the middle of the showroom. Most others there seemed resigned to hopeless service. My son left his car there for some accident repair work. They left it on the lot unlocked. When they ordered parts for him to do the repair some were incorreect and some were not even needed. Complete incompetence. Their rates are also higher than other dealers as well. Never again. I drove to scarboro for my 20k. Much nicer More

Overpriced Idiots I hate this place with a passion. Don't go here. Spent an hour waiting for a tire change. Don't even waste your time reading this review. Leave this p I hate this place with a passion. Don't go here. Spent an hour waiting for a tire change. Don't even waste your time reading this review. Leave this page now. Look at the Stouffiville dealership. Good bye. More

Great buying experience Purchased a 2015 wrx in January and just took possession a couple weeks ago. My buying experience was very good. They treated me fairly, were true t Purchased a 2015 wrx in January and just took possession a couple weeks ago. My buying experience was very good. They treated me fairly, were true to their word, responsive to my inquiries and didn't aggressively pressure for the sale of the car or any of the additional services. I would buy again from them More

kinda shocked I went in to try and buy a WRX STI and when i made an offer they said, why should we sell to you at a lower price when this car will sell this weekend I went in to try and buy a WRX STI and when i made an offer they said, why should we sell to you at a lower price when this car will sell this weekend at full price. I bought a lexus. More