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Sherwood Park Toyota

Sherwood Park, AB

3.5
1,025 Reviews

31 Automall Road

Sherwood Park, AB

T8H 0C7

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Showing 1,025 reviews

March 22, 2015

Great place to buy a vehicle On December 31, 2009 my wife at the time and I walked into the showroom not realizing that it was actually closed. The salesperson and sales manager More

by Corey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amit Singh, Josee Saumure
March 21, 2015

carolyn is actually the best The only reason I come back to sherwood park toyota is Indeed because of carolyn. After my shady experience with finance. Carolyn made me feel alot be More

by joke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolyn Kozinko
March 20, 2015

Thank you Ryian Galdo I purchased a 2015 Toyota Highlander and was extremely pleased with the service I received from Ryian Galdo. I not only received a brand new vehicle, More

by Colleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 19, 2015

The friendliest dealership I've ever dealt with My wife and I bought a Rav4 and a 4Runner at Sherwood Park Toyota. I originally emailed them and Dom responded with VERY competitive pricing in his e More

by Glen1138
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William (in finance), Travis Buckle
March 18, 2015

Fantastic service Ethan and Chris were great to deal with, they were very welcoming once I entered the dealership. Very knowledgeable with their product. Made purchasin More

by Neil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Owen Black, Ethan Cardinal
March 15, 2015

Awesome Service! Ryian helped us finding the right vehicle for us! Our time with him was great and enjoyable! It was a big departure from the other dealerships we went More

by MarjRav4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Diakur, Charles Ho
March 14, 2015

Fantastic service and buying experience!! Just bought a 2015 4runner from Ryian and we wanted to share how much we enjoyed getting to know him and appreciate and valued his enthusiasm, sinceri More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Owen Black
March 14, 2015

Good by pick up, Hello Scion TC Went into the dealership to look at the scion's after listening to my boyfriend go on about the quality of the Scion FR-S (he loves it!). Sophear was More

by Tammy N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 14, 2015

Worst sales and customer service experience We are very disappointed with our recent experience with Sherwood Park Toyota. We found the sales person we dealt with unprofessional with a complete More

by Ice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Vieira, John Inostroza, Art Angielski
Mar 21, 2015 -

Sherwood Park Toyota responded

Alex thank you for meeting with me and my used vehicle manager to recap the facts of the situation, i would like to take a minute here to recap the facts. Originally you entered into a agreement to purchase a 2009 Toyota 4Runner from Sherwood Park Toyota Scion. You agreed to the price, you later introduced a trade into the deal and renegotiated the agreement after originally agrring to the deal. You were provided with a inspection and necessary documentation on the work that was performed to the vehicle at the dealership. You also chose to take the vehicle to a mechanical facility of your choice for a mechanical inspection of the vehicle, you were happy with the inspection all you wanted done was some additional maintenence items that the vehicle was do in the not to distant future. Sherwood Park Toyota Scion agreed to do those additional maintenance items at no additional cost to you. And thus you chose to continue with the purchase of the vehicle. You signed and initialed all the necessary documentation, the documentation outlines clearly all the purchase numbers, trade alowance ect. You took the vehicle and the next day you took the vehicle to another dealership where you were told that the water pump was leaking? in our meeting i ofered to inspect the vehicle by a 30 year toyota technitian with you present for the water pump leak. I wanted to do this as our inspection did not find the pump leaking and your independent inspection did not find the pump leaking. I belive that i offered to deal with the situation if the situation of the leaking water pump existed. Alex you chose to decline. I am confused by your decision to decline, again thank you for meeting with me.

Mar 30, 2015 -

Ice responded

Art, when we met with you on the 21st we were hoping that you would at least listen to our concerns. Instead you took no ownership for the horrible customer service we had received at your dealership and told us that since we took it for an inspection it was our responsibility for any issues. The conversation was less than pleasant and my wife was in tears when we left because of this. You did offer to put the car on a hoist to have a look but after the treatment we got, there was no way we were going to be there for another minute. You can spin the issue with the water pump anyway you want, the bottom line is you and your dealership failed us as customers.

March 13, 2015

quich, easy, professional and fun! Enjoying my new Tundra, unbelievable service from Anya and Donna! The experience was very quick and easy while being totally professional, thorough an More

by wayne 75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anya Dickerson
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