Bank Street Mazda

Dishonest and Defensive I recently went through with a purchase of a new Mazda 3 Gx with a couple accessories added on. I was really excited and our sales associate tosh was I recently went through with a purchase of a new Mazda 3 Gx with a couple accessories added on. I was really excited and our sales associate tosh was really friendly. I signed the papers and proceeded to the finance office with Moe, he was quick to rush us out of the office and did not answer my questions about Grad Rebates. I left feeling great like I had scored a great deal. When I got home and started reviewing my bill of sale more closely I realized I was taken full advantage of. My bill of sale revealed that they had increased the price of my vehicle by roughly 775$, overcharged me on the freight - Mazda charges a standard fee of $1095 for all vehicles. Then they added a 781$ "discount" all to say I saved a grand total of $6 on my 'super sweet deal' of a car. When the sales manager was confronted he was rude, told me I had no idea what I was talking about and quick to dismiss me. I showed him the car I had just purchased built on the Mazda website where my calculated monthly payment was 1$ less online that what I would be paying! So much for a massive saving and Private sale deal that couldn't be beat. Furthermore, they never processed my financing. As Sean Curley said: "If you want big discounts go to Hyundai or Ford" he then pointed to the door and my deal was canceled. All this to say buyer beware. There are laws in place and what they did was completely unprofessional and nearly criminal. Not being a feminist - I feel I was taken advantage of in the worst of ways for being a young female shopper who perhaps doesn't know the ins and outs of car buying. I am not the only person who had similar experiences. If buying here I would suggest building your car online at Mazda.ca and bringing the price breakdown in your back pocket. Watch that the MSRP doesn't change and that the freight is correct. Do your math and don't be influenced by flashing lights and shiny "free" accessories - nothing is ever free More

Avoid the Dealership at all Costs!!!!!! Avoid this dealership at all costs. There is no professionalism, salespeople are dishonest. All car salesmen know the bottom line for all cars - tel Avoid this dealership at all costs. There is no professionalism, salespeople are dishonest. All car salesmen know the bottom line for all cars - telling you they have to speak to their manager is an attempt at intimidation. Getting accurate info was like pulling teeth. From salesmen, to finance manager, to sales manager - they were all demeaning. Worst car buying experience I have ever had. Paid my deposit but then walked since the service went from bad to worse. Things agreed to were constantly changing. I had cash for the car minus money for sales tax. Was told by the financial man that I would have to finance the whole car since that is how they make their money! You couldn't get more unprofessional if you tried. This is the type of dealership that gives car salesmen a bad name. Bought a car the next day at a reputable dealer. It took twenty minutes! More

Mazda3 I purchased a used Mazda3 from the sales rep Zein. It was a great experience, I would recommend Bank Street Mazda to anyone looking for a great deal o I purchased a used Mazda3 from the sales rep Zein. It was a great experience, I would recommend Bank Street Mazda to anyone looking for a great deal on a vehicle. More

First Car I recently bought a used 2013 Mazda 3 and the sales rep, Zein, was great! He was helpful, professional and very friendly. He made me feel very confi I recently bought a used 2013 Mazda 3 and the sales rep, Zein, was great! He was helpful, professional and very friendly. He made me feel very confident about my purchase, and he didn't put any pressure on me. I recommend Bank Street Mazda to anyone! I'm very happy about my new car! More

A positive experience The sales rep (Sunny) was friendly and helpful. I already had an idea what I wanted when I went in, so the whole process of buying the car was over qu The sales rep (Sunny) was friendly and helpful. I already had an idea what I wanted when I went in, so the whole process of buying the car was over quickly. The financing was handled quickly and efficiently. The car I bought was second hand, but when I picked it up, it looked like new. More

Mazda cx5 I purchased a brand new cx5 from sunmy amazing service I will recommend bank street mazda to anyone who is looking for a new car thank you so much I purchased a brand new cx5 from sunmy amazing service I will recommend bank street mazda to anyone who is looking for a new car thank you so much More

Thank you for the awesome deal! I recently purchased a new 2014 Mazda3. The experience was phenomenal to say the least. Everyone I dealt with was very professional and open with me. I recently purchased a new 2014 Mazda3. The experience was phenomenal to say the least. Everyone I dealt with was very professional and open with me. I went home happy with a beautiful car and a happy wallet. Also, shout out to Kevin in Financing for outstanding professionalism and attention to detail. It was noticed and very much appreciated!!! More

purchase of a used car Very accommodating for showing us a 2014 Santa Fe SUV in the deep cold of the month of February!! Our insurance broker had a hard time to get the veh Very accommodating for showing us a 2014 Santa Fe SUV in the deep cold of the month of February!! Our insurance broker had a hard time to get the vehicle purchase agreement. We had to send it ourselves. More

Bank Street Mazda went above and beyond my expectations The entire team at Bank Street Mazda went above and beyond my expectations to give me the best service I have received! I went in not intended to purc The entire team at Bank Street Mazda went above and beyond my expectations to give me the best service I have received! I went in not intended to purchase a car that day but I couldnt walk away from the deal and customer service that Bank Street Mazda offered me! My Sales Representatives Zein & Sunny were so knowledgable and helpful through the whole process, they put my mind at ease and made my decision easy and the best decision for my needs. My Finance Manager Ali & Moe Sakka made the whole process so easy and quick, everyone there was there to answer all my questions! The sales managers Jayson, Sean and Kirk were so professionals and helpful they gave me the best price that no other dealership was even close to beating! Even the receptionist were so friendly and helpful! Thank you to the entire team at Bank Street Mazda for making my decision so easy! More

The friendly "feel at home" welcome to your dealership . First of all our daughter talked very positively of the service at Bank street Mazda and especially the overall welcome that she initially received by First of all our daughter talked very positively of the service at Bank street Mazda and especially the overall welcome that she initially received by Zein Jolan...and as well the follow-up service we ourselves received from Zain upon our purchase of a Mazda5.... For some reason, we felt and recognized the emphasis of catering to clients' needs and questions from your personnel....somebody has done their homework in training the personnel to such level of competency in regards to the clients' needs ...keep up the good work ! Nicole Stethem More