Toyota On the Park

I love cars. I hate buying them. But Where do I start? My wife and I met Brad and Anthony about 6 months ago when we started shopping. And we never forgot the service we received as prosp Where do I start? My wife and I met Brad and Anthony about 6 months ago when we started shopping. And we never forgot the service we received as prospective cusotmers at Toyota on the Park. These are authentic, genuine people who want to make their guests happy - they know their products too. The experience we had as prospects was so good that we had to go back to buy our car. We did the deal last night. It was the smoothest transaction I have ever had for a car - I think this is our eighth vehicle (but first from the Toyota family). Simply superb. More

Eugene and Alice at On the Park Toyota This is the third camry I've owned in a row (I count the Lexus ES300 I previously owned as a Camry). I was pretty set to buy another Lexus or Toyota. This is the third camry I've owned in a row (I count the Lexus ES300 I previously owned as a Camry). I was pretty set to buy another Lexus or Toyota. My old car was breaking down and needed considerable work. I had to choose between a new car or fixing up the old and I didn't want to spend a lot as I am not sure how long we will remain in Toronto and I didn't want to be weighed down with an expensive car. I also knew if I traded in I wanted to go hybrid. I searched several dealers, including a private dealer who buys from Auction. In the end I returned after working with Eugene for all the other dealers, particularly the private dealer felt the car I bought - a Hybrid Camry was an exceptional car and price. I so greatly respected the honesty from Eugene and the service from Alice once I decided to but. I didn't feel forced. I was given the facts straight up, Eugene was patient It was one of the most enjoyable car purchasing experiences I have had. And I love my new car. Do I recommend Eugene and Alice??? Absolutely. I cannot imagine anyone in better hands and that is not just from me, but from other dealers I spoke to during this process, who as one said: "I don't want to talk myself out of a deal, but I think the Camry is a great car." Eugene was exceptional to work with….I can get turned off pushy sales people and I can hear xxxxxxxx a mile away. Eugene's manner drew me to him and On the Park, not away, bar none! Great experience. More

Very positive experience. This is the 2nd time I purchase a vehicle from Toyota on the park, Staff are very friendly, and knowledgeable of their product. atmosphere is pleasant This is the 2nd time I purchase a vehicle from Toyota on the park, Staff are very friendly, and knowledgeable of their product. atmosphere is pleasant , Ted is straight forward type of guy with excellent customer relation skills. Overall very positive experience. More

gREAT dEALER I WAS FULLY SATISFIED WITH THE SERVICES I GOT FROM TOYOTA. LAST WEEK I HAD TO CHANGE MY CAR BATTERY IN URGENT. THEY STARTED WITH A BATTERY DIAGONESIC I WAS FULLY SATISFIED WITH THE SERVICES I GOT FROM TOYOTA. LAST WEEK I HAD TO CHANGE MY CAR BATTERY IN URGENT. THEY STARTED WITH A BATTERY DIAGONESIC AND LATER ON IT TURNED OUT THAT ALTERNATOR NEEDS TO REPLACE AS WELL. THEY CHARGED ME FOR THE BATTERY NOT FOR THE ALTERNATOR AS IT WAS COVERED BY THE EXTENSIVE WARRENTY THAT CAME WITH THE CAR. THE SALES PERSON WAS VERY PROFESSIONAL AS SHE ARRANGED ALL THE WARRENTY PAPERWORK VERY QUICKLY . More

A Service Visit As usual, I was in and out in well under an hour for an oil change, filter and associated check-ups. Everyone I encountered was polite and knowledgea As usual, I was in and out in well under an hour for an oil change, filter and associated check-ups. Everyone I encountered was polite and knowledgeable. The facility was clean and comfortable, even on a -20 degree day. A breakfast in the attached restaurant plus free coffee and a table for my laptop made my wait pleasant and productive.. More

Friendly, Courteous, and Knowledgable I have dealt with quite a number of dealerships over the last 25 years. Toyota on the park in my opinion ranks as #1. Everyone we met was extemely hel I have dealt with quite a number of dealerships over the last 25 years. Toyota on the park in my opinion ranks as #1. Everyone we met was extemely helpful and courteous. One person in particular was Conrad. He was the one who helped us get our new 2015 Rav4. Conrad is the best salesman I have ever dealt with. He knew his product and knows how to take care of his customers. If anyone is looking to buy a toyota-you will do yourself a big favour and go to Toyota on the park and ask for Conrad, you will not be disappointed. More

Great Experience Conrad and the Toyota team made our purchase a very simple and pleasant experience. Everyone we dealt with and met at the dealership were very friend Conrad and the Toyota team made our purchase a very simple and pleasant experience. Everyone we dealt with and met at the dealership were very friendly and helpful. I would highly recommend the dealership and we will definitely return for any future purchases! More

Overall positive, need tweaks to the sales process. My husband and I have been customers of this dealership since purchasing a Toyota Camry in 2002. The car was serviced at the dealership until it was d My husband and I have been customers of this dealership since purchasing a Toyota Camry in 2002. The car was serviced at the dealership until it was damaged beyond repair in an accident earlier in February. I decided to purchase a used car from the dealership because I trusted them and knew that the Corolla (2011) that I eventually purchased had also been serviced by the dealership. After a lengthy process (over two hours), we agreed on a price for the new 'old' Corolla but it required the assistance of the General Manager to finalize the deal. I had a price in mind and needed to stick to it, fortunately, the GM understood that and as a long time client, he clearly valued the loyalty. Paul Barreto was our salesperson and he was very helpful in assisting me to focus in on what my requirements or /'musts' were for the new car. I needed assurances that a smaller car was safe (I had been hit in the accident ) and that it had a sound system that I could enjoy when driving through the city. Paul also understood the necessity of sticking to my budget. The GM, Aaron Buck, made sure that I got the deal I needed to purchase the new car. Clearly he is customer focussed and understood that after a long period of time negotiating, a deal had to be made. I wonder what would have happened if he had not been at the dealership that day. My next step was to meet with the financial manager, Benni, to finalize financial arrangements. The process was smooth until the issue around extended warranty protection came up. While I understand that Benni is required to inform me about the warranty, it felt like a 'lecture' when I made it very clear that I was not interested in the warranty. She was quite insistent and it took some time for her to accept that I was going to decline it. I do not appreciate being second guessed. There have been many articles and television segments about consumer protection related to extended warranties and the fact that they are not value added and I have paid attention to them. Even when picking up the car, Benni mentioned it again. I understand that salespeople are not involved in the financial dealings with customers. This is most unfortunate for several reasons and not particularly customer friendly. We spent a lot of time with Paul and he knew our situation. Much of this was repeated with Benni and was a waste of time. Secondly, Paul would have listened to what I wanted related to the extended warranty and would not have felt it necessary to 'lecture ' me about why I should be purchasing one. Thirdly, I would not have had to meet with Benni a second time when picking up the car if Paul had had the financial responsibility. Two other small issues. When I picked up the car, the winter mats, which were included in my purchase, were not available nor was a second key to the car. This requires another trip to the dealership. I would have appreciated everything being ready and organized at the time of pick up. or at the very least, an offer to deliver to me when they come in. Overall, my relationship with TOP has been positive. Their Service Department is second to none. Some tweaks to the sales process would make purchasing a car a more pleasant experience. More

Excellent service Very professional, friendly and efficient, including the driver of the courtesy car. Even though I was unable to buy my car at this dealership (they Very professional, friendly and efficient, including the driver of the courtesy car. Even though I was unable to buy my car at this dealership (they do not sell Scions), I am using them for service. More

Impressive and Rare!! I was with my mother picking up her new preowned Yaris which was purchased over the phone and through email. It was an inexpensive car and a small sa I was with my mother picking up her new preowned Yaris which was purchased over the phone and through email. It was an inexpensive car and a small sale for this dealership but we were treated as though we were buying a Lexus. I'm a Customer Service Specialist and not easily impressed but I certainly was today, from the moment we walked in the door. I have never met such friendly, courteous people that make you feel important like we did today. Justin was our sales rep and treated us like we were family. It was truly an amazing and rare experience. I hope these people are rewarded for the great jobs they do. More