Southbank Dodge Chrysler LTD

Purchase of new Dodge Dart Our purchasing experience with Patrice Verret was excellent. He was very friendly and demonstrated he would go above and beyond what was expected to Our purchasing experience with Patrice Verret was excellent. He was very friendly and demonstrated he would go above and beyond what was expected to provide great customer service. He was ready to drive to our home half an hour away to deliver us the second key to the vehicule which was not given to us at delivery. (Patrice did not deliver the car to us, as he wasn't at work that day). Delivery of the vehicule on the other hand, was not the greatest. After signing the final paperwork, another salesman handed us the manual, the key (only one, being told in the beginning there was just one?, no real effort made to find the second one) and we were basically sent on our way, with no inspection of the vehicule, no description or demonstration of any features in the car, or even being asked if we had any questions. Had Patrice been the one to deliver the car, I'm sure the overall experience would have been great. I would recommend this dealership for its large inventory of vehicules, and specifically Patrice as a salesperson. More

Best Experience Yet I have purchased many new vehicles over the years but this was by far the best experience yet. I dealt with Decio to begin with, first by email, then I have purchased many new vehicles over the years but this was by far the best experience yet. I dealt with Decio to begin with, first by email, then in person. His first price was way better than what I was seeing from other dealerships. I dealt with Brandon for the test drive and to finish up with the paperwork. Surprise...no backroom discussions with the Manager, no coming back saying that he needs another $2K, just a face to face discussion about what they needed to do to make the deal, and when I told them, they said...OK! Really! Total time, about 30 minutes including the test drive. Then off to Al for the paperwork, and again absolutely no pressure to purchase anything additional. 2 days later, an on-time pickup of my new 2015 Jeep Rubicon Unlimited. First time I have purchased a vehicle where the total experience was absolutely great. Would definitely recommend! Lionel More

Best vehicle I've ever had Wi had been to quite a few dealerships looking for a van. Most places tried to stear us to something different that would "better suit our needs". At Wi had been to quite a few dealerships looking for a van. Most places tried to stear us to something different that would "better suit our needs". At Southbank, Stan Noble listened to what we wanted and then presented us with the options well within our price-range. In the end we got exactly what we wanted for an excellent price. Ala made the financing easy and seamless. I love my new-for-me van. More

No pressure and friendly Patrice took the time to explain the features of the car. He was knowledgeable. We went for a long test drive. He was friendly. I did not feel rushed Patrice took the time to explain the features of the car. He was knowledgeable. We went for a long test drive. He was friendly. I did not feel rushed or under pressure. I appreciated the quick negotiations. I was bracing for a marathon session of offers and counter offers being done behind closed doors with an unseen sales manager. Instead I met the sales manager face to face and we hammer out a deal in several minutes. The sales manager treated me fairly. More

love my car I bought a gently used Fiat 500, and after my own extensive research on the car, bought and just love it, great on gas, zooms through traffic, handles I bought a gently used Fiat 500, and after my own extensive research on the car, bought and just love it, great on gas, zooms through traffic, handles the road very well, comfortable on long trips and has just enough bells and whistles to entertain . Khalid was awesome while I was in the midst of purchasing the car, did great on my old trade in and found a price that was satisfactory for me. thanks again. More

Great Service Great People Rami is always available to provide the best advice and service. He does his best to satisfy his client's needs. He's a great professional and it is r Rami is always available to provide the best advice and service. He does his best to satisfy his client's needs. He's a great professional and it is real a pleasure to ask him for help. More

Service and Professionalism Service and professionalism are the words to describe our experience with Southbank. After an extensive search for the right vehicle and price for alm Service and professionalism are the words to describe our experience with Southbank. After an extensive search for the right vehicle and price for almost a month, we had to look  no further after visiting Southbank. We have dealt with several dealers over the years and with this purchase, hands down, this service was superior.  Ivan and Rami took the time to listen to what we needed and worked to find the right match. This is different from other dealers we approached who often attempted to suit their available vehicles to our (their) needs.  We never felt rushed or pressured and the frank, prompt and knowledgeable approach given to us at Southbank allowed us to feel comfortable to trust the advice we were given.  In the end, this worked out for both parties in coming to an agreement that was acceptable.  Paul showed us patience in working with our financial needs and pricing.  His time and effort was definitely the factor in finalizing our purchase.  He really did a lot to inform us about our loan agreement and find the right contract to match our needs. We had a strict budget to strive for and the service and advice provided in the manner it was given, allowed us to find the deal we were comfortable with.  Soutbank certainly have the right approach which fit perfectly into what we look for when making such purchases - service to customer. More

wow ! une équipe formidable Excellent service le représentant a été transparent , très attentionné, aucune pression.Mais surtout je me suis senti respecté et javais l' impressi Excellent service le représentant a été transparent , très attentionné, aucune pression.Mais surtout je me suis senti respecté et javais l' impression de faire partie de l'équipe. C'est mon deuxième véhicule que j'achète la .Je recommande a tout le monde d'y aller en plus d’être bien servi vous aurez le meilleur prix. Si vous êtes francophones aller voir Patrice. Verret et vous ne serez pas dessus car sa devise est que le client passe avant tout le reste. Un gros merci ! :) Caroline Girard More

Hurray for Mr Gus! We've had the pleasure of buying two new Caravans from Southbank through Gustavo over the past 6 years. He is a true professional-- knowledgeable, cou We've had the pleasure of buying two new Caravans from Southbank through Gustavo over the past 6 years. He is a true professional-- knowledgeable, courteous, respectful, and warm. He listened to our needs and did not try to upsell us on features we didn't need or want. We got an excellent deal, with little stress. Can't recommend him enough. Muchas gracias, Gustavo. And Southbank service on the van we traded in was also excellent. Michelle and Jackson Hibler More

not recomended Place that advertises midnight madness sales with tires then makes u fight to achieve. Unorganized took hours to locate vehicles. The trap u in to e Place that advertises midnight madness sales with tires then makes u fight to achieve. Unorganized took hours to locate vehicles. The trap u in to extras once ur tired and exhausted. I would be very skeptical of the high rating on this site its my impression this dealership self reviews. More