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Abbotsford Volkswagen

Abbotsford, BC

4.4
1,481 Reviews

30150 Automall Drive

Abbotsford, BC

V2T 5M1

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Showing 1,481 reviews

January 31, 2015

Efficient, friendly, reasonable service We have bought a number of cars from Abbotsford VW. We have always been impressed with their efficient, friendly, and reasonable service. This time More

by Lesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Buller, Josh Vanden Eykel
January 31, 2015

Professional, non stressful and kid friendly I had a very pleasant experience working with Josh Vanden Eykel who contacted me about having a buyer for my 14 year old GOLF TDI. I was treated in More

by clipinski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joshvanden eykel, Josh Vanden Eykel, Stefani Baron
January 30, 2015

First Time Car Buyer We went in during their cash for clunkers event because I wanted to trade in my 15 year old truck. Melissa greeted us as soon as we arrived and asked More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Bilinski, Bill Kidd, Melissa Jakoby, Laurence Ming
January 26, 2015

Best experience by far. Heads above the other car dealerships we visited. Jerome was fully knowledgeable about the product and was interested in finding the right vehicle More

by Sadny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Buller, August Braun
January 25, 2015

My first car I had a great experience with this dealer ship and the people who work there. The last five cars purchased in my household have all been from that de More

by Shabnam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Buller, Bill Kidd, Melissa Jakoby
January 22, 2015

Abbotsford Volkswagen By far the best experience I have ever had a dealership! Albert was amazing at explaining the vehicle and was not pushy trying to make a sale instead More

by Volkswagen Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 22, 2015

Great experience buying our new car! My husband and I were wanting to upsize our VW Jetta. We were looking at their crossovers. Melissa was expreamly helpful, knowledgable and really went More

by Zoishes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Buller, August Braun, Melissa Jakoby
January 21, 2015

Very friendly and knowledgeable staff! My wife and I are now driving a 2015 Tiguan. It is a great vehicle and so much fun to drive. The staff were very friendly and courteous, from the youn More

by Terry and Wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Buller, Bill Kidd, Melissa Jakoby
January 20, 2015

They are out to screw the customer for everything they can. They are a compulsive bunch of liars starting with Jason the sales manager. They tried to sell us undercoating even though More

by Jim. R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 03, 2015 -

Abbotsford Volkswagen responded

We are very sorry that you feel this way and want to thank you for bringing your situation to our attention. We would like to get some details from you so we can both find out why this happened and also to learn from this and prevent it in the future, Can you please contact Rob Reaveley, our general manager, at (604) 853-1181

Feb 04, 2015 -

Abbotsford Volkswagen responded

Jim, Thank you for your review. I am disappointed you did not have a great experience at our dealership, as the many other customers At our dealership usually have. I am always interested in improving our customer service and look forward to your suggestions. Could you please contact me directly at 604-853-1181 or rreaveley@abbotsfordvw.com. I would appreciate talking with you about your experience and exactly what went wrong. I'll do my best to correct your concerns and hopefully use your suggestions in future training. I look forward to your call/email. Best regards, Rob Reaveley

January 20, 2015

One of my Better Experiences I was not looking for a vehicle when I found the Audi. Josh was very patient with all my questions and requests. Jerome was very helpful when it came More

by Don M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Buller, August Braun, Josh Vanden Eykel
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