Vancouver Volkswagen

You will get what you want here :) I was looking for used car. Greg Johnston helped me find the car. He was knowledgeable and not pushing to buy a car that I didn't want. He showed me a I was looking for used car. Greg Johnston helped me find the car. He was knowledgeable and not pushing to buy a car that I didn't want. He showed me around and explain me a lot. I was there by myself. I am very happy about it. And every time I think my car has problem he always happy to help me but It wasn't a problem. More

Was a comfortable experience buying here We have been lucky to purchase a car at a couple of pretty good dealerships in the past, and Clarkdale is one of the best. We felt like they took the We have been lucky to purchase a car at a couple of pretty good dealerships in the past, and Clarkdale is one of the best. We felt like they took the time to be friendly, helpful, happy, but also honest, stress-free and accommodating. We bought a new car with Adam, who handled a somewhat complicated transaction over the phone with us. We appreciated his flexibility on our situation as well as his knowledge and straight-forward approach to selling. The finance team made things easy, when often this is a second point of sales (warranties, etc). And when we had questions post-sales, we also found the service team (Chris, Jens and Kenneth) responsive and knowledgeable. We have been told they are one of the top VW dealerships in the country, and it's easy to see why. The team there work to make you feel like you, as well as your car, are being taken care of. We would recommend this dealership. Thanks, Clarkdale! More

Amazing Experience. One Happy Customer. Got a new 2015 GTI from Andrei. This is my 4th new vehicle purchased from Clarkdale and I keep coming back. The reason; excellent, honest, friendly se Got a new 2015 GTI from Andrei. This is my 4th new vehicle purchased from Clarkdale and I keep coming back. The reason; excellent, honest, friendly service. From the start of my search, Andrei was nothing but super pleasant to deal with, he guided me through the process effortlessly, and showed me all the different options that were available to me in my purchase of the GTI ( which btw, is amazing ), including financing, lease payments, car options, etc. He is a friendly giant, 6'5"+ with a permanent smile, not your sleazy car salesman type, but a genuine car guy who knows his stuff. If you're deciding to buy a new VW, go to Clarkdale, and ask for Andrej. You will be well taken care of. A++ More

Excellent Buying Experience I truly believed that a good sale starts with a genuine approach where client's needs are listened. Jason Tonelete approach was excellent. He took the I truly believed that a good sale starts with a genuine approach where client's needs are listened. Jason Tonelete approach was excellent. He took the the time to understand and answer to all our questions. At the same time his line of questioning showed me he wasn't just interested in selling me a car, but finding me one that fits my personality, driving preferences and budget ended up going with our Jetta trendline+ 2014 The delivery of the car was excellent, where, again Jason had the time to show to explain all t features and functions, and showed me things I didn't even known were included in the vehicle. . Our experience at Clarkdale was excellent, from start to finish. They truly understand that in today's time, the customer service experience is just as important, if not more, than the product itself. I would recommend them to anybody looking at a vehicle. More

Great Attention to Detail & Service Staff at Clarkdale was amazing. They understood my needs and found a match that I was extremely happy with. The communication with the sales staff rig Staff at Clarkdale was amazing. They understood my needs and found a match that I was extremely happy with. The communication with the sales staff right through to the finance team was great. They kept me in the loop through continuous discussions and if any issues arose, they seemed to have a solution ready. I would highly recommend them to anyone looking for great service and attention to detail. More

Lovely Experience From the initial phone call to set-up my appointment through to the end of the pick-up, the experience was excellent. The service department went abov From the initial phone call to set-up my appointment through to the end of the pick-up, the experience was excellent. The service department went above my expectations. I am extremely glad that I chose to bring my Jetta to Clarkdale Volkswagon for servicing. I really do appreciate the friendly staff and great service I received. More

Excellent Vehicle Finance and Purchase Experience I took delivery of my vehicle in August and the process went very well and exactly as expected. The salespeople were knowledgeable about the product a I took delivery of my vehicle in August and the process went very well and exactly as expected. The salespeople were knowledgeable about the product and more importantly my needs. They pointed out some things that I was not aware of and in the end the features they (especially Mark C) pointed out made all the difference in the world. My finance experience went very smooth and I was able to get the vehicle I wanted and be able to pay for it how I wanted. I would highly recommend this group to anyone looking for a vehicle! More

Great Experience! If you're looking for a VW, I would highly recommend Sunil at Clarkdale. Sunil is friendly, approachable and takes the time to personalize your experi If you're looking for a VW, I would highly recommend Sunil at Clarkdale. Sunil is friendly, approachable and takes the time to personalize your experience. His line of questioning showed me he wasn't just interested in selling me a car, but finding me one that fits my personality and driving preferences. I ended up going with my dream car, a 2015 GTI and Sunil helped me customize and order the exact one I wanted. There were a number of number of incidents where Sunil showed me and my experience were his priority, not the sale; this was refreshing! Moving on to pricing and negotiating, I met Cyndy upstairs. She had an action packed schedule, but managed to accommodate me and really went above and beyond in terms of finding me the best financing terms possible. Despite the car being somewhat outside of my budget, Cyndy listened to my concerns and did everything I could have asked for to provide me with solutions that put my concerns to bed. Moreover she thoroughly explained the plethora of documents that needed signing, making me confident of my purchase. Naturally, delivery of the car was my favorite part, and this was primarily due to Carly. Carly has a great personality and is very knowledgeable (admittedly I underestimated the necessity of needing a delivery specialist). She was thorough in explaining different features and functions, and showed me things I didn't even known a were included in the vehicle. Most impressive she did this all without coming off as condescending, and we shared a good few laughs as well. Overall I would say my experience at Clarkdale was a 10/10, from start to finish. They truly understand that in today's time, the customer service experience is just as important, if not more, than the product itself. I would recommend them to anybody looking at a vehicle. More

Excellent Buying Experience I was afraid of walking into a car dealership, even though I badly need a new car. These folks at Clarkdale Volkswagen changed my perception of car d I was afraid of walking into a car dealership, even though I badly need a new car. These folks at Clarkdale Volkswagen changed my perception of car dealerships. Instead of being pushy salespeople, Adam and Rob greeted me and my wife, then let us take our time to freely roam the showroom checking out the cars we have in mind. They ended up had three test drives with us because we also brought a friend that knows cars very well with us. Rob was very polite and patient with us, answering nicely whatever questions we threw at him. We ended up buying a new 2014 Tiguan. Of course Rob would very much like to close the deal with us but the way he did it was more like a friend trying to get us what we wanted, standing on our side. Price negotiation went very smoothly. At upstairs Cyndy dealt with our financing paperwork in a concise but not overly simplified way that you did not know what you signed on. Last but not the least Carly showed us to our car that was prepped during the paperwork time and explained the features and functions of everything we could see from the driver's seat. She had a great personality and for sure she knew more than what she was talking about. In short we had an excellent buying experience with Clarkdale and we certainly will recommend this dealership to whoever wants to drive home a Volkswagen. More

Purchasing car from William Hall Will was an atypical salesman-he didn't hustle you into the car (Jetta 2012 TDI) for quick test drive. Nor did he overplay the attributes of the mod Will was an atypical salesman-he didn't hustle you into the car (Jetta 2012 TDI) for quick test drive. Nor did he overplay the attributes of the model we were looking at. Instead he respected our wishes and let us choose the car of our choice without overt salesmanship but with an attentive professional to what we really wanted. He didn't overreach with promises, instead he gave us the straight goods on the likely previous ownership and undertook to make the trade-in and all its assorted baggage a clean, quick transaction. He was aware of what we wanted and rather than sell us what he thought would best meet our requirements, he carefully listened to us and let us decide-a skill we respected. The after purchase quality was equally professional from the finance types that took our money and set up the required warranties (Christine Duncan), to the gentleman that handled the license plate and insurance details. All-in-all a most pleasant of times, in what might normally be a real tedious boring process. More