Steve Yancoskie

Stay far away from Danbury Hyundai. The service department is a joke. Dropped my car off on 9/1/22 and forced to take it back on 9/25/23. New service manager there, Jay, well he calls The service department is a joke. Dropped my car off on 9/1/22 and forced to take it back on 9/25/23. New service manager there, Jay, well he calls himself a manager lies, mistreats, dances around any questions regarding the work they were supposed to have done along with speaking badly about past manager and techs. They kept my car for 12 & 1/2 months for replacement of 2 major components to find out only 1 part was needed, so they now say, just to get my car out of their lot. The claim adjuster from my extended warranty company along with Hyundai’s mechanic identified the other part was needed. Jay came to Danbury in March. Wanted to get all the cars that had been sitting in the lot for months on end for service back to the owners because it didnt look good for them. Jay stated my car never needed to 2nd part. So I guess he was basically saying the adjuster and his mechanic didnt know what they were talking about?!?! I asked 4 times in person, by phone, email and text and they have neglected to provide me in writing that my car didnt need the other part. I don’t feel safe driving the car. They either dont want to admit to any error or they are hiding something about my vehicle and certainly don’t want the liability. But thats ok because I have a recorded call with Jay saying my car didnt need the part in the event a major issue should happen. They replaced brakes, filters, did a front end alignment, detailed the car and a full tank of gas for $0. That was a nice thing to do but it was a cover up because they never finished or intended on finishing the work!! They also had the nerve to say they replaced my battery, you didnt nor did the battery need to be replaced because it was only a year old. Lies! Maureen from Service stated she had been calling to sign a loaner agreement thats needed every 30 days but I never respond to her. Funny because no one else there had a problem calling me and not to mention, I have been at the dealership for oil changed for the loaner from February till the day you forced me out of the loaner and back into my unsafe unreliable vehicle this past September. That day Steve told me my car was ready and finished that afternoon and the parts needed came in and installed. Then service tells me the vehicle was ready for months. Most all of the employees i dealt with when i first brought in my car have either been fired or they were smart enough to leave on their own. Then dealing with Brandon for financing to maybe buy the loaner i was driving that had 12k in miles on it at the time, he works up the numbers and tries to sell it to me as if it had zero miles. Also embarrassing me when he ran my credit saying aloud for all in the showroom to hear i need a co-signer to buy the car. Don’t think so buddy. I have dealt with this dealership since 2009 bought several vehicles and referred buying customers to them. Last thing to mention when buying a used car they show you and tell you the carfax is clean no accidents. Just to recently find out my vehicle was involved in 3 accidents prior to my purchase. They are liars, untrustworthy, disrespectful, deceitful scammers. Shame on you Bill S. and Steve Y. for allowing a “business” to run as such. Stop treating people like animals, stop the lies, stop talking down to people and taking advantage of a situation. Show the respect and honesty that the customers deserve. But to top it all off, corporate doesnt care either. They dont want to hear or deal with any issues. They are just as ignorant! Much wasted time and energy dealing with them. Your response to this will probably be we need your name to look up my file or we couldnt find your paperwork or give us a call to discuss. The damage is done! Sad because you guys had a great dealership years ago. I will agree with the other posts that Carlos Montoya is great! More

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Carlos is very knowledgeable and makes the process smooth and easy to understand. Highly recommend. and easy to understand. Highly recommend. More

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I have been dealing with service for a 2020 Kona that has a bad transmission, which is under warrantee. I Have had to bring the car in multiple times just to be told there is nothing wrong with it, so they a bad transmission, which is under warrantee. I Have had to bring the car in multiple times just to be told there is nothing wrong with it, so they wouldn't give me a loaner, i had to pay out of pocket for a rental car. They finally diagnose it as a bad transmission and then STILL won't give me a loaner, I am now up to nearly $1500 in charges because I have to pay for the rental and then wait to be reimbursed by corporate. This is how a long-term customer is treated, it's been over 2 weeks since it was determined to be the transmission, but the part isn't ordered yet, apparently, it's not yet approved. Meanwhile I can spend my money on rentals. This should not have to happen when your car is just over 2 years old and has only 30k miles on it. They used to pay for the rental for you if they didn't have a loaner and I was told they no longer do this. of course. I was also told that there was nothing wrong with my car when it was stopping in the middle of intersections and I told everyone that it was a safety issue, instead I was asked if I was aware that I have a "different type of transmission." More

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Courtney was professional, friendly, helpful, and took the time to make sure everything was done right and all our questions were answered. Top marks! And Steve expedited the process while making sure e the time to make sure everything was done right and all our questions were answered. Top marks! And Steve expedited the process while making sure everything was explained to my satisfaction. More

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My husband and I have been coming to Danbury Hyundai for over 6 years for our car needs. Never a disappointment, our guy, Matt Lewis makes us feel comfortable, no pressure, explains everything and with the over 6 years for our car needs. Never a disappointment, our guy, Matt Lewis makes us feel comfortable, no pressure, explains everything and with the rest of the staff makes the experience seamless. We drive close to an hour to Danbury and would not have it any other way or dealer.Thank you Matt Lewis and Staff, we will be back! More

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Very helpful and responsive. Truly feel like a family instead of just a client. Great place and will buy more in the future from them Truly feel like a family instead of just a client. Great place and will buy more in the future from them More

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Horrible service they lie thru their teeth. I have called and called and even went there. They say. We are looking into it. This one will called that one will call and guess what no one calls. I have called and called and even went there. They say. We are looking into it. This one will called that one will call and guess what no one calls. This has been going on since june .i think corporate is as bad as their dealers. We email corporate no response. This is the second time first time curry Hyundai changed the engine and then 1 month later engine issues again. The care still there not even looked at. NO communication stills. Making car payment for that has been sitting there in their parking lot. More

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Bought two cars from them, one in 2014 - no issues. I don’t know what happened since then but holy crap. Second car we bought had 15,000 miles “certified.” Did all services on time. First “major” servi I don’t know what happened since then but holy crap. Second car we bought had 15,000 miles “certified.” Did all services on time. First “major” service they told us our front brakes were completely failed. They told us the expectation of a pre-owned car brakes there is very low. Today we brought it in and guess what? Complete failure in the rear brakes they claim. So 20,000 miles and the entire brAking systems on both the front and the back needed complete FULL replacement. If we are paying upwards of $600 for each major service, why is it that they aren’t catching these problems before they fail. It is very difficult to do that much damage to a full braking system. And if they lasted roughly 7000 and 20,000 after the certification, what good is the certification. Place is a con job. Not even remotely a reputable business. More

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Luis was very helpful and did not try to push any anything, very good experience overall. anything, very good experience overall. More

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Sean Mammadov was great. The entire staff did a great job. I am very pleased with my purchase through Danbury Hyundai. The entire staff did a great job. I am very pleased with my purchase through Danbury Hyundai. More

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