York Kia of Medford

An Enjoyable First-Time Car Buying Experience! I found the car I wanted online and reached out to the sales team to get more information. I was able to confirm it's availability and price within m I found the car I wanted online and reached out to the sales team to get more information. I was able to confirm it's availability and price within minutes. I scheduled a visit to the dealership and received a warm welcome by all employees. John in sales, came along while we test drove the vehicle and was very knowledgeable about car. The entire process was relaxed and enjoyable and John was extremely helpful and wonderful to work with. The next time I am looking for a vehicle I will be visiting York Kia of Medford because I know I will have an enjoyable experience. Thank you to the team at York Kia of Medford! More

Great overall experience! Had a great experience purchasing our new (used) vehicle from York Kia of Medford. The dealership has a nice atmosphere and the staff was very friend Had a great experience purchasing our new (used) vehicle from York Kia of Medford. The dealership has a nice atmosphere and the staff was very friendly. Our salesman, John S., was helpful and knowledgeable along with the finance manager. They helped us through the whole process and made sure to be there for delivery of our new car- Thank you! More

Parts department Mayhem Audited a rider assembly a month ago called after 2 weeks said was not there they apologized and said they would overnight it that was 2 weeks ago jus Audited a rider assembly a month ago called after 2 weeks said was not there they apologized and said they would overnight it that was 2 weeks ago just called them and they told me it's still not there wonderful service department in D More

Bad service My Kia was not running right had a loud funny noise. Went down to Auto Zone in East Boston,Ma.thought I needed stiring fluid turns out that the guys f My Kia was not running right had a loud funny noise. Went down to Auto Zone in East Boston,Ma.thought I needed stiring fluid turns out that the guys from auto zone showed me that not only was my brake fluid bone dry but, also had no coolant,. Just had an oil change fone in may. Disgusted with the service probably never looked at it since I had this car a year and a hslf ago... Maureen Kovacev More

HORRIBLE Experience They tried to rush us into buying a car. We had to check with the financial company for the vehicle we're currently leasing to find out if a trade-in They tried to rush us into buying a car. We had to check with the financial company for the vehicle we're currently leasing to find out if a trade-in is possible. We did that and checked back with this sales manager Scott, who was very rude, told us they can't do it, and hung up the phone on my wife. This is only TWO days after our first encounter with them! We extended our lease and will shop for a new car at the end of this month (not to mention it'll be the end of Quarter as well). But we're NEVER going back to this dealership EVER AGAIN... More

If it's an easy job, they are fine. If not, go elsewhere. This is a review only about the service dept at York Kia of Medford. In the past, I had oil changes and tire rotations, you know easy stuff and they w This is a review only about the service dept at York Kia of Medford. In the past, I had oil changes and tire rotations, you know easy stuff and they were very good. However, when the transmission failed on my Kia at 50,000 miles and needed to be replaced under the warranty, my car was there at the service center for 42 days. Yup, you are reading that right. At least I am writing this on day 42 and haven't heard from them yet. Is there still hope on a Friday at 4 pm? Probably not. It was promised to me this week on Wed or Thursday, then Friday. When did the fact that one lift went out of order and their phone system went on the fritz become my problem? We're picking squares at my work to see who can pick the day it will be completed and win the pool. From now on I can't go there for service in good conscience. More

In at 8 out by 830 Friendly staff answered all my questions...will recomend york kia to aybody the place was clean and coffee was decent but the coolest thing was their Friendly staff answered all my questions...will recomend york kia to aybody the place was clean and coffee was decent but the coolest thing was their cat that roams the dealership More

Worst dealership in the world! Do not buy from here! Sales department is ok but service is absolute worst service in the world. I had my engine replaced in my 2013 Optima and it came back 3 times and it' Sales department is ok but service is absolute worst service in the world. I had my engine replaced in my 2013 Optima and it came back 3 times and it's still not fixed right I paid out of my pocket for a rental and all the work they did even though it should have been covered by the warranty so now I'm stuck with a $32,000 car that is stalling out transmission slipping and they don't even care to call me back I have filed a complaint with Kia consumers and hopefully they are going to get this resolved for me but I'm going to another dealership for service because I don't trust them to work on my car anymore absolutely worst customer service ever never mind the few times I had body work done there and my car comes home with two different sets of rims on it cheap Chevy parts instead of the key replacement parts and I have sent multiple emails to Adam York the owner of the dealership and not once has ever got a response back place is an absolute nightmare do not bring your car there for service and please don't buy from there either More

Came in for back rotor and brake replacements Christine (the manager of service) always has such a positive attitude and always goes above and beyond for the customer. I came in very frustrated an Christine (the manager of service) always has such a positive attitude and always goes above and beyond for the customer. I came in very frustrated and left a very happy satisfied customer thanks to Christine! More

Sleazy, rude, and and frustrating to deal with. Unbelievably rude, no ethics. I had 2 blown tires and a gold level tire warranty purchased when I leased my 2013 Soul from another dealer. When 2 tire Unbelievably rude, no ethics. I had 2 blown tires and a gold level tire warranty purchased when I leased my 2013 Soul from another dealer. When 2 tires were trashed by road debris, I had Kia Roadside tow the car to York Kia because it's close to where I work and more convenient. I had to call them mid-next day; they did not call me as promised. Service department (Kirell?) was to tell me that all 4 tires showed serious wear and needed to be replaced AND that my brakes were down to 2 mm and should also be replaced. I told the service guy that the other tires are not worn (less than 20,000 miles on them), it is a leased vehicle from another dealer and to please not touch the brakes - please just replace to 2 trashed tires covered by the warranty. Tone of the service guy changed the second he heard that information. When no one had called by the end of the day, I called and was, essentially, told that they would call me when it was ready - he said that 3 times, talking on top of me, then he hung up. It got worse - much worse. In the end, it took them 46 hours to tell me that (1) they didn't have my tires in stock, but it didn't matter because (2) they are not authorized by the tire warranty company to do service on my tires. They suggested I pay for the tires and service out of pocket then work with the warranty company to get reimbursed. My dealer tells me that's ridiculous - this is a Kia warranty and all Kia dealerships are qualified to do the work. So, 48 hours later, I'm using Kia Roadside Service AGAIN, but this time to tow my care from York Kia to Herb Chambers Kia. It's possible that the sales people may be reasonable folks and relatively honest, but do you really want to buy from a dealership whose service department that has no use for your business unless they can talk you into paying for tires or brakes you don't need? I'd rather keep driving out of my way for service and will be sticking with Herb Chambers long after I purchase my vehicle post-lease. More