Valley Subaru Of Longmont

Usually I deal with Chris when I get my oil changed, etc. Once, Chris wasn’t at the shop and this tech, told me that my car needed a $3,000-$5,000 repair. Don’t remember, but, it seems expensive and SHADY Once, Chris wasn’t at the shop and this tech, told me that my car needed a $3,000-$5,000 repair. Don’t remember, but, it seems expensive and SHADY. This is my third subi, last one was a 04, very good car with lots of mileage. Never had a problem. So, called Chris and brought my car when he was there, and guess what??? Nothing. He checked my subi, and it was great, no need of that costly repair. So, alway, always talk with the higher up at the shop. Shop manager (s) there are pretty honest. So, I will give them a 10 stars, not 5. Ritzma C More

DON'T USE THEIR SERVICE DEPARTMENT! !! Yikes - bought this car from this dealership in 2015 and have maintained the car really well for the past 8 years and recently took my car into the !! Yikes - bought this car from this dealership in 2015 and have maintained the car really well for the past 8 years and recently took my car into their service department for a wheel barring issue. They fixed the wheel barring issue but also told me that I had a small leak with my cam carrier under the car in a place where I "wouldn't be able to see the oil leaking yet". I was slapped with a 3100 potential bill to get this cam carrier fixed. I had my dad come in with me to pick up the car and when we started asking questions about the issue with the service tech (Jared) we were given vague answers that didn't make sense and were told "This just happens - Subarus weren't made to be driven in climates/altitudes like Colorado". After getting really no insight into the cam carrier issue I wanted to get a second opinion since this is a HUGE bill to cover. Took my car to the Subaru dealership in Loveland and turns out there is NO LEAK. The service tech at Loveland let me know that they couldn't find even a small leak on the car (he did mention that cam carrier fixes were an issue with Surbaru though) and that part of the car looked perfectly fine to him. I mentioned what the service tech at Longmont said and he said they were probably just trying to take advantage of us and add to their service revenue for the month. I am extremely disappointed at the Valley Longmont Subaru service department for preying on their clients, it is especially unfortunate that I purchased my vehicle brand new from this same dealership. I WOULD NEVER RECOMMEND YOU TAKE YOUR CAR HERE FOR SERVICE. Drive the extra 30 mins to Loveland and have HONEST people look at your car instead - super disappointed and will be sharing my experience with all my family/friends who drive Subarus up here. More

julie was very easy to work with remotely and professional. everything was done as promised professional. everything was done as promised More

The staff was great, very friendly. The unfortunate part is that when I went I went to register the new car I purchased, the title was processed incorrectly. I wasted my day off runni The unfortunate part is that when I went I went to register the new car I purchased, the title was processed incorrectly. I wasted my day off running errends for the DMV and the dealership. When I brought the paperwork to Valley they laughed it off as an "oops". I would say the attention to detail is that of children. It may seem trivial, but it was a sour experience. More