Riley Volvo Cars Stamford

If I could give negative stars I would. Horrible customer service and the GM is unprofessional and a bully. Stay away! Horrible customer service and the GM is unprofessional and a bully. Stay away! More

BEWARE! ! TERRIBLE CUSTOMER SERVICE- DISHONEST Purchased Certified Preowned 2020 XC90. 1 week later we had windows down for first time and thought we heard ! TERRIBLE CUSTOMER SERVICE- DISHONEST Purchased Certified Preowned 2020 XC90. 1 week later we had windows down for first time and thought we heard noise from rear tire but thought maybe just road noise. Then we didnt hear the noise for a few weeks then heard it again. 4 weeks after purchase we decided to have their service dept look at it to make sure it was just road noise. They couldnt squeeze us in until 10 days later!!! They inform us that alignment is off and rear tires have unevenly worn to the point of needing replacement. They said they will only charge us $724.62 plus tax for the 2 tires. We feel they should replace the tires at no charge when we drove only 1900 miles since purchase. They state they replaced the front tires prior to purchase but not the rear. Obviously this AWD vehicle the rear tires needed replacing too. We refused the work to be done and decided to go to our own tire shop! SURPRISE SURPRISE!! The alignment was not off!!!! See attached photo showing before and after alignment. Vehicle was already in alignment!!! That means Riley sold us car with bad rear tires. We told Jameson Riley we wouldnt use their business anymore and neither would our friends or family! He accuses us of threatening him (see attached photo) and keeps blaming us for not noticing noise until 1 week later and not coming in until 5 weeks later. He has since refused to give us any documentation from our visit to the service dept showing our alignment was off.... Why? Because alignment was not off! We got sold a car with bad tires. We ended up getting the tires replaced at a reputable tire shop and they did the job for very close to the same price that Riley said was "their cost".... This tire shop also told us that there is virtually no way the tires were worn that bad after our purchase and they too feel we were sold a car with bad tires. Riley Volvo is great and professional until they get your money! Once you sign on the dotted line ($42,000+).... They no longer are so nice and helpful. Again... AVOID this dealership and if you don't you will regret it later!!! More

This is my second time posting a review, because Volvo had it removed. Our car was picked up from our driveway by Volvo for routine servicing and returned to us with a 2 foot crack in the windshield. This had it removed. Our car was picked up from our driveway by Volvo for routine servicing and returned to us with a 2 foot crack in the windshield. This crack was not there prior. Volvo's protocol is to take photos of your car (as is all dealerships/car rental companies) BEFORE they drive your car to document any damage. This was not done, they said their app wasn't working but the valet had an iPhone so could have used his camera. They took a photo later at the dealership after driving our car, claiming it was likely a tiny chip that spread once on the lift. They called after service and said they could repair the crack for $1600. This crack happened on their watch, if they did not document any chip or crack before they drove our car, then it happened on their watch. They did not follow their own protocol and refuse to take any responsibility. The service department and dealership owner have been rude, unprofessional, and unresponsive. We have never been so disappointed with service anywhere, it is completely unacceptable to have your car returned from routine service with a 2 foot crack in your windshield. We own 3 Volvos, and will never return there. More

Poor communication. I feel like they were very Snobby and no sense of humor. Our car was delivered covered with armerall with mud under the wheel wells. They won’t I feel like they were very Snobby and no sense of humor. Our car was delivered covered with armerall with mud under the wheel wells. They won’t even return a Phone call. I Don’t Recommend. More

This service center had us in at exactly the appointed time and out on time. time and out on time. More

Since I bought my Volvo S60 over ten years from Riley Motors, they have been maintaining/repairing the car. They have always been prompt and reliable and their costs have been moderate. I especially valu Motors, they have been maintaining/repairing the car. They have always been prompt and reliable and their costs have been moderate. I especially value their Valet service, it saves me a lot of time and inconvenience. Based on my long term experience I highly recommend this dealership.. More

The customer care is always excellent at Riley Volvo. They provide pick-up and drop-off of the car owner, which is very helpful and appreciated. They provide pick-up and drop-off of the car owner, which is very helpful and appreciated. More

They are caring and personable! Their service department is honest and proud of the work they provide! Their service department is honest and proud of the work they provide! More

Parts department and service staff are very helpful, friendly and responsive. Paul was very helpful when my 100k service turned into a very, very large bill. He offered careful, impartial advice and w friendly and responsive. Paul was very helpful when my 100k service turned into a very, very large bill. He offered careful, impartial advice and was patient and helpful throughout multiple phone calls during the day. Service turnaround time was excellent as well. More

Have REPEATEDLY had bad service experiences with Riley Volvo. The service advisors are all helpful and friendly, but their technicians are sub-par, and their scheduling system is useless. I've had multipl Volvo. The service advisors are all helpful and friendly, but their technicians are sub-par, and their scheduling system is useless. I've had multiple instances where techs left screws off parts of the car, said they fixed issues that CLEARLY are still not functioning when vehicle is picked up, etc. The scheduling system is useless, because on MULTIPLE occasions, this situation has occurred; You book an appointment, show up at 8am to drop car off, and are told vehicle should be ready by end of day. Then you receive notification at 3pm(near time car should be ready), that vehicle hasn't even been brought up in to shop to be looked at and "they'd like to keep it overnight", only to take ANOTHER full day before they get it back to you. (as if people don't need their car for work, etc) More