Company Press Release

DealerRater Announces Winners of the 2015 Dealer of the Year Awards

Top U.S. and Canadian car dealers are recognized for online customer satisfaction reviews.

WALTHAM, Mass. – Jan. 26, 2015 – DealerRater, the car dealer review website for consumers, announced today the winners of its 2015 Dealer of the Year Award program. Award recipients are recognized for distinction in outstanding customer service based upon consumers’ reviews of their dealership experiences shared on DealerRater.com.

“Consumers have identified the dealerships that deliver an exceptional experience in the U.S. and Canada and we’re proud to recognize this top group of dealers on behalf of consumers.” said DealerRater CEO Gary Tucker. “New and used car shoppers, as well as service department customers write more than 35,000 reviews monthly on DealerRater, and these ratings and reviews are now seen by more than 14 million consumers each month. The dealers recognized today have earned the trust of their customers and shown that a great customer experience is a competitive advantage."

The highest scoring dealership in the United States is Klaben Ford Lincoln in Kent, Ohio. Earning a 4.875 out of 5.0 PowerScore^TM in 2014 with 723 reviews.

Bank Street Hyundai in Ottawa, Ontario has been awarded the 2015 Canadian Dealer of the Year. Earning the top score (4.781 out of 5.0 PowerScore^TM with 421 reviews in 2014) of all Canadian dealers.

The Dealer of the Year awards are based on reviews by new- and used-car shoppers and those who took their vehicles into dealerships for service. Reviewers evaluated dealers on customer service, quality of work, friendliness, pricing and overall experience. Dealers must have had at least 25 new reviews written on DealerRater.com during 2014 and averaged a minimum of a four out of five-star rating to qualify for the 2015 Dealer of the Year award. Award winners have demonstrated consistently high PowerScore^TM ratings for customer satisfaction, placing them in the top of their class. The PowerScore^TM is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2014 calendar year.

Listed below are the additional 2015 U.S. and Canadian Dealer of the Year Award national recipients within each brand category, while the complete list of winners at the state/provincial level is available on DealerRater.com.

United States

Acura:   Acura of Westchester – Larchmont, NY

Audi: Audi Coral Springs – Coral Springs, FL

BMW: Park Ave BMW – Rochelle Park, NJ

Buick:    Sullivan Buick GMC – Arlington Heights, IL

Cadillac: Paradise Chevrolet Cadillac – Temecula, CA

Chevrolet: Phillips Chevrolet – Frankfort, IL

Chrysler: Shuman Chrysler Dodge Jeep Ram – Walled Lake, MI

Dodge:  Savage 61 Chrysler Dodge Jeep Ram – Reading, PA

Ferrari: Boardwalk Ferrari Maserati of Plano – Plano, TX

FIAT: Rick Case FIAT – Davie, FL

Ford: Klaben Ford Lincoln – Kent, OH

GMC: Sullivan Buick GMC – Arlington Heights, IL

Honda: Bommarito Honda – Hazelwood, MO

Hyundai: Freehold Hyundai – Freehold, NJ

Infiniti: Flemington Infiniti – Flemington, NJ

Jaguar: Wilde Jaguar of Sarasota – Sarasota, FL

Jeep: Shuman Chrysler Dodge Jeep Ram – Walled Lake, MI

Kia: Bulldog Kia – Bogart, GA

Lamborghini: Lamborghini Dallas – Richardson, TX

Land Rover: Land Rover Dallas – Dallas, TX

Leasing Company: D&M Leasing - Mid Cities – Grand Prairie, TX

Lexus:   JM Lexus – Margate, FL

Lincoln: Klaben Ford Lincoln – Kent, OH

Maserati: Ferrari Maserati of Atlanta – Roswell, GA

Mazda: Mazda of Elk Grove – Elk Grove, CA

Mercedes-Benz: Mercedes-Benz of White Plains – White Plains, NY

MINI: Mini of St. Louis – St. Louis, MO

Mitsubishi: Kelly Mitsubishi – Emmaus, PA

Nissan: Carson Nissan – Carson, CA

Porsche: Walter's Porsche – Riverside, CA

RAM: Shuman Chrysler Dodge Jeep Ram – Walled Lake, MI

RV: Holman Motors, Inc. – Batavia, OH

Scion: Wilde Toyota Scion – West Allis, WI

smart: Tafel Motor Company – Louisville, KY

Subaru: Tucson Subaru – Tucson, AZ

Toyota: Tufankjian Toyota Scion of Braintree – Braintree, MA

Volkswagen: Luther Burnsville Volkswagen – Burnsville, MN

Volvo: Smythe Volvo – Summit, NJ

Used Car Dealer: Express Auto Spot – Phoenix, AZ

Canada

Audi: Audi of Mississauga – Mississauga, ON

BMW: Endras BMW MINI Durham – Ajax, ON

Buick: Ron Hodgson Chevrolet Buick GMC – St. Albert, AB

Cadillac: Budds' Chevrolet Cadillac Buick GMC – Oakville, ON

Chevrolet: Budds' Chevrolet Cadillac Buick GMC – Oakville, ON

Chrysler: Ontario Chrysler Jeep Dodge – Mississauga, ON

Dodge: Ontario Chrysler Jeep Dodge – Mississauga, ON

FIAT: Crosstown Auto Centre – Edmonton, AB

Ford: Oakridge Ford – London, ON

GMC: Capital GMC Buick Cadillac – Regina, SK

Honda: Parkway Honda – Toronto, ON

Hyundai: - Bank Street Hyundai – Ottawa, ON

Infiniti: Newmarket Infiniti Nissan – Newmarket, ON

Jeep: Airdrie Chrysler Dodge Jeep – Airdrie, AB

KIA: Kia On Hunt Club – Ottawa, ON

Leasing Company: Pickard Lane Leasing Ltd – Bolton, ON

Lexus: Lexus On The Park – Toronto, ON

Lincoln: Northway Ford Lincoln Brantford – Brantford, ON

Mazda: Bank Street Mazda – Ottawa, ON

Mercedes-Benz: Mercedes-Benz London – London, ON

MINI: Endras BMW MINI Durham – Ajax, ON

Mitsubishi: Bank Street Mitsubishi – Ottawa, ON

Nissan: Grande Prairie Nissan – Grande Prairie, AB

RAM: Airdrie Chrysler Dodge Jeep – Airdrie, AB

Scion: ToyotaTown / ScionTown – London, ON

Subaru: Subaru of Lethbridge – Lethbridge, AB

Toyota: Toyota On the Park – Toronto, ON

Volkswagen: Bramgate Volkswagen – Brampton, ON

Used Car Dealer: The Loan Arranger – Toronto, ON

Later this quarter, DealerRater will introduce an expanded annual recognition program for top dealerships in the U.S. and Canada as determined by consumer ratings on DealerRater.com and DealerRater.ca.  Recognized dealers for the 2014 calendar year will be announced in February 2015 and will complement the Dealer of the Year awards program.

Tags: dealer of the year, powerscore, nada