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DealerRater Announces the Appointment of Two New Vice Presidents

DealerRater today announced the expansion of the company’s executive team to include two new vice presidents. Bobby Gaudreau and Jeff Provost join the team as vice president of sales & marketing and vice president of customer service, respectively.

WALTHAM, Mass. – Dec. 9, 2014 DealerRater, the car dealer review website for consumers, today announced the expansion of the company’s executive team to include two new vice presidents. Bobby Gaudreau and Jeff Provost join the team as vice president of sales & marketing and vice president of customer service, respectively.

“Bobby and Jeff will help the DealerRater team further establish our site as a place to build trust between dealers and car shoppers,” said Gary Tucker, CEO of DealerRater. “As online reviews continue to have a greater impact on consumer purchase decisions, we’re confident that the experience and skill sets Bobby and Jeff bring to their new roles will help grow and shape our platform to meet the needs of dealers and their customers.”

Gaudreau will be responsible for DealerRater’s sales and marketing efforts, including expanding the company’s Certified Dealer client base so more car dealers across North America are represented on and engaged with the DealerRater site. Gaudreau will also lead efforts to further increase awareness of DealerRater among consumers.  DealerRater, with more than 1.6 million reviews, helps car shoppers feel confident about choosing a dealer to work with, even before stepping onto the showroom floor.

Gaudreau, with more than 15 years of sales and leadership experience in software and technology, joins the DealerRater team from the world’s leader in live video assistance, Vee24, where he served as vice president of sales. Prior to Vee24, Gaudreau was the vice president of sales for IMN, a digital marketing company serving automotive dealers. Gaudreau received a bachelor’s degree from Keene State College and an MBA from Northeastern University. He is currently working to complete a master’s degree in Organizational Behavior and Administration at Boston College.

Provost will be responsible for all of DealerRater’s operations – customer service, moderation, implementation and dealer experience. These initiatives directly support the company’s goal of building trust between car shoppers and dealers.

Provost has more than 14 years of experience in customer-focused operational roles for both start-up and enterprise organizations. He joins the DealerRater team from FitLinxx, an industry-leading provider of wellness applications, wireless activity monitors and health tracking devices, where he served as vice president of operations. Previously, Provost served as the director of operations and customer support at Pongo Resume, a full-service website for active job seekers and career-minded individuals.  Provost has held a variety of leadership positions in the customer service department of international retail giant Staples. He received a bachelor’s degree in business information systems from the University of Massachusetts.

Gaudreau and Provost will report directly to Tucker.

 

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Tags: gaudreau, provost, certified dealer