Very Helpful and knowledgeable Staff especially with Abdul, the Service Advisor who was the initial contact and throughout the service process. Abdul was in constant communication through out the repair process, and went out of his way to facilitate the whole experience. ....Terry

I bought my Lyric Aug 2024 and John from Sales was amazing had a great experience and he is now the manager. The service experience was awful and all they care about is to sell new services the covered services were not done and even when I reported them to management. I service my car at collingwood and Oakville even though I love in Markham because this is not cadillac service. Will never buy a car from them again

Posted on Google reviews I would like to share my experience in hopes that it prevents others from encountering a similar situation. My vehicle’s Infotainment system failed to work as expected, prompting me to seek assistance from the service department. Despite assurances from the staff that the issue had been fixed, I discovered upon using the system that it remained non-functional. When I notified the Service Advisor that the problem persisted, I was told that the system itself was working and that the cable connecting my phone to the Infotainment unit was the culprit. Acting on this advice, I purchased an Apple cable directly and returned to the service department for further assistance as it still was not working. Once again, I was told that the cable was causing the problem. To rule out any doubt, I bought a second cable from the Apple Store, but the issue continued. Seeking further help, I contacted Apple Service. Through their support and thorough troubleshooting, it was determined that the real problem lay with my iPhone—which was purchased new in May 2025—not with the Infotainment system or the cable. Apple subsequently replaced my phone, after which the system started working as it should. I would like to point out that it was never suggested that there might be an issue with my phone. Altogether, I spent $400 on this matter, which included a $185 diagnostic fee. Unfortunately, these expenses did not resolve the underlying issue, leaving me dissatisfied with the outcome. Response from the owner” Hi Louise. thank you for taking the time to provide context and for your persistence in working with your Apple Store to identify the root cause of the issue. We understand how frustrating this must have been and we're happy everything is working as it should. Safe travels. My response: Yes I think anyone would be frustrated paying $400 for nothing. I’ve been a loyal GM Chevy for over 40 years but this one experience has changed my mind.

I appreciate your cooperation and consideration of my problems, Anthony, the used car manager. I truly appreciate it. I had to drop the car off at the dealership to get the software updated after receiving a recall letter from the manufacturer. I discovered the issue still existed when I received the car that same evening, and I'm not sure how to call to pick it up. And in order to correctly update the software, I had to get my car to Newroad once more, which was difficult for me because of the hours of my job’s hour. Anthony tried his best to provide me with all the facilities after I expressed my concerns to him. Having you should make Nowroad proud. Once again, thank you for your assistance and good luck.

Very knowledgeable and helpful staff. I dealt with Martin on the used car lot. Great guy and very good at his job. Car was exactly what I expected and there was no surprises. Excellent car. Would definitely buy from Martin again.

Very easy to deal with Rapid assessment of trade and firm quote to deal with