Beware of Aftermarket Mandatory Options Yes, be prepared to pay for $1500 or more of mandatory aftermarket options when purchasing a new car here. For some reason they will charge you (and not at dealer cost) for aftermarket tint, hood chip protection and a mandatory warranty on the rims ($500 to $600 each). This was not pointed out to me at time of purchase. These things should be optional. But, I guess they can get a away with it in this "take it or leave it" kind of car market. That's pretty shady. The sales manager was supposed to call me back about this but never did and I'm not surprised. If you are planning to purchase a new car and have time to look around I would check out other dealers and their charges, if any. On the plus side, Jim was a good salesman and helped us find the car we wanted. Not allot of other salespeople did at other dealers that we had been too. Due to the mandatory aftermarket costs though, I won't be buying another GM car here.

Russel Turner, Dean Fera, Ryan Bugelli, Angelo Blandisi, and the entire staff at city make you feel like a part of their extended family. I’m absolutely thrilled with the customer service I get from everyone… but this time in particular Russel went above and beyond to make sure my car buying experience was 10/10. Not a bad word to say about them.

Great service today from Louis Kataras and diagnosing team to quickly get me back on the road again

City Buick cadillac dealership at Victoria park and Lawrence has provided me with the best and consistent customer service experience. Josh has set the bar high with any and all questions or service bookings he has provided me with. I have and will continue to promote their service to friends and family. Thank you Josh for all your phenomenal help. Daniel P

Had a flat tire and needed a new one. Was directed to Elena Christopoulos, as my consultant was not available. Elena was speedy, and efficient Had new tire ordered within a very short time. had to leave car until next day, fixed early in the morning and was called that the car was ready. Thank you Elena

Went to buy 2022 Yukon. Called first to talk to them. Said they had one on the lot. Drove an hour to get there. After I told them the amount of down payment and trade in for my vehicle which was very low in my option and then said I had a GM employ's discount, Then he said I would have to buy an extended warranty to get it at this time or else I would have to wait 6 to 8 months to get the vehicle without the warranty. Nothing but BS. They are just trying to get their money back from the GM discount. Grab my keys and left. What a waste of time.