A Masterclass in Inefficiency and Predatory Service Practices ​I would give zero stars if it were an option. My experience at City Buick Chevrolet Cadillac GMC has been an absolute nightmare of poor scheduling, non-existent communication, and what feels like an attempt to exploit customers for exorbitant fees. ​I arrived for a 7:30 AM scheduled appointment for an oil change and to address a cruise control issue that, interestingly, only started malfunctioning immediately after my last service here in January. While I’m not saying they did something wrong during that visit, it is a very strange coincidence that a perfectly functional system began failing the moment it left their shop. ​Despite being there first thing in the morning, my vehicle sat untouched for over eight hours. I had to initiate every single follow-up myself throughout the day. It wasn't until 4:00 PM—nearly a full work day later—that I was finally told they "did an initial diagnostic" but couldn't find the issue. ​While they charged me $105 for the oil change (which was fine), they also charged $199++ for a "diagnostic" that provided zero value. I wasn't even given a full diagnostic report; instead, I received high-level notes that simply repeated the exact symptoms I had already explained to them when I dropped the car off. At this point, I’m not even sure a proper diagnostic was actually performed. ​To make matters worse, the "solution" they offered was a $399 "detailed diagnostic" fee and a demand to keep my car over the entire weekend. They want to charge me double the standard rate to find a problem they were too disorganized to even look at during my actual appointment window. ​There was zero urgency or empathy from the staff regarding the delay they caused. They seem perfectly content to let customers incur mounting rental car costs while they "guess" at a fix they can't even guarantee. If you value your time, your money, or your sanity, stay far away from this service department. They take appointments they have no intention of keeping and then try to bill you for their own lack of productivity. Unprofessional management and a total lack of accountability.

Just had a service done...a downgrade from what I have experienced over the past two years...work order specified set tire pressures to spec...was not done. Times I was given for completion of work were way off. When I got carback I had to adjust rear view mirror, seat, steering wheel...never had to do that before. Shows a lack of attention to detail....not the City of old.

Dealership damages your car during routine service, and manager admits if we follow all proper procedures for every repair they would take forever and not get enough done in day.... so if you want a dealer who cuts corners to pad thier bottom end bring you car here. But be warned they will blame you for thier imperfections

I would not recommend this dealership for service. Bought this vehicle used from a different GM dealership with 2 year extended warranty which runs out in another 2 months. Drove the vehicle for less than 5000km and had to have air conditioning recharged. Just over a year later and less than 10,000km later I had to have the air conditioning recharged again. Out almost $1000 with no leak found by the dealership. Will never buy another GM vehicle again.

Will provided excellent service by keeping me informed iabout the issues and progress on my car in a timely manner. All attendant should have his mannerism and approach in dealing with their customers. Thank you Will..

Beware of Aftermarket Mandatory Options Yes, be prepared to pay for $1500 or more of mandatory aftermarket options when purchasing a new car here. For some reason they will charge you (and not at dealer cost) for aftermarket tint, hood chip protection and a mandatory warranty on the rims ($500 to $600 each). This was not pointed out to me at time of purchase. These things should be optional. But, I guess they can get a away with it in this "take it or leave it" kind of car market. That's pretty shady. The sales manager was supposed to call me back about this but never did and I'm not surprised. If you are planning to purchase a new car and have time to look around I would check out other dealers and their charges, if any. On the plus side, Jim was a good salesman and helped us find the car we wanted. Not allot of other salespeople did at other dealers that we had been too. Due to the mandatory aftermarket costs though, I won't be buying another GM car here.