Took my vehicle in to have recall service work done. The work was completed and the staff has friendly and communicated with me through the whole process. Excellent job will recommend Sunshine Mountain Ford to my family and friends.

If there was an option for less than one star I’d pick that. Literally the worst customer service and purchase experience of my life 47 years on this earth and I’ve seen some awful stuff but this place should win an award for worst dealership in Canada. Delivered a leaky vehicle full of water and after driving up and down the island several times over almost a month after purchasing the vehicle dealing with repairs they gave me one final kick in the nuts and left me with barely enough gas to get to the gas station in the hand off at the Campbell river dealership not involved just a handoff point I will never walk into another Ford dealership again as a result of this experience. If you are shopping for a vehicle skip this place you are literally better off going anywhere else. Got a lot to say but the coles notes version is skip this dealership if you value your money and time and want an experience that isn’t a hassle.

Over the years we have bought three vehicles from Troy. The experience has always been. outstanding as he is a great guy to deal with. We find him very approachable, helpful and honest, and he will go out of his way to help you find exactly what you want and need.

I went to pick my Ford Explorer ST 2021 only to discover the controls on the windshield was starting to fall off. it took four months to get that fixed. since that time we have had multiple problems with this vehicle, for example rear backup assist and backup camera not working and failing mostly every day. I’ve had the SUV in many, many times and the SUV still does not have reliable backup assist. Now the locks are acting up. They frequently do not come open and sometimes we have to climb over the front seat to get to the driver side. Other things are failing. For example, the radio sometimes won’t turn off. When backing up, sometimes the indicator on the dash says there is an object behind the SUV and the car slams to a halt (there is nothing there!). 18 months later, we are still dealing with the back up camera failing, doors not locking or sometimes not opening and controls failing. Also, the battery cannot hold a charge and when it drops to 80% the SUV computer chip says that to preserve the battery charge, the computer on board is shutting down all nonessential features. Very disappointing. This dealership knows about these faults and yet the service department turns the car back to us at the end of each day. I wonder, if we had an accident because of these faults would ICBC say that’s OK? I think not. Would ICBC pay for repairs to the vehicle and any injuries to people in the vehicle? Steve Marshall Ford seems to think this is OK, and says we just have to wait for parts to be found!! 18 months later? (that our car is unsafe, that our car slams its brakes on for no reason, or that the display panel for the camera blanks to blue screen and the doors don’t lock securely. we are very frustrated -our brand new vehicle first in 40 years, and it’s been a lemon from day one. So upsetting!

I purchased a new 2012 Ford Focus titanium back when. It had an issue with the transmission and I asked them to look. They reprogrammed the tranny and told me to come back after 12000 km but it did same thing when I left the lot. The tranny issue was common due to faulty seals but it took 2 years to get it fixed. The service manager was difficult and it wasn’t until I told him I was going to park it in front of his doors before I got satisfaction. Will never buy another Ford product.

Kurt was a great salesman! He has been very nice and courteous the entire time and it’s clear that he really tries his best when dealing with you and your car.