NOT RECOMMENDED - double charging is not a fair play. They charged the extended warranty provider and suggested that a portion was not covered. The warranty provider clearly advised me that they paid for the entire repair and the dealer is "double dipping". The Thornhill service manager ( Mr. Jacob) did not return my calls. If the dealer is not busy it does not mean they have to find creative ways to over charge the customer.

EXTREMELY RUDE SALES MANAGER NAMED QAISER. Falsely accused my husband and I for breaching “contract” and wouldn’t let us talk. Would speak over us and even called us a liar!! Super defensive when we asked for a refund of our $1000 deposit we put on the Cadillac Lyriq that we cancelled the deal for right before the vehicle was ready for us. Extremely unprofessional behaviour by Sales Manager Qaiser. Also, my husband is new to Canada and due to a language barrier he misunderstood that the sun roof opens, when he later found out that it doesn’t open, he cancelled the deal. As per Sales Manager Qaiser, my husband should always have a translator with him or someone who speaks English and understands English properly as this whole language barrier is not their problem. How could one even say all these rude things to clients?! Im shocked by their rude demeanour towards clients. Cadillac please hire qualified professionals.

They can not fix my electric lyriq. They sold me dented car first. In the process of fixing the dent they xxxxed up my back up camera and again i dropped the car to them. In the process of fixing camer the whole wiring system they ruined. And after several months i still do not have my car. Sham full. I am going to get a lawyer tomorrow and will sue them. Enough is enough.

I just figured out that the 2008 Cadillac I bought there in 2014 had the speedometer rolled back by about 120K not impressed!

My Service Rep, Luciano Rotondo I have dealt with since 2017. That involved my late 2017 Acadia purchased there and my present 2018 Acadia bought used elsewhere. On my visits for service he has always kept me updated on the status of my vehicle whether I chose to stay at the dealership or go home. I know some repairs take more time than others. Additional problems that have cropped up, he has always called me, detailing them and the costs involved. Overall he has an excellent rating in my opinion.

Upon my slightly early arrival for my 1300 hours appt., I was immediately greeted by Enza who already knew my name. Her instructions to me were direct , succinct and delivered in a very friendly manner. Five Stars to her when dealing with me.