I met Taylor had very detailed specifications add on to my truck she got it all done great job by her and went out her way and gave me highest trade in in whole city great outsourcing job Taylor thank you

The commercial/sales customer service has been extremely unresponsive and disengaged while I was dealing with my palisade lease buy out. By a very wide margin, this has been the worst experience I've had with any dealer in Ottawa to date.

My vehicle (2017 Hyundai Santa Fe Sport AWD) was at this dealership for several weeks for a repair covered in part by an extended warranty. The car was released to me on October 31, 2025. Immediately after pickup, I noticed: A persistent low battery warning on the dashboard The oil change reminder was not reset despite servicing The windshield washer fluid was not working These issues were reported to the dealership multiple times and I was told the battery warning was “normal” and would resolve. On the fifth day after release, while driving to work with my wife in the vehicle, the car stalled in the middle of the road, creating a serious safety risk. The vehicle had to be towed back to the dealership at my expense. During towing, the operator pointed out that the battery was loose. Back at the dealership, I was informed the alternator was now damaged and required replacement. The alternator repair was billed to my extended warranty, and I had to pay out of pocket for a new battery, in addition to towing costs. From my perspective, the sequence of events—issues immediately after release, repeated reports being dismissed, and a subsequent roadside breakdown—raises serious concerns about the quality of the initial repair and post-repair checks. I sent a formal demand letter requesting reimbursement of my out-of-pocket costs (towing and battery). The dealership has not responded. I also sought legal advice. I was advised that while there may be a basis for a claim, the cost of litigation and difficulty in quantifying non-pecuniary damages would likely outweigh the financial recovery. For that reason, I did not proceed with a lawsuit. I’m posting this to document my experience. If you use this dealership, I strongly recommend: Carefully inspecting your vehicle before leaving Following up immediately on any warning indicators Getting a second opinion if something doesn’t seem right

I purchased a 2023 Kona in February. I made it clear several time that i did not want extended warranty or insurance. The Finance Manager kept fine tuning the interest rate, payment, and told my my financing was tied to these add-ons, which turned out to be false. I felt pressured and ended up signing the agreement. I contacted the sales manager and was basically told that she followed a clear process and the agreement could not be ammended. Spend $6k more than what I wanted, with no accountability on their part. On the up side, Michael, my sales rep was excelent. Courtious, respectful and supportive. Beware of high pressure sales tactics.

What should have been a straightforward purchase turned into a very disappointing and misleading experience. I was very clear from the beginning that I wanted a clean deal with no unnecessary add-ons and the lowest possible total financed amount. Instead, the focus kept being on slightly beating another dealer’s payment rather than actually improving the structure of the deal. One of the most frustrating parts was how the refund on my existing Hyundai Protection Plan / warranty was presented. The impression I was given was that I would need to purchase a new, more expensive warranty product in order to properly make the refund work within the deal. After comparing elsewhere, another Hyundai dealer was able to handle the exact same situation much more transparently and simply by structuring the deal properly and offering a lower-cost option instead of pushing a more expensive product. That made it hard to trust that the advice I was being given was actually in my best financial interest. In the end, another Hyundai dealer was able to reduce my total financed amount by roughly $5,000 to $6,000 while also keeping the deal much cleaner and more transparent. That showed me that what I had asked for was possible all along. As a returning customer, that was frustrating to realize. My advice to others: do not focus only on the payment. Always ask for: • total amount financed • interest rate • full breakdown of add-ons • what is actually optional • how refunds, warranties, and credits are actually being applied A good dealership should help customers understand the full financial picture, not just sell a payment

Chris and Alex are amazing, they made my purchase so easy , love my new kona