1200 Baseline Rd
Ottawa, ON K2C 0A6
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The worst dealership ever. Do not wash Cadillac do not have loan cars despite pre-booked appt. Takes hours upon hours to service vehicle despite early appt.
The entire sales team is dishonest. A deposit was placed on a vehicle in December 2020. In August 2022, we were told we would be second on the list and to start the process to value our trade. A month passes by with nothing, forcing us to take it to the Sales Manager Jason Lucas. They lie, mislead and cost buyers money as they were unable to honour any commitment. Jason's professional response, we can give your deposit back. Well done! You should never deal with this dealership, they act like old school used car sales people. They always back track and give you BS. Not an honest sales person in the group. They always blame the customer?
They screwed up my wife's car and how they say they can not even look at it for two weeks.
Same as others I see on here- Truck taken in for routine summer tires switch turned into a panic to completely replace the front brakes including rotors which were fine- over 1200 for engine flush and brakes and tire change..actually threatened us saying that unless we had the recommended service done with THEM that we would void the extended warranty in the future and its a newer vehicle. Classic upsell BS and taking advantage of a woman..will never go here again and intend on telling as many people not to either.
We bought our GMC Terrain from this location and every time we had to take it in for service, we were dreading the visit. They lie about how much repairs will cost and when we bought our vehicle, the finance office lie about the deal that you're actually getting. Our vehicle would go in to get serviced and come out of the dealership with more issues. I would not recommend this dealership and definitely do not get your vehicle fixed/serviced by them.
Purchased 2018 camaro , paid fair pre owned certified market value for it realizing it wasn’t a pre owned certified , opened up the glove box no owners manual , only 1 key (other one was suppose to be in mail) from salesman , they were short on the lien payout on paper multiple employees said they’d reimburse it but kept giving me run around, told me to download owners manual from online on a 47600$ tax in car , worse experience I’ve ever had from a dealer 0/10 , get everything on paper cause nobody’s word is worth 10 cents here!!
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