Arrived 1 week ahead of appointment for an oil change. Efficiently added in and on the road shortly.

We had an appointment to drop a truck to repair a GM recall. We dropped the truck off at 8. We said if you have time change the oil and rotate the tires. At 1pm we called to see if the truck was ready. Could not get an answer in service the lovey girl in reception went back and told us they were all on lunch. At 3 called back and was told the truck was close to needing brakes and the brake booster needs to be changed. And they didn't have time to do any of it today. It went in to get the brake booster replaced that was the recall. The truck had to stay there another day. When we picked it up, they charged to rotate the tires which never happened. They did take that charge off after we said they didn't do it. This is a work truck, and we had an appointment we thought. But we were told because it was a drop off there was no appointment. Just very disappointed and this is not the first time at this dealer ship.

The person that I dealt with explained everything in detail and my wife and I left the dealership with all our questions answered. But the sales person seemed to now that I would have more questions and he impressed on us that any difficulty or question we would have, just call him and set up an appointment to show us the how to that we would ask. He knew the product extremely well and what had to be done to make all the connections that would work for us.

After spending +$500 in labor to have my break pads and rotors replaced, and driving my family around for several weeks, I come to realize they forgot the bolts on one of the calipers. Complete incompetence! Not even an apology! Horrible customer service, and even worse "certified" repair service. I will never return, and I urge everyone else to think twice before trusting them with their vehicle. Your safety deserves better!

Fantastic service experience! Easy and very quick getting my vehicle back to me and fixed

Worst experience I have ever had with a Chevrolet dealership. I am from the maritimes and working (tourist) here in Kingston area. I am driving a 2024 SUV. Never realized how incompetent people can be. These types of people would not be able to keep a job on PEI. Spent all day telling me what they could not do for me…not what they could do to fix my problem. Took my vehicle else where, so pleased with the service I received. Thanks!