Bought a previously owned truck for over $52 000 and it didn't come with a knob for the stereo so I can't even turn it on. And at no point did they tell me there was only one key because cars usually come with 2 keys standard. The day I went to pick it up, they let me know there was only one key, after I had signed all the papers and paid my down payment. Easy fix right? No, it turns out the salesperson I dealt with, Mo, said they could order a second key for me but then texted later and said that since it was a used vehicle, I had to go to Toyota and get another key myself. After charging over $5000 in hidden fees, they were too cheap to even get me another key, and a know for my stereo system so I can at least turn it on. This matter could have been handled much differently. Never buy a vehicle here.

They will add in hidden fees for $600 only at the bill of sale. Even after you've negotaited a price PLUS GST ONLY. Liars and took advantage of the fact that I came in from out of town to purchase the vehicle.

Absolutely awful! Take advantage of you! Had problems an hour after leaving the lot with rotors and breaks and would not fix the issue. Safety issue! They ignore you and have worst costumer service ever! DO NOT BUY FROM THEM!!!!

GO to freedom Ford reviews started review 13mth ago but on here I'll go to today,payed 63000 plus gst and 4000 for EXTENDED WARRENTY,,not only has freedom refused to fix,so has many other Ford's,I guess they figured first canadains problem soon,and even though I was honest with WARRENTY company fearing they wouldn't cover,and in August fear was reality they said has to do all repairs,Tried for 6 weeks to get into Sherwood Ford,phone WARRENTY back told me to stand up for myself,I have sent over 50 emails to Ford first 4 months,100 with WARRENTY,500 atleast to freedom Ford,even went to AMVIC, no way they can sell 70 thousand lemon steal my WARRENTY money,mean while it can no longer even go to corner store,in the whole year scared to drive never went on highway never took over 50kms and thank God as they STEARING SNAPPED out then snapped in broken but could steer then lost brakes then traction control and heater went off then came back it sounded like a boom,I've contacted all asking AMVIC how they can rob me 67000 on truck 4000 on WARRENTY knowing from day one when the heat OR core blew they were never going to cover,and now I pay 30 a day for cabs and the truck is toast,I was told get a LAYWER if I had 20 grand I'd just fix truck,all electrical gone battery was gone in July Koch charged it for me even under WARRENTY no replacement,running boards not working they don't put motor in they put on grease,gear shift moves on its own,alligment can't charge you it will just go out again under WARRENTY wouldn't even look at bent tires,they were willing to start ripping transmission apart 6 weeks later but only if I could get there they knew I wouldn't go on highway asked if they would contact freedom to get them doing all transmission alligment electrical all that's needed ,they said they can get threw own parts I have many to fix.i only drove truck 1800 kms since July,they also kept 16 days so they didn't have there guarantee, SO I ASKED,BEG IF YOU WANT A FORD STILL DONT GO TO FREEDOM FORD,they also did 945 dollar math error on contract and kept that too.

Stay far away from this dealership. Tons of horrifying reviews. Awful place to go. Run the opposite direction as fast as you can. They are unprofessional and misrepresnt mechanical inspections. Trust me, stay away

Apparently Freedom Ford has never heard of AMVIC or "The advertised price is what you pay". I helped a friend buy a new vehicle recently. When she got to the point of finalizing the deal, the price had mysteriously jumped up by over $700. The sales manager at first blamed us and said our calculations were wrong. After I pressed him, he showed me his work sheet where he had added extra fees to the advertised price---$199 dealer fee, tire tax, A/C tax, etc. He insisted that because the advertised price had "+FEES" printed below the price, they were allowed to add extra fees. I pointed out that AMVIC specifically does not allow dealers to do this. A phone call to AMVIC this morning proved that I was 100% correct and what the dealer did was illegal.