Cory Emily Sajae and the whole service team are amazing. Super helpful, listened to my concerns, helped find best solutions, and were ready to help immediately. Highly recommend. Thank you for all you do!!!

My experience with this dealership’s service department was very disappointing. Communication was poor from start to finish, and I was repeatedly left asking basic questions just to understand what was going on. The service advisor I dealt with was Sam Saad and his tone was dismissive and unprofessional, and even after speaking with a manager, the behavior did not improve. After work had already been started on my vehicle, I was informed that due to “safety reasons,” I could not take my car unless additional repairs were completed. This was not clearly explained in advance, and I was not given proper alternatives, which made the situation feel pressured and unfair. When I received my vehicle, it was returned dirty and did not appear to have been handled with care. I was also handed a damaged metal part from my car without any packaging, which was careless and unsafe. In addition, the final paperwork and recommended services were not properly explained. Following my initial review, management (Dave the GM) responded but focused on how busy they were rather than taking full accountability. Being busy is not the customer’s responsibility and does not justify a lack of professionalism or respect. Overall, this dealership demonstrates poor communication, lack of professionalism, and inconsistent service standards. I would not recommend their service department.

Professional services and high-end treatment from the seller doha and manager Abdoul .Thank you for all

Concern About Unjust Fees and Unprofessional Behavior by Sales Manager I'm writing to express my deep frustration with the sales manager (Mr. Hussein H.) at Donnelly Kia. This has been one of the worst dealership experiences I've had since I started driving in 2000. I'm extremely disappointed and strongly recommend that anyone considering a lease buy-out do their research and reach out to other dealerships or contact Kia Canada/Kia Finance before proceeding. I initially visited Donnelly Kia to lease a new vehicle, as my current lease was ending. However, for reasons unrelated to my frustration, I decided to buy out my leased vehicle instead. I was informed that a safety certification was required for the buy-out, which I obtained through the dealership. (Side note: since the replacement of my rear brakes at the safety inspection, my previously smooth brakes are now pulsating. I'm currently in touch with the service department to resolve this, as I paid for new brakes.) Once the car was certified, I was invited into the sales manager’s office to finalize the lease buy-out. This was my first experience with a lease buy-out, so I was unfamiliar with the process. The sales manager began calculating the buy-out amount and added several charges, including: - A $599 admin fee - Two auction fees: $400 and $265 - Licensing fees I questioned the auction fees, as my lease contract clearly stated a $325 buy-out administration fee. The sales manager insisted the fees were standard and justified them by claiming that Kia Canada doesn’t allow them to sell leased vehicles directly to customers. According to him, the car had to go to auction, which required those fees. Skeptical, I asked for the exact amount needed for a bank draft and explained that I intended to contact Kia Finance for clarification. This triggered a heated reaction from the sales manager, who said, “Call wherever you want; this is how it is.” He then handed me the total amount scribbled on a Post-it note, explaining that his computer couldn’t print it. After obtaining the draft from my bank, I contacted Kia Finance. They confirmed that the auction fees were unusual and advised me to consult other dealerships. They also mentioned they would follow up with Donnelly Kia directly. Kia Finance suggested that either I misunderstood the situation or the sales manager was inexperienced. I reached out to other dealerships and found that *none* charged auction fees. Some did attempt to increase the buy-out admin fee above the $325 specified in my contract, but no one else added auction-related charges. Soon after Kia Finance contacted Donnelly, I received a call from the same sales manager. He was clearly agitated and raised his voice, saying, “Come get your registration papers. I won’t do your job. Go wherever you want.” I calmly explained that I hadn't filed a complaint but had simply asked Kia Finance for information. Despite this, he repeated his demand in an unprofessional manner. When I went to the dealership to collect my registration documents, the sales manager ignored me entirely. I then spoke with the general manager, Mr. Dave, and expressed my concerns about the sales manager’s conduct. I emphasized that while mistakes can happen, professionalism should never be compromised. Mr. Dave agreed to investigate and took down my contact information. The following day, Mr. Dave called to inform me that Kia Finance had confirmed the auction fees were not valid and should not have been charged. This made me wonder how many other customers may have unknowingly paid unnecessary fees. Thankfully, this negative experience led me to Andre at ‘Turpin Kia in Carleton Place’. Andre provided exceptional, transparent service. He processed the lease buy-out without adding any bogus fees, honored the original lease agreement. Finally, I wish I could say I had a positive experience at Donnelly; one person's attitude can shape the entire situation. This should be taught in textbooks.

Beware of Dishonest Practices at Donnelly Dealership (Ottawa) I leased a 2023 Kia NIRO EV from Donnelly Dealership on July 13, 2023. At the time of signing the lease agreement, I was not properly informed about any warranty. It was only one month ago, while reviewing my contract to evaluate my future options (keeping or trading the car), that I discovered a $3,000 charge for a warranty I neither requested nor agreed to. When I contacted the dealership to clarify, they refused to refund the charge, claiming I had signed the contract. But here’s the truth: I was never explicitly offered the warranty, nor did I authorize it. I never received a physical copy of the warranty contract at the time of signing. When I complained, they suddenly sent me a warranty contract by email, a contract with my signature — a document I had never seen before. I now remember that they handed me a stack of papers and told me to sign them, saying they were all the same — a clear tactic to deceive. Worse still, the manager responded by supporting the dishonest actions of his salespeople, showing no willingness to address the issue. I am currently gathering all the negative reviews about this dealership’s misleading practices across various sites to prepare a formal complaint with OMVIC. If we do not complain to OMVIC, this dealership will continue deceiving customers. If anyone else has experienced this or something similar, feel free to contact me. I will share my complaint template so you can replace your details and file your complaint. This is the only way to stop this dishonest dealership.

They should not be in business. Not selling cars, not servicing them, nothing. If the industry had any robust regulations, the would not be They are incapable of telling the truth.