I purchased a used 2021 Ram ProMaster from Dilawri Chrysler Jeep Dodge Ram at 370 West Hunt Club Road on March 18, 2026, and this has turned into by far the worst vehicle purchasing experience of my life. Only 33 days after taking possession of the vehicle, and after driving just 3,202 km during my ownership, the transmission suffered catastrophic failure and required complete replacement. What makes this situation even worse is the complete lack of support and communication from the dealership afterward. Emails and phone calls eventually went unanswered, and Hussein, the Used Car Sales Manager who had been handling the file, effectively disappeared from communication altogether despite the seriousness of the issue. The problems also extend beyond the transmission failure itself. The dealership failed to complete agreed-upon repairs before delivery. The driver’s side mirror was supposed to be replaced as part of the sales agreement. First, I was told the mirror would arrive in mid-May. Then I was told mid-July. Months later, the issue still remained unresolved. To make matters worse, the third-party warranty sold to me with the vehicle turned out to be essentially worthless when I actually needed it. After a catastrophic transmission failure only a month into ownership, I was still left paying out of pocket for major repairs on a vehicle that failed almost immediately after purchase, all while simultaneously being ignored by the dealership. I have purchased vehicles before, including through private sellers, and I can honestly say I have had smoother and more trustworthy experiences buying privately than dealing with this dealership. The lack of communication, failure to follow through on contractual obligations, and overall disregard shown toward me as a customer have been unacceptable. I am giving this dealership 1 star only because it is the lowest rating I can give. I strongly encourage anyone considering purchasing a used vehicle from this dealership to thoroughly inspect everything, get every promise in writing, carefully consider how post-sale issues may be handled if something goes wrong, and ultimately consider purchasing from a different dealer altogether.

Dante was an excellent salesman. His knowledge was exemplary. He was polite and very personable. I had a great experience with him and would recommend others to see him for sales. Couldn't have had a better experience. Thanks Dante and the Delawri team. Bruce

Poor service and dishonest sales and service managers. False information on the bill of sale and they supplied fca false information as well. Fca also was no help. Do not buy from Dilawri auto group or any brand owned by stallantis

This service department is shockingly dishonest. They have flat out lied about the work that was needed on my vehicle and subsequently the work that was done. I have doubts that they have completed all the work that I have paid for and will have my vehicle reviewed by another verified technician to confirm my suspicion and will be back here to report the findings. Beware.

Do your homework, service is nonexistent, FCA Canada will not look after you! You are on your own if you need Chrysler to look after you and be aware they are the only car manufacturer that has pulled out of the consumer protection agency for cars. Should tell you something! Buy a truck that stands behind their product, should have bought a Chevy.

Take your money elsewhere! They sold me a BRAND NEW Ram, loved the vehicle, however 7 months later I find out it has $25k+ in damages recorded against it on Carfax. The entries were never disclosed to me during the buying process, I'd never have bought the vehicle if they had been. I went to the dealership to seek a resolution and all I was told was "we'll see you in court". Take your money elsewhere, don't do business with these people.