10120 178 St
Edmonton, AB T5S 1P5
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Booking a service appointment experience is awesome. Finding a spot of my preference time and day is easily granted. I am happy the way they communicate and they even gave me a call, reminding me of my upcoming appointment. I highly recommend their service and professionalism. Thumbs up!
This dealership is total crap. Please be wary of getting especially a used car there. After I got a Kia Sedona 2016 SXL, I discovered the backup camera was not working. One of the sales supervisors lied that it was a dummy camera fixed on the car even though the backup camera was mentioned as part of the car's fearures during the inspection. I had to take the car to a KIA dealership and discovered that the camera just to be fixed which I did at my cost. I got two reminder calls yesterday, after setting up an appointment to get a new keyfob programmed, only for me to get here and be told that it could not be done. The communication chain there is completely broken and service delivery is so poor. The customer service guy I spoke with this morning was so placid and unempathetic at all. I've had one issue or the other to deal with since I got this car from them and it's been a journey of pain. Please avoid them if you can.
Stole thousands of dollars off me saying they will apply all this protection package items. I only received the 3M because it's visible. None of the other products were applied and another dealership verified this. Attempted to talk to sales, finance and sales manager and I wash brushed off with the reply oh well you signed the sales contracted already
Worst service ever . You have to call multiple times before anyone answers and if u r lucky and anyone answer either they put you on hold for 10 min or someone will give u attitude
Absolute the most unhelpful congregation of humans I have ever encountered. Couldn't get my down-payment fast enough, and offered zero service from the minute the check was cashed. I have been trying to get a windshield replacement; which is paid for multiple times over through the protection packages I paid for on the vehicle, for over 4 and a half months. Every person I talk to promises to follow up promptly and then does nothing. Everytime I call, text, or email; I start this process from scratch. I have stated several times I would rather someone do thier job, than waste my time writing reviews like this one. Do not buy a vehicle here. Everytime i get an oil change, i leave miaaing bolta from my skid plate. And these are only half of my complaints. Do not buy a vehicle here. Do not let someone you love, someone you know, or even someone you hate, buy a vehicle here. This is my third, and definitively last hyundai. Fml.
Maybe send your mechanics to school again. All the work I’ve been getting over the years has been done incorrectly. Thank god for Sherwood Park Hyundai, they’re fixing all the problems West End has caused me over the years. To blowing up my motor and simply putting a clip on backwards. I’ll never bring my vehicle back here.
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