We waited nearly eight months for Alix Toyota to repair our Toyota Highlander, which was stolen from an airport parking lot (fenced, gated and staffed!) then abandoned on the streets of Montreal with numerous computerized parts cut out of it. While we were frustrated by the time it took to fully repair the car, we understood and accepted that the parts were slow to arrive due to shortages of certain parts and supply chain backlogs. However, what we do not accept is the lack of communication on the part of Alix Toyota. Numerous phone calls and emails to service managers (of which there were three during this time) and even the dealership administrators (Denis Archambault, Owner, and Martin Beaulieu, General Director) were not answered. The last service manager revealed that he did not know how to check the voicemail messages that were left for him (perhaps this was the case for the others, too). For a business to be run well, it is essential that the lines of communication are fully open and prompt.

Stayed open afterhours to finish the transaction. Bet the competition on the same car. Thank you for the great service. By the way, you don't have to deal with a Sales Director which speeds up the process!

On time, right price, right attitude, expectations met, accessible location, service for accommodation, nice new building

After getting my new Toyota Corolla 2023; we discovered a problem with the media system.After numerous tries to fix the problem, Toyota decided to replace the entire media system.We then ordered the part for me with no date for its arrival, but the service counter gentleman called Aman Ullah Rana assured me that he would call me as soon as it arrived. After 5 weeks, I got a surprise call this afternoon from Aman telling me the piece had just arrived and that I could come in immediately to have it changed. Thank you Aman for your great service, and thank you for escorting me to my car to make sure I was connected and that everything was working.I really appreciate your attention.Great customer service.

Excellent service à la clientèle ! Aman m'a offert plusieurs options qui correspondait parfaitement à mon besoin. Merci beaucoup!

Excellent service de Aman Ullah Rana pour l’installation rapide de mes barres pour Thule. Merci