Ken Shaw Lexus

I recently leased a Lexus from Lexus Kenshaw with Anthony, and I had an exceptional experience. Anthony's knowledge and friendliness made the process smooth and enjoyable. He was incredibly helpful t Anthony, and I had an exceptional experience. Anthony's knowledge and friendliness made the process smooth and enjoyable. He was incredibly helpful throughout, ensuring that I understood all aspects of the deal and addressing any concerns promptly. I highly recommend Anthony to anyone looking for a seamless car-buying experience. More

Alex was very approachable and knowledgeable, he takes the time to explain everything to you; this was a smooth process. He provides realistic expectations. And he does all this with a smile. the time to explain everything to you; this was a smooth process. He provides realistic expectations. And he does all this with a smile. More

Anwar was the Business Manager that did the lease agreement and arranged the approval from Toyota Credit. He approved my Lease while I was in the dealership on the first day that I made the deal wi agreement and arranged the approval from Toyota Credit. He approved my Lease while I was in the dealership on the first day that I made the deal with my sales rep, Raphael. He was a very knowledgeable with the financing/leasing terms and explained everything thoroughly without rushing. More

Great advice from Raymond Kan and Yolano Whittier at every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best! every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best! More

alex is approach you very friendly helpful and provivded full info about the car thank you alex the best provivded full info about the car thank you alex the best More

Fix your cars before selling new ones! Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine f Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine for no reason, the car still under 100,000km. They claim two pistons and other parts need replacing despite regular service and premium gas I have. Luckily it will be fix under warranty. Their customer service beyond ridiculous and it seems nobody in charge. I can’t even get a loaner car. More

Just had the worst experience, at any dealership, while dealing with Christopher Aloisi, Sales Manager at Ken Shaw Lexus. Who is just a recent addition to this dealership. Contacted him to ask when we can dealing with Christopher Aloisi, Sales Manager at Ken Shaw Lexus. Who is just a recent addition to this dealership. Contacted him to ask when we can expect to receive our second smart key for our NX350h which we took delivery of back on November 22, 2022. He was rude, arrogant and didn’t in the least care about our concern. I told him the Lexus Corporate office told me to contact the Sales Manager at the dealership where we purchased the vehicle and express this concern. Mr. Aloisi informed me the person who told me to contact him didn’t know their job. And he didn’t hold back to inform me how good he was at his job. In the end he was absolutely NO help at all. Totally useless, When I pressed the issue about the smart key he hung up on me. REALLY!!! A so called Sales Manager hangs up on a customer?????? How rude and ignorant for someone in that position. If Ken Shaw Lexus allows this kind of behaviour and treatment to customers, to exist in their dealership, they may soon lose customers. And justifiably so. I would not recommend this dealership as long as Mr. Aloisi is employed. If he couldn’t be bothered with our concern what will he care about others. More

I have had the worst experience at this dealer. I walk in and try to purchase an RX500 that they had available prior. I had spoken with a sales person on the phone and told me I was able to purcha I walk in and try to purchase an RX500 that they had available prior. I had spoken with a sales person on the phone and told me I was able to purchase it. I drive all the way from Ottawa to Toronto to put a deposit and start all the paper work. I get there greeted me with respect and coffee. Then the sales person go speaks to the manager and the manager by the name of Christopher Aloisi was the rudest person I have ever meet in my entire life. Screaming at me and yelling in his office. I was absolutely disgusted by this. I drove over 5 hours to purchase the car and this is how we do business. I couldn't believe it. All this to say don't purchase cars over there you will waste your time and they are extremely rude to people especially this GM Christopher Aloisi. Thank you. More